Fundraising Senior Associate (Campaign Optimization) GS7 - FTA

Contract

This is a G-7 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 7 years of experience, depending on education.

Salary

The salary for this job should be more than 3,933 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, a childhood

Key Functions:

1. Leads Optimization Campaigns with active donors

• Promotes that all interaction of donors with UNICEF campaigns improve their lifetime value for the organization (throughout all channels: telemarketing, email, WhatsApp, social media, etc.)

• Contributes to the accomplishment of the goals for relevant KPIs: Number of active donors, average amount of donations, collectability of donations, survival/cancellation of donors and extra cash income.

• Works with multiple communication channels to improve donor’s loyalty and value maximization.

• Monitor optimization campaign results and has reports always available for all relevant parties decision making.

• Relates with relevant colleagues for the role, as to serve UNICEF general goals, from the retention perspective.

• Contribute to a proper use of the platforms (Sales Force or others) for optimization leaders and donor care and value max fundraiser teams within the times and methods set by the responsible team.

• Monitors that the services provided by the implementing partners follow UNICEF rules and regulation.

• Build a close relationship with specific stakeholders relevant for campaign optimization, specially implementing partner/s, providers, and agencies, to ensure a smooth and organized system functioning, development, and implementation.

• Asist to regular meetings with internal or external stakeholders to monitor on-going commitment on the deliverables.

• Contributes to the construction of the annual work plan and budget for campaign optimization.

2. Work closely with all teams in Private Sector Fundraising (PSFR) teams, implementing partner and agencies to ensure project and requirements alignment of needs and scope.

3. Understand the business operation considering where efficiencies can be made.

4. Contributes on monitoring the campaign optimization.

5. Lead efficient and timely contract procurement and invoice process and any other related.

6. Manage budget to ensure funding is always available and properly allocated.

7. Manage all consent, licenses, and other agreements with UNICEF third parties and ensure that all contracts are kept up to date in the VISION system and all invoices are processed and paid on time.

How can you make a difference?

The position will contribute to the Organization goals as it will:

• Bring income from active donors file to optimize lifetime value of donors for UNICEF, at the lowest cost possible (Maximize ROI).

• Contribute to the best survival of donors while they are members of UNICEF, giving them a high-quality experience through all campaign touchpoints

• Make fundraising resources (fundraisers, social media posts, WhatsApp messages, etc.) available for optimization of different kind of audiences (cash donors, pledge donors, pledge donors that are prospects of legacies, etc.) as to achieve synergies from UNICEF resources.

Successful achievements of these objectives will lead to substantially higher income for UNICEF through increased donor retention. Failure to deliver the required resources and experience will result in loss of income and increase of costs.

To qualify as an advocate for every child you will have…

• Completion of secondary education is required, preferably supplemented by technical or university courses in project management, business analytics, science/engineering, information technology, electrical engineering, or equivalent professional.
• A minimum of 7 of relevant professional experience in customer support, contact center, direct marketing or fundraising areas.
• Developing country work experience and/or familiarity with emergencies is considered an asset.
• Fluency in English and Spanish.

A bachelor’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for three (3) years of experience in case the candidate lacks the required experience.

A master’s degree from a recognized academic institution in a field relevant to the position may be considered to compensate for an additional two (2) years (in addition to the three years from above, totaling 5 years).

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*While UNDP makes every attempt to ensure that information is up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.

Remarks:

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.