Graphic Design Consultant for the Office of the Ombudsman

Purpose of consultancy

To develop and improve graphic material for self-learning on for managing workplace conflict management. The deliverables of this consultancy will offer WHO/Europe workforce a set of useful, brief, relevant, and practical presentations and supportive graphic material for self-consultation on how to address workplace issues.

Background

WHO/Europe is developing initiatives aimed at helping its personnel to build a working culture and environment that is inclusive and respectful.

Such inclusive and respectful working environment is also a fundamental strategy of the EPW 2020-25 where WHO/Europe is required to foster a work environment conducive to delivering results by, among other measures, “ensuring a healthy, respectful and motivational workplace for all staff with the implementation of zero tolerance of harassment, and promotion of diversity and gender balance.”

The COVID Pandemic has imposed enormous challenges to WHO/Europe workforce. Everybody needs, now more than ever, to work in a psychologically safe and respectful workplace, however that is not always the case.

Staff have been in high demand since the outset of the Pandemic; many are at the limit of their capacity; some are exhausted or at high risk of burning out. Interpersonal issues and workplace conflicts can easily be triggered in these circumstances.

The Regional Ombudsperson Office supported by the Organizational Development Unit (ORD) has developed 5 power point presentations (12 slides each) on specific conversations and scenarios that can be navigated by the user according to the situation to be addressed. Such a presentation will be made available to all staff, enabling them to consult, learn, and practice at their own pace, how to handle interpersonal issues in the workplace.

This ToR is developed to make such presentations more user friendly and to develop summary info-graphs and leaflets.

Deliverables

1. A final version of 5 presentations on conversation-based tools for conflict resolution, designed as per WHO standards. For that purpose, the provider will receive:

   i. The official WHO template: EURO-ppt-template-16x9-ENG-Light.

   ii. The five 12-slide presentations “Conversation-based tools to address workplace issues”, developed by the Regional Ombudsman office.

   The provider will apply the EURO-ppt-template-16x9-ENG-Light to design a final version of the 5 presentations and will improve their design as necessary to make them clear and user friendly.

2. Ten summary info-graphs A4 PDF, based on the power point presentation main 5 subjects (to be discussed with the Ombudsperson).
3. Five summary leaflets A4 PDF, based on the power-point presentation main 5 subjects (to be discussed with the Ombudsperson).

Required Qualifications

Educational Qualifications

Essential: Bachelor´s degree in communications, graphic design, marketing, or related field

Experience

Essential: At least three years of relevant professional experience on graphic design or marketing. Experience in publishing graphic work on books or social media.

Desirable: Experience in publishing graphic work on the workplace conflicts area.

Languages

Essential: Expert knowledge of English.

Location

Off-site. The consultant will telework, no office presence is required.

Travel

No travels are expected.

Remuneration and Contract duration

1. Remuneration: 10 working days, US$ 290 daily fee Band A – Total : USD 2900.
2. Expected duration of contract: 8 weeks, ideally from 1st of July to 31st of August.

Additional Information

• This vacancy notice may be used to identify candidates for other similar consultancies at the same level.
• Only candidates under serious consideration will be contacted.
• A written test may be used as a form of screening.
• If your candidature is retained for interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
• For information on WHO's operations please visit: http://www.who.int/.
• WHO is committed to workforce diversity.
• WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
• Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
• WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
• WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
• Consultants shall perform the work as independent contractors in a personal capacity, and not as a representative of any entity or authority. The execution of the work under a consultant contract does not create an employer/employee relationship between WHO and the Consultant.
• WHO shall have no responsibility whatsoever for any taxes, duties, social security contributions or other contributions payable by the Consultant. The Consultant shall be solely responsible for withholding and paying any taxes, duties, social security contributions and any other contributions which are applicable to the Consultant in in each location/jurisdiction in which the work hereunder is performed, and the Consultant shall not be entitled to any reimbursement thereof by WHO.