Head of Support Services

Contract

This is a DRC - National contract. More about DRC - National contracts.

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a qualified and motivated Head of Support Services who will support the implementation of humanitarian projects in Poland, Moldova and Romania.

Overall purpose of the role:

The Head of Support Services (HoSS) will ensure an effective and efficient support service in the areas of Finance, Administration, Human Resources, IT and Supply Chain.

The HoSS is expected to have senior level management experience and a demonstrable successful track record of organizational development and resource mobilization, be able to conceptualize and articulate DRC’s vision, and have the strong oral and written communication skill required to translate vision into action. HoSS will play a key role in developing and implementing country-specific strategies as well as improving operational systems, processes and policies in support of DRC’s mission.

HoSS will be a member of the Senior Management Team (SMT), with overall responsibility of program support and timely completion of annual performance indicators under support functions. HoSS will also play a significant part in qualifying and implementing initiatives coming from the global and regional DRC organizational development and financial accountability initiatives. Furthermore, HoSS will ensure timely and appropriate communication with Sector Managers and Project Managers concerning all issues related to finance, administration and human resources and work proactively to resolve differences and prioritize time-sensitive tasks.

Geographic scope: Poland, Moldova, Romania

This role has focus on three countries which are considered as single legal entity and ensures compliance to DRC procedures and guidelines. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing country activities.

Your main responsibilities will be:

Management • Lead and manage the support managers (including people planning, performance, well-being and development) • Manage, deliver and report on current operations programme support in geographic scope • Establish high performing support teams ensuring high-quality approaches are maintained • Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions. • Responsible for the strategic development, management and implementation of the support operations • Ensure appropriate technical support is available to programs, in line with organizational priorities • Ensure support for annual planning and review processes • Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines

Operational Management • Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit • Oversee the operational support units for the country/region by providing strategic leadership and technical support to the areas under his/her supervision • Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area. • Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response in particular within its procurement and transport systems • Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy • Ensure that all administrative and legal-related systems are accurate and maintained • Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support • Contribute to the development and implementation of DRC’s global development initiatives

• Ensure the Risk Management Framework and compliance to external and internal regulations are respected as well as ensure continuous improvement to internal control environment.

DRC Dynamics ERP System • Ensure ERP functionality is properly used by relevant staff • Apply reports and data analytics from DRC Dynamics to improve overall performance • Act as heavy user for most of the Projects & Finance functionalities

About You

To be successful in this position, we expect you to have a minimum of 7 years' experience in relevant fieldand at least 4 years' experience with people management. Moreover, we expect the following:

• Master's degree in political science, international development, economics or other relevant field.

• Experience in a similar role in an international NGO • Proven leadership skills and a competence in people management • Proven operational management experience and capability, including in conflict areas • Proven significant financial, information and systems management experience • Significant experience in procurement and tender processes • Understanding and experience of institutional fundraising • Understanding of the countries in which DRC operates and sensitive to the cultural context • Experience working in an ERP system, including supply chain, finance and HR systems • Full professional proficiency in English

All DRC roles require the post-holder to master DRC’s core competencies: • Striving for excellence: Focusing on reaching results while ensuring efficient processes. • Collaborating: Involving relevant parties and encouraging feedback. • Taking the lead: Taking ownership and initiative while aiming for innovation. • Communicating: Listening and speaking effectively and honestly. • Demonstrating integrity: Upholding and promoting the highest standards of ethical and professional conduct in relation to DRC’s values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We Offer

Contract length: until 29.02.2024 (with the possibility of extension depending on funding)

Band: E managerial

Duty base: Warsaw

Base salary range: from 26800 to 28157 PLN gross per month, depending on experience

Start date: March 2023

We offer a competitive salary and benefits in accordance with the Danish Refugee Council’s Terms of Employment for National Staff.

Application Process

All applicants must upload a cover letter and an updated CV in English. Applications sent by email will not be considered.

Closing date for applications: February 23rd, 2023.

Applications will be reviewed on a rolling basis and we, therefore, encourage you to apply as soon as possible.

For further information about the Danish Refugee Council, please consult our website drc.ngo.