Global Compensation and Benefits Officer - US

Description

Location: Portland, Oregon; Washington, DC; or a remote location within the United States

Position Status: Exempt, Regular, Full Time

Salary Level: US: Starting salary for this role will be USD $53,200 - $63,175, commensurate on experience.

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Valid unrestricted work authorization in the country in which you will be based (United States) is required at the time of application for this position.

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About Mercy Corps

Mercy Corps is powered by the belief that a better world is possible. To do this, we know our teams do their best work when they are diverse and every team member feels that they belong. We welcome diverse backgrounds, perspectives, and skills so that we can be stronger and have long term impact.

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Program / Department Summary

The People and Strategy Team ensures that Mercy Corps has the people, strategies and learning that will enable it to be a world-class, cutting edge, humanitarian organization, creating transformational change in the world. We do this through the recruitment, retention and development of the best global talent. Our aim is to drive strategic thinking and planning at all levels of the organization; create a robust body of research to guide us internally and externally and steward the organizational culture. To achieve this we align conversations on learning; keep the organization focused on what has the greatest impact; leverage our comparative advantages in the crowded and competitive international relief and development landscape; and assure we are constantly learning from our work and the external environment.

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General Position Summary

The Global Compensation and Benefits Officer is responsible for participating in the design and implementation of the policies, procedures and systems of Mercy Corps’ Global Compensation and Benefits portfolio, ensuring Mercy Corps Compensation and Benefits Team meets the needs of team members in 40+ global locations. The Global Compensation and Benefits Officer supports all global benefits, wellness and compensation, programs for Mercy Corps staff.

This individual will support the Director - Global Total Rewards by administering Compensation and Benefits strategies and programs that are aligned and integrated with business plans, which will enhance our talent attraction, retention, performance, and development initiatives globally. This position will also support Mercy Corps’ compensation and benefit programs through consistently applying and administering internal policies and government regulations with a strong diversity and equity lens. A key element of this role focuses on building, maintaining, and strengthening relationships as well as an integrated and strong service delivery model.

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Essential Job Responsibilities

• Supports US and non-US benefits programs, policies, and initiatives.
• Contributes to the evaluation of the organization’s benefits and current programs and their alignment to the philosophy, budget, and external value.
• Participates in the carrier/vendor marketing process (including preparing the Request for Proposal, working with the carriers/vendors to gather and negotiate quotes; compiling the analysis of the responses) and assist with the implementation of new vendors and/or carriers,
• Contributes to the completion of accurate financial reports in a timely manner.
• Assists with escalated HR requests (from HR) in a timely manner.
• Supports the development of benchmarking reports, benefits dashboards and summarize findings.
• Supports global compensation initiatives.
• Supports compliance initiatives.
• Supports the introduction of benefit initiatives in new countries and manages and reviews current programs in existing countries.
• Supports the operationalization of innovation and process improvements that support the organization’s growth, efficiencies, and capability enhancement.
• Assists with vendor relations and service levels and builds trust.
• Supports HR compliance of benefit plans with the Affordable Care Act (ACA).
• Supports oversight on the administration of the organization’s benefits program including health and welfare, 403(b), leaves of absence, wellness program, workers’ compensation, executive benefits, and others.
• Supports the organization’s Wellness program and advocates for a culture of health.
• Supports the communication of and measurement of success criteria for the global wellness program.
• Supports HR with the annual benefit renewals and US open enrollment process and ensures that plan design changes are aligned with budget, applicable mandates such as the ACA and the Mercy Corps benefit philosophy.
• Supports global wellbeing, including tasks to review country specific culture and programs, policies, and trends.
• Supports data analytics to support and shape business decision-making.
• Supports Finance to ensure accurate reporting of benefit costs for budgeting purposes.
• Supports ongoing training, and direction to team members.
• Completes benefit deductions for payroll files.
• Completes complex billing processes.
• Reconcile financial statements.
• Participates in other duties as assigned by supervisor.

