GHR Operations Support Officer
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Contract
This is a P-4 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 7 years of experience, depending on education.
Salary
The salary for this job should be between 139,366 USD and 179,684 USD.
Salary for a P-4 contract in Kuala Lumpur
The international rate of 90,970 USD, with an additional 53.2% (post adjustment) at this the location, applies. Please note that depending on the location, a higher post adjustment might still result in a lower purchasing power.Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.
More about P-4 contracts and their salaries.OBJECTIVES OF THE PROGRAMME
The WHO Global Service Centre (GSC) provides administrative services to all staff and all WHOoffices worldwide in respect of human resources, payroll, procurement, accounts payable and support of specific corporate IT applications. The aim of this Centre is to serve as the global platform for the swift and reliable delivery of a comprehensive array of products and services covering all these fields. The Global Human Resources (GHR) team within the GSC focuses on the execution of global HR Operations on a global scale with the aim to provide reliable, efficient, and consistent HR Operations for all WHO and partner entities Staff.
DESCRIPTION OF DUTIES
Under the supervision of the, Unit Head, GHR and working closely with over 10 HR Practitioners , the GSM IMT team in GSC as well as the GSM team in Department of Human Resources and Talent Management (HRT), Headquarters Geneva, the incumbent is considered the Subject Matter Expert (SME) for all activities supporting HR Operations for GHR as well as the Regions and HRT.
The duties to be performed by the incumbent cover, but are not limited to the following:
- Managing and maintaining complete and correct Global HR Foundation data by ensuring timely GSM updates, thereby ensuring data quality in the areas of Operational position planning, remuneration, entitlements, benefits, absences, positions and Organizations structures;
- Providing HR technical and Oracle expertise including GHR business requirements and system's behaviours as well as validation and testing of the solutions developed by IT;
- Defining and validating technical functionalities to perform data analysis and to ensure data integrity;
- Maintaining the GHR transaction monitoring system (Service NOW HRCM);
- Updating and advising the Coordinator GHR on important GSM issues both at the local or global levels for efficient and effective decision-making;
- Maintaining non-staff data e.g. SSAs and Contingent workers;
- Representing the HR community in the GSC on GSM discussions, as well as serving as the GSC SME for GHR on any GSM initiatives following business changes derived from new or revised policies and initiatives;
- Managing a team responsible for efficient and customer-oriented handling of technical queries and Service Requests (SRs);
- Setting and monitoring objectives and priorities for the GHR team;
- Managing the daily work allocation to the operational teams within GHR;
- Providing guidance in developing, implementing, and maintaining guidelines and processes to identify, measure, monitor, mitigate, and report operational risks in GHR;
- Defining requirements for effective implementation and maintenance of operational risk processes and tools;
- Identifying GSM training needs for GHR staff and coordinate training activities in collaboration with the Centre Support Office (CSO) in the GSC;
- Be responsible for reporting on GHR performance metrics and developing assessment tools to help supervisors monitor the performance of their team members;
- Review and revise workflows, checklists and operating procedures in collaboration with the service delivery team leads to ensure that service standards are achieved;
- Develop strategies and procedures within GHR to ensure all electronic copies of incoming HR documents are maintained in the Document Management System (ECM) in a timely and accurate manner and WHO Records Policy requirements are met;
- Manage the communication tools, e.g. centralized GHR mailbox and distribute the information effectively;
- Establish and maintain the GHR KPIs;
- Work on responding the audit queries and take the necessary measures to meet the requirements from audit observations;
- Other duties as required.
REQUIRED QUALIFICATIONS
Education
Essential:
- Advanced level University degree from a recognized university in IT, Human Resources Management or any other position related relevant subject. Desirable:
Experience
Essential:
- A minimum of 7 years of relevant work experience with extensive experience with major ERP functions and business flow in Oracle based ERP, specifically the HR module of Oracle e-Business Suite.
- Experience in leading/participating in ERP implementation for international Organizations in techno-functional role.
- Experience at the international level.
- Experience in the Project Management in a context of multiple stakeholders.
- Supervisory experience. Desirable:
- Experience in various data analysis and using CRM tools is desirable.
Skills
- Extensive technical and functional knowledge of HCM modules of an Oracle based ERP system;
- Proven project management skills;
- Excellent planning and organizational skills;
- Ability to identify and analyse systemic issues, formulate opinions and make conclusions and recommendations to resolve them;
- Ability to help design and implement innovative HR Programs with a fast paced, evolving and large organizational setting;
- Excellent communication skills, both oral and in written;
- Ability to interpret and analyse data to help inform strategic decision making on HR processes and strategies;
- Excellent inter-personal skills in a client service context;
- Ability to work as a team member as well as team leader;
- Tact and a high degree of discretion;
- Knowledge of UN Common Systems in the area of human resources management.
WHO Competencies
- Teamwork
- Respecting and promoting individual and cultural differences
- Communication
- Ensuring the effective use of resources
- Producing results
- Creating an empowering and motivating environment
Use of Language Skills
Essential:
- Expert knowledge of English. Desirable:
- Intermediate knowledge of French.
REMUNERATION
WHO salaries for staff in the Professional category are calculated in US dollars. The remuneration for the above position comprises an annual base salary starting at USD 74,913 (subject to mandatory deductions for pension contributions and health insurance, as applicable), a variable post adjustment, which reflects the cost of living in a particular duty station, and currently amounts to USD 2903 per month for the duty station indicated above. Other benefits include 30 days of annual leave, allowances for dependent family members, home leave, and an education grant for dependent children.
ADDITIONAL INFORMATION
This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
Only candidates under serious consideration will be contacted.
A written test may be used as a form of screening.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
Staff members in other duty stations are encouraged to apply.
For information on WHO's operations please visit: http://www.who.int.
WHO is committed to workforce diversity.
WHO's workforce adheres to the WHO Values Charter and is committed to put the WHO Values into practice.
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
WHO has a mobility policy which can be found at the following link: http://www.who.int/employment/en/. Candidates appointed to an international post with WHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
Applications from women and from nationals of non and underrepresented Member States are particularly encouraged.
Added 2 years ago
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Updated 2 years ago
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Source:
who.int
