Fundraising System Assistant

Overview

Support the operation of the existing and new Donor Database System.

You have:

• Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.
• Minimum 1 years’ experience in database management, or IT system management proved to be relevant to donor or membership database management.
• Proven experience in a fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market.
• Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English.
• Strong communication and interpersonal skills.
• Attention to details, high accuracy and result oriented.
• Able to work independently and under pressure.
• Statistical and mathematical competencies.

Deadline for Applications

October 4, 2025Hardship Level (not applicable for home-based)

U (unclassified)Family Type (not applicable for home-based)

No designationStaff Member / Affiliate Type

UNOPS LICA3Target Start Date

2025-11-03Terms of Reference

1.General Background

Since 2007 UNHCR Private Sector Partnerships (PSP) has been running successful fundraising programmes in several Asian markets. In 2017 PSP aims to raise a minimum of $73 million from the Asia/Pacific region compared to the $3.4 million raised in 2006.

Since 2007 three new Asian markets have been launched; Hong Kong (2007), Thailand (2008) and South Korea (2008). Hong Kong was the first PSP office in Asia and operates in a highly competitive market. In spite of the competition the office has experienced year on year growth and operates a diverse new donor recruitment programme that covers face to face, online and direct response television fundraising activity. Due to the size and the diversity of donors recruited, the office operates a complex donor retention strategy which require more powerful and sophisticate donor management system in order to implement it effectively.

The success of the PSP programme and the increasing number of donors in Hong Kong lead to the requirement that the donor database system to be enhanced. PSP Hong Kong now requires a Fundraising System Assistant to work closely with UNHCR, focusing on providing efficient supports on the operation of the existing and the new Donor Database System of PSP Unit.

Reporting to and supervised by the Assistant PSP IG Officer - Donor Care, this position will play a supporting role in ensuring high quality of database management and efficient enhancement, which fit for UNHCR's requirements.

This position is a UNOPS position with a contract which is renewable each calendar year.

2.Purpose and Scope of Assignment

•Under the supervision of the Assistant PSP IG Officer - Donor Care, supports the operation of the existing and the new Donor Database System (the new system) of UNHCR's Private Sector Partnerships Unit; • Assist the supervisor in processing monthly donation (both by autopay and credit card), informing and advising the supervisor in case of inaccuracy and special occurrence; • Assist To be the secondary administrator of the existing and the new Donor Database System and responsible for creating new users and permissions etc.; • Assist in the analysis of donation behaviors of donors and performance of different fundraising programs; • Assist in preparing finance reports and dashboards for managers review; • Select donors for different promotion campaigns to fit for PSP operation needs; • Responsible for monthly donation transactions; • Import data manually when required such as data from telemarketing agencies; • Provide technical supports with testing new functioning and operational effectiveness of the new system; • Provide technical supports with data migrations between the existing and the new system; • Undertakes other duties as assigned by her/his supervisor.

3. Monitoring and Progress Controls

• Supervision by Assistant PSP IG Officer - Donor Care • Weekly work brief report to supervisor • Monthly work report by Assistant PSP IG Officer - Donor Care

4. Qualifications and Experience (List the required education, work experience, expertise and competencies of the individual contractor. The listed education and experience should correspond with the level at which the contract is offered.)

a. Education (Level and area of required and/or preferred education) • Completion of the Secondary Education, degree is desirable in IT system management or Information Systems Management, or other related fields.

b. Work Experience • Minimum 1 years’ experience in database management, or IT system management proved to be relevant to donor or membership database management. • Proven experience in a fundraising or sales environment working on donor/customer care and data processing, gained in Hong Kong market • Proven experience of managing donor or customer records within a customer relationship database • Knowledge of MS office especially MS Word, MS Excel

c.Key Competencies •Proficiency in written and spoken Chinese (Cantonese and Putonghua) and English •Attention to details, high accuracy and result oriented •Ability to collaborate with others, with a flexible and positive attitude •Strong communication and interpersonal skills •Able to work independently and under pressure

•Statistical and mathematical competenciesStandard Job Description

Required Languages

Chinese,

Cantonese,

English

Desired Languages

,

,

Additional Qualifications

Skills

Education

Bachelor of Science: Business Administration, Bachelor of Science: Statistics, High school diploma (Required)Certifications

Work Experience

Other information

This position doesn't require a functional clearance Remote

No

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Potential interview questions

Added 1 year ago - Updated 8 months ago - Source: unhcr.org