Global Surge Consultant (CST I) - Remote

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, color, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status, physical or mental disability.

JOB TITLE:

Global Surge Officer

TYPE OF CONTRACT:

CST Level I

DIVISION/UNIT:

Emergency Operations Division (EME)/Global Surge Coordination Unit (GSCU)

DUTY STATION (City, Country):

Remote

DURATION:

11 Months

BACKGROUND AND PURPOSE OF THE ASSIGNMENT:

The United Nations World Food Programme (WFP) is the leading humanitarian organization saving lives and changing lives, delivering food assistance in emergencies and working with communities to improve nutrition and build resilience.

The Emergency Operations Division (EME) supports WFP’s Regional Bureaus (RBs), Country Offices (COs) and partners to prepare and respond to current and future emergencies in a rapidly changing humanitarian environment. EME provides a field-focused, service oriented, steering and convening role focusing on forward-looking preparedness and support to emergencies to ensure a swift, coordinated, and integrated response. In particular, the ability to timely deploy surge staff with the required operational experience and technical skills remains a critical factor for effective emergency response.

The Global Surge Coordination Unit (GSCU) within EME identifies, upskills and deploys emergency response staff in support of life-saving operations where required. It is responsible for managing the process of identifying and deploying personnel in response to staffing requests, leveraging a pool of qualified candidates. The GSCU also maintains Standby Partnerships with governments and NGOs to field technical experts when needed. It also holds the Surge Learning team which capacitates staff through a curated learning journey that ensures those deployed have the right skills to make an impact.

The GSCU is recruiting a Global Surge Officer to work remotely. The consultant will be part of the team contributing to the intelligence and data management across the GSCU. S/He will be developing manuals and standard operating procedures that will codify and institutionalize the range of business processes of the GSCU as well as producing internal and external products to promote visibility of the work of the unit.

ACCOUNTABILITIES/RESPONSIBILITIES:

1. Contribute to the intelligence management and data analysis products such as annual reports, fact sheets, lessons learnt, analytics on Surge Coordination
2. Draft, compose and develop GSCU content and branding ensuring consistency of terminology
3. Building upon existing knowledge exercises, fully map and understand the business processes and procedures of key activities in the GSCU especially the surge deployment process
4. Develop a GSCU Manual and Standard Operating Procedure that codifies the steps and processes involved in business processes across the unit
5. Gather feedback managers and employees, understanding their needs and how policies, procedures, processes, systems and tools support them
6. Establish regular reporting mechanisms of key performance indicators (KPIs) as part of the unit’s business process
7. Contribute to the development of plans and processes and deliver operational activities or specific projects or new initiatives
8. Contribute to continuous improvement by implementing new/updated HR policies, procedures and systems and recommending improvements to ways of working
9. Assist in the management of the GSCU’s online and hardcopies filing system ensuring accessibility and integrity of the unit’s data and file
10. Support on vector graphics, bulletins, didactic and communication materials on the GSCU and its work to various audiences
11. Coordinate with internal focal points to gather information for divisional or organizational didactic and communications products on GSCU in the different WFP products and platforms
12. Attend co-ordination meetings/calls as the GSCU representative or provide pertinent information
13. Additional tasks as assigned by the supervisor.

DELIVERABLES:

• Comprehensive manual outlining the business processes and standard operating procedures across the GSCU
• Continuous analytical and technical support towards the institutionalization of business process including sharing information/data, approvals processes, and backstopping

QUALIFICATIONS & EXPERIENCE REQUIRED:

Education:

Advanced university degree in Human Resource Management, Public or Business Management, Management Engineering, Industrial Organizational Psychology, or other relevant field, or First University degree with additional years of related work experience or trainings/courses.

Experience:

Minimum of three years or more of postgraduate professional experience in Human Resources, Business Management or relevant field with an interest in international humanitarian development. Previous experience writing reports, grants/proposals, and guidance materials is essential. Experience with project management is desitable.

Knowledge & Skills:

• Broad or specialized knowledge of HR and management best practices, techniques and processes with some understanding of the basic theoretical background.

  • Strong organizational skills to understand complex processes.
  • Ability to work with minimal supervision and meet tight deadlines and in a rapidly changing environment.
  • Ability to analyze data, draw conclusions and recommend a course of action as well as being attentive to details
  • Excellent communication skills required to give and receive information and work with a variety of individuals.
  • Excellent proven writing and communication skills to draft and revise comprehensive reports is required.
  • Good interpersonal skills to work effectively with different teams and clients
  • Ability to establish and maintain effective relationships with clients and provide client-oriented service.
  • Ability to identify client’s needs and match them to appropriate solutions.
  • Proficient in the use of Microsoft Office suite including Word, Excel, PowerPoint, SharePoint, Yammer, Teams, Visio, Forms, and Outlook.
  • Basic familiarity with graphic design tools such as Adobe Photoshop/Illustrator, Canva, etc.
  • Knowledge of, or the ability to quickly assimilate, UN/WFP specific processes and systems.

  Languages:

  International Professional: Native/bilingual proficiency (level C) of the English language. Intermediate knowledge (level B) of a second official UN language: Arabic, Chinese, French, Russian, Spanish, and/or WFP’s working language, Portuguese.

Terms and Conditions

WFP offers a competitive compensation package which will be determined by the contract type and selected candidate’s qualifications and experience.

Please visit the following websites for detailed information on working with WFP.

http://www.wfp.org Click on: “Our work” and “Countries” to learn more about WFP’s operations.

Deadline for applications: Sunday 26th February 2023

Ref.: VA No. 433156

All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.