Generic Vacancy Announcement: Programme Officer (CASH Operational), NOA, Beirut, Lebanon

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 3,636 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

Talent Groups at UNICEF are exclusive lists of pre-vetted, highly qualified candidates intended to fast-track recruitment processes as positions become available. After a rigorous selection process, successful candidates will be placed in the NO-A Programme Officer Talent Group for UNICEF Lebanon for a period of 36 months.

While placement in the Talent Group does not guarantee a position, it is an important resource for filling vacancies. Candidates placed into the Talent Group will be reviewed when a relevant position becomes available and if found suitable, are offered placements through a direct selection process.

Purpose of the Job:

Under the close supervision and guidance of the Prorgramme Specialist, P3 (Humanitarian) and Chief of Field Office the role of the Programme Officer (CASH Operational) is to coordinate in the assigned areas the joint planning, implementation and management of the UNICEF Reaching school program as well as any other cash-based programs UNICEF undertakes such as Cash based safety nets, technically lead by the Programme Specialist Cash (Implementation) and the Education Specialist. The Programme Officer (CASH Operational) should ensure the achievement of the expected results in the areas of intervention and UNICEF Partners and relevant Inter-Agency sector members. The Programme Officer (CASH Operational) will as well ensure the tools, activities and monitoring undertaken by the Operational team in Beqaa and North are harmonized and will ensure the compilation of the monitoring outputs. Finally, the Programme Officer (CASH Operational) will play an operational role with the LOUISE Call Center by liaising between UNICEF Cash MIS system and programmatic needs and the Call Center.

How can you make a difference?

C****oordinate, in the assigned area, the joint planning, implementation and management of the UNICEF Cash Programmes

• Facilitates the technical working relationship with UNICEF partners, UNHCR and WFP in the field, and other UNICEF Field Office staff;
• Monitors the work of implementing partners (registration, household visits) in the field on an ongoing basis;
• Provides feedback from the field for improvement of the technical design of the program, based on its changing and emerging needs to the Programme Specialist Cash Transfers and the Education Specialist.
• Covers Card and PIN Distribution, Payments, etc. in his/her Governorate for the reaching school programme;
• Conducts ongoing progress tracking (implementation of core processes of the program as they happen, in order to understand day-to-day performance against implementation targets) and to identify and resolve operational bottlenecks/challenges) at the Governorate level, reporting any bottlenecks or delays to the Programme Specialist Cash Transfers (Implementation) and Education Specialist in a timely fashion;
• Conducts ongoing operations analysis (analysis of program performance over the medium term in order to identify areas with poor performance, or processes in which all areas are performing below expectations and which therefore represent operational bottlenecks, and identifying solutions such as design improvements, additional trainings or technical support, etc.) at the Governorate level, reporting any bottlenecks or delays to the Programme Specialist Cash Transfers (Implementation) and Education Specialist in a timely fashion;
• Keeps the Chief of Field Office, Programme Specialist Cash Transfers (Implementation) and Education Specialist informed of risks and opportunities related to the program
• Solves and follows-up on complaints received from beneficiaries via the Call Center and Cash MIS, or from other agencies;
• Enters complaints and updates received from beneficiaries into the MIS;
• Resolves complaints and updates in the MIS on a daily basis;
• Performs regular spot checks and monitoring of implementing partners Registration Enumerators, Household Visit Officer and Supervisors, and Call Center Operators and reports at least weekly on this to the Programme Specialists and Chief of Field Office;
• Attends relevant sector working group meetings at the Regional level.

Ensure the tools, activities and monitoring undertaken by the other Operational Officers in Beqaa and North are harmonized and will ensure the compilation of the monitoring outputs:

• Ensures the liaison between Specialists, Programme Associate and the Operational Officers in the Beqaa and North in all activities on all activities to be undertaken, tools to be used and monitoring processes.
• Compiles the monitoring outputs from all the areas and provides Specialists and Programme Associate compiled data with analysis on the monitoring outputs.
• Ensure all complaints and updates are solved within an acceptable timeframe and provides support to other operational programme officers when needed.

Be UNICEF operational focal point to the LOUISE Call Center:

• Attend on a weekly basis to the LOUISE Call Center to endorse the role of supervision of the operators according to the LOUISE Call Center MoU.
• Ensure the role of focal point at technical level on the Call Center and interact with WFP and UNHCR technical focal points.
• Ensure the Call Center CMS responds to UNICEF needs and full integration is guaranteed with the complaint and updates module of UNICEF Cash MIS.

To qualify as an advocate for every child you will have:

• Minimum of a first university degree in Business Administration, Management Information Systems…. (or relevant field)
• A minimum of one year of responsible work experience is required in cash programming. Experience in the area of humanitarian or development sector is an added advantage.
• Fluency in English and Arabic required.

Competencies:

Core Values

• Commitment
• Diversity and inclusion
• Integrity

Core competencies

• Builds and maintains partnerships (2)
• Demonstrates self-awareness and ethical awareness (2)
• Drive to achieve results for impact (2)
• Innovates and embraces change (2)
• Manages ambiguity and complexity (2)
• Thinks and acts strategically (2)
• Work collaboratively with others (2)
• Nurtures, Leads and Manages People (2)

Functional Competencies:

• Thinks and acts strategically (I)
• Learning & Researching (I)
• Planning and organizing (I)
• Following Instructions and Procedures (I)
• Applying Technical Expertise

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.