Guesthouse Assistant - Female - Afghan Nationals Only

Provide upscale guest service experiences for employees and guests

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IRC - The International Rescue Committee

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Kabul (Afghanistan)

Admin

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Overview

Provide upscale guest service experiences for employees and guests

You have:

University degree in Business Administration or related fields.
1 to 2 years relevant working experience with International NGOs.
Proven work experience as a Guest Relations management or Hotel Management.
Fluency in Pashto, Dari, and English.
Computer skills (including MS Word, Excel, Access, and Outlook).
Ability to work professionally and constructively with all others regardless of their background.

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Details

Job Description

- Provide upscale guest service experiences for the employees and guest throughout their stay - Ensure staff and guests are properly greeted upon their arrival - Track and update all guesthouses lease agreements - Monitor daily bookings and ensure assigned rooms are prepared - Oversee check-in and check-out procedures, including reservations. - Promptly address guests’ requests, like in-room dining - Actively listen to and resolve complaints - Ensure special guests, like disabled people, elderly, and expats, receive personalized services - Coordinate and manage communication between guests and staff and follow up to ensure that resolve guess/ employees concerns are resolved on timely manner. - Promote all guest houses services, conveniences and programs offered - Appraise team’s performance and produce regular reports - Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience - Examine daily duties, assign tasks, and check on progress - Analyze guests’ feedback over the stay and service in guestbook - Establish friendly relationships with regular colleagues.

Qualifications

- University degree in Business Administration or other related fields - 1 to 2 years relevant working experiences with International NGOs - Proven work experience as a Guest Relations management, Hotel Management Assigned staff or similar role with - Communication and reporting skills - Fluency in Pashto, Dari and English - Computer skills (including MS Word, Excel, Access, and outlook) is a most - Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background

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Potential interview questions

Can you tell us about a time when you resolved a complaint from a guest?	This question assesses your problem-solving skills and ability to handle difficult situations with guests.	Provide a clear example, focusing on your actions and the positive outcome.
How do you ensure that all guests feel welcomed and comfortable during their stay?	This question explores your approach to guest relations and customer service.	Pro members can see the explanation.
Describe how you prioritize tasks during busy periods in a guesthouse environment.	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use to gather valuable feedback from guests?	Pro members can see the explanation.	Pro members can see the explanation.
How would you handle a situation where two staff members conflict over responsibilities?	Pro members can see the explanation.	Pro members can see the explanation.