Fundraising Associate (Loyalty & Retention), GS6, FT, Quito Ecuador

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education.

Salary

The salary for this job should be more than 2,570 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, education

The UNICEF Ecuador office contributes to the implementation of the country program with funds that are raised by the fundraising team. To get the funds, it uses various fundraising channels such as F2F, Telemarketing, Digital and DRTV, with campaigns to get individual donors to maintain a recurring monthly donation for as long as possible.

At the moment, Ecuador CO manages an important houselist base of recurring donors who contribute with flexible funds for it´s local cooperation program as well as for the regional and global needs.

To keep these donors faithful to the cause, loyalty, retention and maximization strategies are implemented, with the aim of keeping them contributing as long as possible.

How can you make a difference?

The main purpose of the post is to attract and cultivate long term relations with individual donors’ channel to secure and increase a sustainable source of pledged contributions and develop and maintain statistical and behavioral information of the individual donors. The strategy considers donor retention and value maximization. This post works by the general supervision of the Individual Fundraising Officer and the general guidance of the Fundraising Manager, supports in the planning, implementation and monitoring of the fundraising retention/cultivation strategy (line and circle) and the donor maximization strategy.

Planning and implementing the cultivation strategy for house list pledge donors:

• Analyze the objectives, strategies, contents, tools, design, components and timing of the different activities and campaigns (short line and circle)
• Under the supervision of the Individual Fundraising Officer Implement the cultivation and value maximization strategies for house list by follow up the design, production of printed and digital material.
• Prepare reports of the results and evaluation of the KPI´s to continue or adjust the work plan to ensure the maximum impact of the retention efforts and savings.
• Keep updated the list donors information to maintain contact through the different channels.
• In coordination with the call centers, agencies, couriers and other partners, follow up donations and information request from house list donors.

Gather relevant information to support the cultivation strategy

• Under the supervision of the Fundrasing Officer compile and analyze relevant data from the individual fundraising operation, other fundraising competitors and the market to implement new and innovative actions aimed at strengthening donor loyalty.
• Analyze the donor database to enhance the retention of pledge donors.
• Search for regional and global information on best practices and campaigns that can be implemented to improve the cultivation strategy (loyalty, retention and maximization campaigns).

• Monitor, train and follow up call center team to improve the operational performance and give feedback to improve the results.).

  Promote cross-functional coordination and collaboration with other areas:

• Provide support to other PFP colleagues and areas by identifying and using performance indicators and reports.

• Maintain a positive and collaborative working relationship with partners.

Administrative matters

• Review supplier pre-invoices and approve their billing.
• Follow up of payments, preparation of events and documents related to campaigns among others.
• Provide technical support to search and evaluate potential suppliers, prepare terms of reference for quotations. Follow up quotation process.
• Monitor budgets and financial expenditures of section, ensuring compliance with UNICEF rules and regulations, keeping supervisor informed and advised on actions for decision/follow up.
• Maintain reports updated and the flow- of on-going administrative activities and other routing matters.

To qualify as an advocate for every child you will have…

• Completion of secondary education is required and a professional and/or university courses related to the field or work are highly desirable.
• A minimum of 6 years of relevant professional experience in marketing, promotional or fundraising areas. Experience in working for international organizations would be desirable.
• Fluency in English and Spanish is required.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others. (8) Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable male and female are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.