Generic Vacancy Announcement: ICT Assistant, GS5, Lusaka, Zambia (Open to Zambian Nationals only)

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education. More about G-5 contracts.

This is a Generic Vacancy Announcement: ICT Assistant, GS5, Lusaka, Lusaka, Zambia, GS5 Talent Group.

Talent Groups at UNICEF are exclusive lists of pre-vetted, highly qualified candidates intended to fast-track recruitment processes as positions become available. After a rigorous selection process, successful candidates will be placed in the ICT Assistant (GS5) Talent Group for UNICEF Lusaka, Zambia for a period of 36 months. While placement in the Talent Group does not guarantee a position, it is an important resource for filling vacancies. Candidates placed into the Talent Group will be reviewed when a relevant position becomes available at and if found suitable, are offered placements through a direct selection process.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, *Equality..*****…...

The UNICEF Programme of Cooperation with the Government of the Republic of Zambia (GRZ) is designed to address and mitigate the threat of poverty the country's children face, while responding to the needs with interventions addressing the multiple causative factors.

To find out more about UNICEF's work in Zambia, please visit https://unicef.sharepoint.com/sites/ZMB/SitePages/About-us(1).aspx

How can you make a difference?

Under the guidance and supervision of the T4D Specialist, Information and Communications Technology (ICT) Assistants perform procedural and some specialized activities pertaining to UNICEF’s ICT systems, which include desktop administration and server operations. Specialized activities typically pertain to the installation and routine configuration of ICT system components and user orientation. Procedural activities include all other processes that may not require the application of specialized information technology training and knowledge, such as maintaining technical and user documentation and/or serving as focal point for receipt and processing of user requests.

The ICT Assistant is accountable for the delivery of effective and efficient Help Desk second line support services to all users in the office. Responsible for diagnosing, resolving or escalating Zambia Help Desk calls related to IT applications or processes redirected from ZAM Help Desk first line support in a timely manner. The incumbent provides call documentation and reports for ZAM Help Desk; Supports migration related to new technologies; and provides support and guidance to users.

Key function, accountabilities and related duties/tasks

• Providing first-level support that includes receiving, processing and logging service requests.
• Managing lifecycle of ICT incidents assigned to him/her in service management tool.
• Providing support in conferencing with ICT and audiovisual equipment as and when requested.
• Creating and assigning work orders.
• Maintaining and updating files (electronic and paper) and internal databases.
• Maintaining ICT inventory, manuals and other documentation. This may require the incumbent to lift, move, mount, or store equipment.

Please review the details in the attached GJP of the position: ICT Assistant G5 Specific JD ZCO.pdf

To qualify as an advocate for every child you will have…

• Completion of Secondary education is required, a formal training or degree in Computer Science, Information Systems, Telecommunications, Engineering will be an added advantage
• ITIL Foundation Certificate or equivalent customer support certification is an asset.
• A minimum of five years of practical work experience in information technology, requiring systematic methods of troubleshooting and problem solving is required.
• Experience in providing assistance to users on IT products and services, and use of applications and diagnostic tools is required.
• Practical experience in providing technical and business Customer Support and Services is required.
• Practical experience and working knowledge of various computer platforms and applications is required.
• Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

Demonstrates courtesy, tact, patience and ability to work effectively with people of different national and cultural backgrounds

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability (CRITA) underpin everything we do and how we do it. Get acquainted with Our Values Charter: https://uni.cf/UNICEFValues

UNICEF competencies required for this post are…

• Builds and maintains partnerships level 1
• Demonstrates self-awareness and ethical awareness level 1
• Drive to achieve results for impact level 1
• Innovates and embraces change level 1
• Manages ambiguity and complexity level 1
• Thinks and acts strategically level 1
• Works collaboratively with others level 1

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

• UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children.
• Only shortlisted candidates will be contacted and advance to the next stage of the selection process.
• The GVA is open to all (internal and external candidates)
• UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.
• Placement in the Talent Group does not guarantee a position and does not translate into an offer of employment