Fundraising Officer (CRM/Data Analytics) NO-B, UNICEF Thailand Country Office, Bangkok (Thai nationals only)

Entry Communications & PR

Overview

Lead CRM and Data Analytics to enhance fundraising efforts.

You have:

• Advanced university degree in Information Technology, Mathematics, Marketing, Business Administration or closely related fields.
• A minimum of two years professional relevant experience in the field of business intelligence and data analysis, data management, and process management, preferably in a fundraising environment.
• Experience with Salesforce and/or other donor management systems will be a preference.
• Fluency in English and Thai is required. Knowledge of another official UN language is considered an asset.
• A high level of mathematical ability.
• Proficiency in programming languages, such as SQL, Oracle and Python.
• Strong Knowledge of SQL/data management.
• Proven expertise in reports/analytical/data visualization packages such as PowerBI, Tableau, Cognos etc.

Contract

This is a NO-2 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-2 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, better future.

Learn about what we do to create a fair chance for every child in Thailand, click here.

How can you make a difference?

Are you excited by the prospects of diving into an industry that is at the precipice of great disruption and change? Are you emboldened by the opportunity to chart an innovative new path in the future state of CRM marketing, transforming business performance through strategic and operational re-engineering and better leverage of technology investments? Are you ready to widen your horizon and work alongside with our global community of CRM and Salesforce experts that drive strategy, analytics, campaign management, optimization and omnichannel marketing?

Then a career in UNICEF is just right for you!

This is a highly empowered working environment where you will be accounted with full ownership to drive high quality work.

The Head of CRM and Data Analytics is responsible to play a key role in leading the team to create a roadmap and build a holistic Salesforce CRM in support of the resource mobilization for Thailand and Global Programme. You will be leading the development of data insights to support the fundraising and marketing potential in all channels, online and offline, and the integration of both.

Under the supervision of the Chief of Private Sector Fundraising, the incumbent will contribute to the strategic development and implementation of the Thailand Country Office (TCO) private sector strategic plan and supporter engagement strategy. They will be responsible for analysing the business results and make recommendations for optimizing the performance of the activities done to acquire, engage and retain individual supporters. This includes the management and oversight of relationship management systems (CRM) and processes to ensure optimal efficiencies to achieve the ultimate goal of maximizing the number of new supporters acquired, engaged, retained and the related net income.

Major Responsibilities

• Responsible for maintenance and development of data structures, dimensions and models to facilitate constant improvements in analysis and insights leading to more informed decision making.

• Manage and perform data analysis and reporting and other relevant activities in support of optimizing fundraising opportunities and income, including making recommendations based on the results of ongoing analysis.

• Enhance Private Sector Fundraising and Partnerships (PFP) efficiency and effectiveness through weekly monitoring of inputs, local conditions and resources, and campaign implementation status. Constant monitoring of Key Fundraising KPIs and campaign performance with appropriate communication, response and escalation where necessary.

• Responsible for the deliverance of the following types of reports and analysis:

o Tactical, day to day Fundraising reporting

o Strategic Analytical reports driving longer term decision making

o Regional and HQ led reporting such as QFR, RER, RDM, and IF

• Upkeep of existing, and development of new reports and dashboards including Power BI and other tools. Constantly research and identify potential opportunities for improving data led insights.

• Responsible for maintenance and development of data structures, dimensions and models to facilitate constant improvements in analysis and insights leading to more informed decision making.

• Maintain database integrity by managing the integrity of donor and donation payment data and ongoing development and implementation of the CRM.

• Collaborate with relevant internal and external partners to ensure appropriate management and security of donor information. This includes working with colleagues in UNCIEF HQ to ensure global systems and processes are meeting the local needs of the fundraising program in India.

• Accountable for development and oversight of investment fund applications across the Individual Fundraising team, monitoring fund utilization and prepare required reporting in a timely and effective manner.

• Manage and perform the analysis of collected donor data and information and preparation of monitoring progress reports; draft changes in PFP work plans relevant to acquiring individual donors and the identification of required budget, supplies and equipment.

• Responsible for project documentation, assuring accuracy and consistency with established rules, regulations and plans of action, especially in agreed strategic plan which ensures maximum effectiveness of fund availability from new donors as well as maximum diversification of risks.

• Work closely with PSFR colleagues across sub-sections as well as communication teams.

• Work with project teams such as Communications (volunteers, non-financial supporters) plus the global Supporter Engagement team to articulate and define requirements, design and implementation of appropriate solutions.

• Manage and revise as necessary the standard operating procedures for donation processing and donor database management. Adhere to UNICEF policies, procedures and compliance guidelines such as data privacy and PCI-DSS.

To qualify as an advocate for every child you will have…

• Advanced university degree in Information Technology, Mathematics, Marketing, Business Administration or closely related fields. *A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
• A minimum of two years professional relevant experience in the field of business intelligence and data analysis, data management, and process management. Preferably in a fundraising environment.
• Experience with Salesforce and / or other donor management systems will be a preference
• Fluency in English (valid TOEIC score of at least 855: Listening and Reading section) and Thai is required. Knowledge of another official UN language is considered an asset.

Skills required:

• A high level of mathematical ability.

• Programming languages, such as SQL, Oracle and Python.

• The ability to analyze, model and interpret data in a visual way for end users to understand.

• Problem-solving and communication skills.

• A methodical and logical approach.

• The ability to plan work and meet deadlines.

Technical competencies:

• Proven Expertise in reports / analytical / data visualization packages such as PowerBI, Tableau, Cognos etc.

• Strong Knowledge of SQL / data management

• Ability to understand, interpret, articulate and present complex data analysis in an easy to understand format.

• Understanding of CRM software such as Salesforce will be a preference

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

• Demonstrates Self Awareness and Ethical Awareness (2)
• Works Collaboratively with others (2)
• Builds and Maintains Partnerships (2)
• Innovates and Embraces Change (2)
• Thinks and Acts Strategically (2)
• Drive to achieve impactful results (2)
• Manages ambiguity and complexity (2)

To view our competency framework, please visit here.

Successful candidate will be offered an attractive remuneration package under the UN system.

Only shortlisted candidates with pre-screening according to child safeguarding will be contacted and advance to the next stage of the selection process.

Please send application no later than 3 November 2023.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic.

We make sure you and your loved ones receive the resources and care that you need to thrive. Our offer includes a wide range of benefits to our staff, including reasonable accommodation for persons with disabilities. Our contracts, wellbeing policies and initiatives ensure that you are well equipped to effectively deliver for children such as;

• Annual leave, Family emergency leave, Sick leaves, maternity, paternity, adoption leave, medical and dental insurance, pension.
• Career support, learning and capacity development, staff wellbeing programme including mental health, breastfeeding policy, flexible work arrangements, family support, and security etc.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable Thai National male candidates are highly encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Apply now

Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: unicef.org