Head of Support (Caracas - Venezuela)

NRC - Norwegian Refugee Council

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Application deadline in 1 day: Tuesday 23 Apr 2024 at 08:08 UTC

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This is a Professional contract (NRC) contract. More about Professional contract (NRC) contracts.

The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country.

Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.

The Norwegian Refugee Council (NRC) in Venezuela is looking for a Head of Support to lead our dedicated support team, ensuring our humanitarian and recovery efforts are powered by efficient, high-quality support functions including Finance, HR & Admin, Logistics and ICT. If you're passionate about making a difference and possess a strong background in leadership within humanitarian contexts, we encourage you to apply.


What you will bring:

  • Minimum 4 years’ experience from a senior management position in a humanitarian/ recovery context.
  • Experience from working in complex and volatile contexts.
  • Allocation of resources and costs expertise.
  • Knowledge of market analysis interventions will be an asset.
  • Leadership skills
  • Fluency in English and Spanish, both written and verbal.
  • Knowledge of and previous experience from Latin America
  • Experience in implementation of humanitarian projects/programs
  • Solid knowledge of Logistic and procurement, HR and finance routines in a humanitarian context.
  • Excellent communication skills.
  • Excellent problem-solving skills.
  • Flexible and able to deal with sudden changes.

    What we offer

  • Duty station: Caracas, Venezuela

  • Contract: national, 24 months, extendable
  • Travel: up to 30%
  • Salary/benefits: grade 11 on NRC’s salary scale, with accompanying terms and conditions for international contracts
  • NRC is an equal opportunities employer. We are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.
  • We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.

    Find out more about the benefits of working for NRC

Important information about the application process

  • Internal candidates only: please click on the suitcase icon labelled “I am an employee” to be redirected to NRC’s internal careers site.
  • When creating your profile, include your full name as given on your passport. Complete all the system-required fields for experience, employment history and education.
  • Submit your application and CV in English, taking care to attach your latest CV.
  • Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered. Unsolicited applications not related to this specific job advertisement will not be considered.
  • Only shortlisted candidates will be contacted. We receive many applicants for each vacant position.
  • If you have any questions about this role, please email aela.recruitment@nrc.no with the job title as the subject line.

Why NRC?

The Norwegian Refugee Council (NRC) is an independent humanitarian organization helping people forced to flee. Our 15,000 staff work in crises across 40 countries, providing life-saving and long-term assistance to millions of people every year.

Watch this short video to see NRC in action.

The Latin American (LA) region faces multiple complex emergencies, including the internal and regional impact of the crisis in Venezuela, the humanitarian consequences of the armed conflict in Colombia, and the pervasive high levels of generalised violence in the North of Central America and in Mexico. These conditions produce some of the highest forced displacement numbers in the world. According to UNHCR, there are over 15 million displacement-affected people, including some 7,4 million Internally Displaced Persons (IDPs) across NRC country programme coverage in Latin America. The LA region also witnesses record numbers of transcontinental population movements generating significant protection risks as people are obliged to cross borders often through routes where conditions are dramatic. Restrictive asylum and migration policies also create flows of deportees and returnees, who struggle to re-integrate in their communities and often face violence, retaliation, discrimination, and exclusion. Those phenomena are accelerating across the region.

NRC has been operating in Latin America in a total of 8 countries: Venezuela, Colombia, Ecuador, Panama, Honduras, El Salvador, Guatemala, and Mexico with an overall regional budget of approximately 60 million USD and 1,100 dedicated colleagues across the continent. Given the increasing number of displaced people in need of humanitarian assistance in the region, NRC decided to establish a Regional Office in Latin America from early 2024 to oversee the country programmes in the region, and provides strategic guidance and oversight across core programme, advocacy, and support functions.

We are looking for people who are passionate about helping refugees and people forced to flee. Are you one of those people? If you are, NRC offers you the opportunity to:

  • do demanding and professional work, often in challenging contexts.
  • join a work culture that empowers every employee to share ideas and take responsibility.
  • be part of a welcoming and supportive community committed to human dignity.

Learn more about NRC


What you will do:

  • Line management for support managers such as Finance, HR & Admin and Logistics (incl. ICT)
  • Member of the Country Management Group (CMG)
  • Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements
  • Facilitate the support function`s strategic input to the development of the Country Strategy and Plan of Action
  • Provide input on operational support in proposal development, and to coordinate and align operational support with programme plans.
  • Ensure quality and timely support to project implementation.
  • Facilitate the Master Support Budget, country level budgets and BPO development, including assessing and monitoring costs and resource allocation needs.
  • Develop the Strategy of country structures, technical systems, human resource capacity and allocation
  • Develop the new country specific technical SOPs, guidelines, and tools
  • Responsible for organisational learning related to programme support.
  • Responsible for technical capacity building of support staff
  • Responsible for implementation of Safe and Inclusive Programming Minimum Standards across the Country Office with reference to Support functions.

    We encourage you to read the detailed Job Description to know more about the role.

Added 17 days ago - Updated 5 hours ago - Source: nrc.no