HD, Field Information Management and Technology Office

Contract

This is a RLG-18 contract. This kind of contract is known as Relocation Grant. More about RLG-18 contracts.

Org. Setting and Reporting The incumbent of the post reports to the Deputy Director of UNRWA Affairs (Operations) and receives technical guidance from Director, Information Management and Technology and Chief Information Officer (DIMT&CIO), HQ Amman.

Responsibilities Leads the Field Information Management and Technology Projects in accordance with Agency strategy, Information Management Department (IMD) strategy and policies:

Interacts directly with all field office departments’ heads to identify demands; works with departments to formulate these demands in a structured way, using agency’s standard templates, covering scope, time and cost of possible solutions to satisfy the demand;

Works with the Enterprise Architect in HQA to develop proposals for field specific IT solutions in accordance with the agency standards and architectural framework;

Performs feasibility studies, requirement specifications, budget estimates, design and implementation plans;

Represents the Field Office in the Demand Management Committee and presents field office specific demands;

Manages IT projects respecting the triple constraint (resources, scope and time) approved by the Demand Management Committee and the IMT Governance Board. Reports regularly to the Agency’s PMO on the status of the projects;

Establishes close collaboration with field office departments to oversee all IT projects and services and acts as an escalation focal point;

Negotiates with the vendors, outsourcers, and consultants and oversees service agreements;

Leads the Field Information Management and Technology Services in accordance with Agency strategy, IMD strategy and policies: Implements and ensures the field office compliance to Service Management Framework adopted by the agency (e.g. ITIL). Ensures compliance to all service management process, including , but not limited to, Incident Management, Request Management, Problem Management, Change Management;

Develops KPIs for Service Desk operations. Monitors KPIs and works towards betterment of services by improving the KPIs;

Oversees the provision of end-user services, including help desk and technical support services;

Manages the Field Office Configuration Management Database and practices asset management for IT hardware, software, and equipment;

Contributes to the Knowledge Management Database by sharing Field Office input;

Oversees the provision of IT services to field management, departments, and end users in all field installations for the daily use of IT equipment, systems and services;

Leads the development and support of field office applications by managing the software development lifecycle of the field specific applications, including systems analysis of the subject area, programming, testing, implementation and support;

Leads the Field Office IT Operations:

Monitors the operation and performance of deployed information and communications technologies;

Plans for and reports on projected capacity requirements, analyses and resolves problems, and, where necessary, refers the technical solution to computer vendors, Field management, or HQ IMD to ensure smooth operation of IT systems and infrastructure in the field office;

Plans, organizes and oversees the field IT infrastructure management in terms of operations and installations, and the operations and maintenance of the field IT computing data center and telecommunication infrastructure in support of Agency and field business needs;

Works with the Senior Information Security Officer to implement Information Security measures, Disaster Recovery and Business Continuity;

Leads the Field IMT Office:

Provides leadership and work direction to the IMT Department staff; develops work plans, monitors work progress and assesses staff performance; provides and monitors provision of advice and technical support to Field management, departments and users on all IT related issues;

Prepares and monitors Field IMT Office biennium budget and expenditures and advises field department heads on IMT budget requirements within their departments;

Plans, organizes and controls the use of information management and technology resources for the support of all Field Departments at all locations; promulgates to all users of IT systems the appropriate operations and standard procedures, ensuring that such procedures are current and enforced;

Manages and coordinates for effective collaboration with other United Nations agencies and other entities in order to maximize possibilities of inter-agency collaboration in the field of IT and Telecommunications;

Performs other duties as may be assigned by the supervisor(s).

Competencies Leading and Supervising Applying Technical Expertise Planning and Organizing Following Instructions and Procedures Adapting and Responding to Change

Education A Master degree from an accredited educational institution in computer science, information systems, electrical, electronic or telecommunications engineering or other related discipline.? (Bachelor degree with additional 3 years of qualifying experience may be considered.

Work Experience At least eight years of progressively professional experience in managing and implementing IT teams, projects, systems, services and solutions. (For Bachelor degree holder, additional 3 years of relevant experience may be accepted in lieu of Master degree - total 11 years).

Six of which must have been in a senior position.

Extensive experience in various management disciplines, including budget, financial, human resources, recruitment, procurement, negotiation, contracts, risk and change management

Leading and managing implementation and operations of various information management application systems, IT infrastructure technologies, and services in a large IT environment

Experience in developing and implementing IT management practices in Information Security, Disaster Recovery and Business Continuity with strong knowledge of related international standards and best practice

Experience with broad range of up-to-date IT enterprise infrastructure and end user products, systems and tools used in various IT infrastructure and service delivery functions

Languages Excellent command of written and spoken English and Arabic.

