Head Of Operations, NOC Accra

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External/Internal Vacancy Announcement

No. WFP/GHA/ACC/March/2024

Head of Operations

Deadline for Application: 14 days from day of publication

The Office of the UN World Food Programme (WFP) Accra invites applications from suitable candidates to fill the vacancy below.

Job Title : Head of Operations

Duration : 1 year (Renewable)

Post Grade : NOC

Duty Station : United Nations Humanitarian Response Depot (UNHRD)

Accra, Ghana


Global hunger has reached alarming levels in 2022, and WFP, the Nobel Peace Prize winner in 2020, remains dedicated and committed to address this global food crisis. The United Nations Humanitarian Response Depot (UNHRD) is a network of strategically located hubs established to support humanitarian organizations and the broader international community in responding to emergencies and crises. UNHRD provides essential services such as storage, easy access to critical supplies, and technical assistance.

As an Operations Manager at one of the hubs of the United Nations Humanitarian Response Depot (UNHRD), reporting directly to the Hub Manager, your role is pivotal in leading and coordinating the hub's operational activities. You will oversee Logistics and Warehousing, Procurement, and Customer Service units, ensuring efficient service delivery aligned with UNHRD's mission.


Under the direct supervision of the Hub Manager and overall supervision of the Country Director, the staff will be responsible for the following duties.

As the Operations Manager, you play a central role in ensuring the effective operation of the hub, contributing to UNHRD's mission of providing humanitarian support with excellence.

  1. Oversee logistics services, including stock maintenance, receipt, loading/offloading, customs clearance, and stock deployment. Oversee warehouse operations and align operational activities with corporate requirements,
  2. Lead the operations team, providing guidance to each unit (Logistics, Procurement, Customer Service, Warehouse Management). Maintain clear reporting lines for effective coordination, alignment, and guidance within the UNHRD hub. Ensure that the respective teams comply with WFP rules, regulations, policies and procedures in their area of activity and properly implement and use corporate systems, such as WINGS, WMS and others.
  3. Ensure seamless coordination between units for integrated service delivery and foster a collaborative work environment for streamlined operations, encouraging team performance and contribution to UNHRD's vision,
  4. Manage capacity strengthening efforts in logistics, warehouse management, customer service, etc at the hub level and ensure activities are aligned with the UNHRD network strategy,
  5. In line with WFP rules and regulations and under the guidance of the Network procurement team, oversee procurement activities relative to specific hub,
  6. Lead the customer service unit’s activities, focusing on "Strengthening Cooperation" as a priority. Manage key accounts and ensure customer satisfaction,
  7. Liaise with service providers, partners and stakeholders as/when required to ensure smooth operations such as Freight Forwarders, relevant governmental and local authorities, suppliers, contractors, local and regional partners in undertaking UNHRD’s mandate,
  8. Follow standard emergency preparedness practices for a quick response during crises, ensuring readiness of needed resources to deploy,
  9. Contribute to continuous improvement, aligning with UNHRD's mission and corporate standards.
  10. Working together with the communication and reporting teams, ensure proper documentation of activities, including relevant data, for communication, reporting and advocacy purposes.
  11. In the absence of the Hub manager, act as Officer-in-Charge and at all times, you will support the Hub manager.

Minimum Academic Qualifications

  1. First level university degree in logistics, supply chain management, procurement,

    or a related field.

  2. Minimum 5 years post-graduate professional experience. Extensive experience in

    humanitarian logistics, procurement, and customer service roles is required.

Desired Experiences for Entry into the role:

  1. Ability to develop sourcing and delivery strategies to ensure UNHRD is ready to

    support emergency response.

  2. Knowledge and experience in managing customs clearance is a key requirement.

  3. Contract management experience is required.
  4. Partnership skills, ability to engage with stakeholders and partners, advocate for

UNHRD work and represent UNHRD when needed.

  1. Has proven experience in leading, motivating and coordinating teams.
  2. Strong leadership, coordination, conflict management and communication skills.
  3. Proficiency in English and in the local language are required, proficiency in

    another UN language is an asset.

  4. Strategic thinking, taking initiatives and being proactive.

10. Problem-solving, analytical thinking, data management

Language: Fluency in both oral and written communication in English; a second UN language will be an advntage.

How to apply:

Applicants should submit their applications and CV stating 3 references online to: www.wfp.org/careers/job.openings and follow the steps.

Qualified Female Candidates are encouraged to apply

People living with disability are also encouraged to apply

Only shortlisted candidates meeting the criteria will be contacted.


  • WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.
  • WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination.
  • All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment.
Added 23 days ago - Updated 8 days ago - Source: wfp.org