Head of Support Services
Lead support services for effective humanitarian operations
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Overview
Lead support services for effective humanitarian operations
You have:
- Master's degree in political science, international development, economics or other relevant field.
- At least 7 years' experience in relevant field.
- At least 4 years' experience with people management.
- Experience in a similar role in an international NGO.
- Proven leadership skills and a competence in people management.
- Proven operational management experience and capability, including in conflict areas.
- Proven significant financial, information and systems management experience.
- Significant experience in procurement and tender processes.
- Understanding and experience of institutional fundraising.
- Understanding of the countries in which DRC operates and sensitive to the cultural context.
- Experience working in an ERP system, including supply chain, finance and HR systems.
- Full professional proficiency in English.
- Full professional proficiency in Spanish.
Contract
This is a DRC - Expatriate or National contract. More about DRC - Expatriate or National contracts.
Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services for our operations in Mexico.
About the job
The Head of Support Services is operationally and strategically responsible for Finance, Human Resources, Logistics and Procurement, Code of conduct, Administration, and IT. She/He oversees, develops and provides strategic direction to his/her support areas.
The Head of Support Services has a country focus and ensures compliance to DRC procedures and guidelines within the country. The role contributes to the development of country strategies, which are translated into action plans and day-to-day tasks, and provides support and/or technical guidance to country operations while overseeing country activities.
Your main duties and responsibilities will be:
Management
• Lead and manage the support managers (including people planning, performance, well-being and development)
• Manage, deliver and report on current operations programme support in geographic scope
• Establish high performing support teams ensuring high-quality approaches are maintained
• Develop and improve operational approaches, compliance and systems, and support the Country Director to build and deliver effective and sustainable interventions.
• Responsible for the strategic development, management and implementation of the support operations
• Ensure appropriate technical support is available to programs, in line with organizational priorities
• Ensure support for annual planning and review processes
• Direct responsibility for ensuring that the DRC Programme operates in accordance with DRC’s support function guidelines
Operational Management
• Support the Country Director and the Senior Management Team in liaising with donors and authorities, especially as relates to issues of compliance, registration, and audit
• Oversee the operational support units for the country by providing strategic leadership and technical support to the areas under his/her supervision
• Supervision, audits and controlling and implementation of corrective actions related to DRC’s operational standards within support area.
• Ensure that DRC retains and continually develops its operational capacity to provide rapid emergency response within its procurement and transport systems
• Develop a risk management plan for the country that identifies the major financial and operational risks and implement a mitigation strategy
• Ensure that all administrative and legal-related systems are accurate and maintained
• Work to build the capacity of the operational support staff throughout the operation though frequent in-service training sessions and mentoring support
• Contribute to the development and implementation of DRC’s global development initiatives
DRC Dynamics ERP System
• Ensure ERP functionality is properly used by relevant staff
• Apply reports and data analytics from DRC Dynamics to improve overall performance
• Act as heavy user for most of the Projects & Finance functionalities
About You
To be successful in this role we expect you to possess the following:
- Master's degree in political science, international development, economics or other relevant field.
- At least 7 years' experience in relevant field
- At least 4 years' experience with people management
- Experience in a similar role in an international NGO
- Proven leadership skills and a competence in people management
- Proven operational management experience and capability, including in conflict areas
- Proven significant financial, information and systems management experience
- Significant experience in procurement and tender processes
- Understanding and experience of institutional fundraising
- Understanding of the countries in which DRC operates and sensitive to the cultural context
- Experience working in an ERP system, including supply chain, finance and HR systems
- Full professional proficiency in English
- Full professional proficiency in Spanish
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.
We Offer
Contract length: 12 Months
Band: E Management
Start date: 1 February 2023
Designation of duty station: Family duty station
Salary and other conditions are offered in accordance with DRC’s Terms of Employment for international staff or DRC National Staff salary scale.
Application process
All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. A****pplications sent by email will not be considered.
Closing date for applications: 15 January 2023
The screening process for this position is on rolling basis, so early submission of applications is encouraged. DRC reserves the right to start with the next steps in the recruitment process prior to the closing date, should we identify a suitable candidate.
For further information about the Danish Refugee Council, please consult our website drc.ngo.
Potential interview questions
| Describe a time when you led a team through a challenging situation at work. | This assesses your leadership and crisis management abilities. | Provide specific examples highlighting your leadership approach and outcomes. |
| How do you ensure compliance and operational efficiency in a multicultural team? | The interviewer is looking to understand your ability to manage diverse teams effectively. | Pro members can see the explanation. |
| What strategies have you implemented to improve procurement processes in your previous roles? | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you share an example of how you dealt with a significant risk in an operational context? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you approach conflict resolution in your team? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
drc.ngo