Assessment Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice Please make sure that your application is filled properly, correctly, and completely; any missing or incomplete information may lead to the rejection of the application by the system.

If the recruitment process generates a large number of applicants who pass the test, the Agency may interview only the top passing applicants to ensure sufficient number of candidates to be listed on a recommended list or an employment roster based on the Agency’s needs. This is intended to ensure efficiency and timeliness of the recruitment process.

Type of contract and duration: Fixed – Term appointment for 3 years including 1 year probation period, with the possibility of further extension, subject to availability of funds, satisfactory performance and continuing need. UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups (based on, for example, gender, disabilities). UNRWA, the largest United Nations operation in the Middle East with over 30,000 staff working across five areas of operation, is looking for highly committed professionals wishing to make a change. UNRWA’s strategic objectives: The mission of UNRWA is to help Palestine refugees achieve their full potential in human development under the difficult circumstances in which they live. In line with this mission, the Agency works towards five strategic outcomes: (a) Palestine refugee rights under international law are protected and promoted; (b) Palestine refugee health is protect and disease burden is reduced; (c) school – age children complete quality, equitable and inclusive basic education; (d) Palestine refugee capabilities are strengthened for increased livelihood opportunities; and (e) Palestine refugees are able to meet their basic human needs of food, shelter and environmental health. UNRWA is funded almost entirely by voluntary contributions from UN member states, regional bodies, business foundations and individual contributions. Equivalency: Candidates with an equivalent combination of relevant academic qualifications, professional training and progressive work experience may also be considered. N.B: Work experience alone or formal qualifications with no relevant work experience are not considered an acceptable combination. Desirable qualification:Additional certification in business analysis, IT management (COBIT5), information security, project management (PRINCE2), service management (ITIL) and/or disaster recovery planning; Work experience in identifying and mitigating risks in an IT environment including development of risk mitigation plans; Experience/knowledge of UNRWA's operations and computer facilities environment. Conditions of service: Monthly basic salary USD 1,833.40 + Special Occupational Allowance (SOA) 38.90%. Other benefits include monthly Provident Fund contribution (15.2% of basic salary paid by the Agency), compulsory medical insurance, 30 days of annual leave, and dependency allowance (if applicable). Candidates need to check the Junk Email as emails from INSPIRA may go to Junk; it is the candidate's responsibility to check his/her email. Additional information: Incumbent may be required to travel in Agency’s area of operations. General Information: This vacancy notice is open to internal and external candidates. Only candidates residing in Lebanon with authorization to work in that duty station at the time of application are eligible to apply. The Agency will not assume responsibility to support or facilitate the issuance of work permit in the duty station, and without a valid work permit, the appointment may be rescinded. During and after the completion of the recruitment process, candidate’s request for review of decisions must be submitted within 48 hours from the formal notification by UNRWA. Requests received after that will not be considered. UNRWA is a United Nations agency whose staff are therefore expected to uphold the highest standards of integrity, neutrality and impartiality. This includes respect for and commitment to human rights, diversity, and non-violent means of dealing with all kinds of conflict. UNRWA staff are expected to uphold these values at all times, both at work and outside. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. The Agency will disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment. The Agency reserves the right not to make an appointment, to make an appointment at a lower grade, or to make an appointment with a modified job description.

Please find below the link to a video that guides applicants on how to apply to Job Openings that approach you for guidance:

https://drive.google.com/file/d/1MH-IYA6Y8kxA1fgao5qyTV8VwNajgx4u/view?usp=sharing

United Nations Considerations Staff members are subject to the authority of the Commissioner-General of UNRWA and to assignment by him or her.

UNRWA is committed to achieving gender parity at all levels of staffing under the current UN-wide gender agenda and strongly encourages applications from qualified applicants from under-represented groups.

At UNRWA, the paramount consideration in the recruitment and employment of staff is the necessity of securing the highest standards of efficiency, competence and integrity, with due regard to geographic diversity. All employment decisions are made on the basis of qualifications and organizational needs. UNRWA is committed to creating a diverse and inclusive environment of mutual respect. Reasonable accommodation for applicants with disabilities may be provided to support participation in the recruitment process when requested and indicated in the application.

UNRWA Considerations UNRWA staff are expected to uphold the highest standards of efficiency, competence, neutrality, impartiality and integrity. This includes respect for and commitment to human rights, diversity and non-violent means of dealing with all kinds of conflict. Only persons who fully and unconditionally commit to these values should consider applying for UNRWA jobs. Candidates will not be considered for employment with UNRWA if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. Candidates who have committed crimes other than minor traffic offences may not be considered for employment. The Agency may disqualify applicants who have separated for reason of misconduct, who left a UN Agency while misconduct processes were pending, or who appear on the UN Sanctions List. UNRWA is a non-smoking work environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.