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Supervisory Responsibility

The Global Compensation and Benefits Officer has no supervisory responsibilities.

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Accountability

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Reports Directly To: Director – Global Total Rewards

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Works Directly With: Global Human Resources, Global Talent and other People, Strategy and Technology team members; Corporate Finance; Global Regional Directors and Teams, etc.

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Accountability to Participants and Stakeholders

Mercy Corps team members are expected to support all efforts toward accountability, specifically to our program participants, community partners, other stakeholders, and to international standards guiding international relief and development work. We are committed to actively engaging communities as equal partners in the design, monitoring and evaluation of our field projects.

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Minimum Qualifications & Transferable Skills

• 3+ years of benefits and payroll or finance administration experience; focus on human resources operations or total rewards and benefits programs preferred.
• Strong IT skills including macros in Excel and working within a variety of IT systems.
• High level of attention to detail, analytical and problem-solving skills, excellent time management and prioritization, ability to handle interruptions and switch tasks easily and effectively.
• Ability to provide advanced-level administrative support.
• Strong written and verbal communication with highly evolved interpersonal skills.
• Demonstrated history of superior customer service, sensitivity to team members’ personal situations, and the ability to maintain confidential information.
• Demonstrated ability to effectively manage complex, multi-step projects and procedures consistently.
• Ability to work independently and take initiative.
• Ability to exercise sound judgment and maintain composure in stressful situations.
• Familiarity with employee benefit/wellness/compensation program designs, as well as U.S. labor/benefit laws and employer compliance requirements preferred.
• Proven experience and intermediate skills in Microsoft Word, Excel, and Google Suites.
• HIPAA compliance training or certification preferred.
• Multilingual especially in French, Spanish or Arabic preferred.

Success Factors

The successful team member will be an avid learner, self-directed, innovative and action orientated. They will have the ability to work independently, employ effective time management skills, handle frequent interruptions, shift priorities, exhibit superior customer service skills, and work effectively within a diverse team. This person will thrive in a fast-paced environment prone to rapid change and be willing to increase their responsibility level in the assigned areas. The most successful Mercy Corps team members have a positive approach, a strong commitment to teamwork and personal accountability, and the ability to be flexible and ensure that effective communication is a priority in all situations.

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PERSONAL LEADERSHIP

• Consistently demonstrates flexibility, resilience, and ability to maintain positive relationships and composure, even under difficult circumstances.
• Promote Mercy Corps’ culture by promoting the development and advancement of ideas which allows for innovative approaches to problem-solving within existing policy and procedural requirements.
• Maintain high ethical standards and treat people with respect and dignity.
• Demonstrate an awareness of one’s personal strengths and development needs..

Living Conditions / Environmental Conditions

The position is based in United States.

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Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

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Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

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Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

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Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct elearning courses upon hire and on an annual basis.

As a safeguarding measure, Mercy Corps screens all potential US-Based employees. This is done following the conclusion of recruitment and prior to assuming full employment. Our screening process is designed to be transparent and completed in partnership with new Team Members. You will have the opportunity to disclose any prior convictions at the conclusion of the recruitment process before the check is initiated. We ask that you do not disclose any prior convictions in your application materials or during the recruitment process.

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Covid-19 Vaccine Policy for US-Based Employees

Mercy Corps has determined that, to protect the health, safety, and well-being of all Mercy Corps employees working in the United States, all U.S.-based employees must be fully vaccinated for COVID-19, regardless of prior COVID-19 infection status. This policy is necessary to ensure not only the safety of our workforce, but the ongoing functionality of the organization.

This policy will be revised as needed to comply with federal, state, and local requirements, and to respond to changing guidance from public health authorities.

For new employees this requirement goes into effect within 10 business days of employment. Team members that travel are expected to comply with host-country requirements, including vaccinations. Failure to comply may impact your employment. Proof of vaccination or exemption must be provided.