Fundraising Assistant (Telemarketing), GS-4, Bucharest, Romania #123876 (Temporary Appointment 364 Days)

UNICEF - United Nations Children's Fund

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Application deadline in 11 days: Sunday 11 Jun 2023 at 20:55 UTC

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This is a G-4 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 4 years of experience, depending on education. More about G-4 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Working for UNICEF video

How can you make a difference?

Under the guidance of the direct supervisor, Fundraising Officer, Donor Retention and Value Maximization, the Fundraising Assistant, Telemarketing supports the section through providing a range of procedural, administrative, and operational support in developing, implementing, executing and monitoring private sector (PSFR) fundraising activities, ensuring effective and timely delivery that is consistent with UNICEF rules and regulation.

Key functions, accountabilities and related duties/tasks

  1. Support to donor retention and value maximization campaigns development, planning and execution:
  • assists with the development, planning and execution of fundraising initiatives, such as telemarketing campaigns, pledge donor acquisition and retention initiatives;
  • maintains relationship with various suppliers, with a focus on telemarketing agencies, according to agreed procedures;
  • assists with the implementation of telemarketing campaigns, according to agreed procedures.
  1. Support to monitoring and reporting of fundraising results
  • assists with monitoring and developing performance reports of donor retention and value maximization campaigns on a regular basis;
  • ensures accuracy and security of the donor database and maintains data hygiene in the dedicated donor management software (Donor Perfect Online) and other platforms, according to procedures;
  • contributes with proposals to optimize telemarketing campaign KPIs;
  • donor data from pledge campaigns is reconciled and donations confirmed in various platforms, as per procedures.
  1. Support to corporate donors servicing:
  • assists in preparation and implementing of donor stewardship campaigns in order to improve donor retention and maximize their value;
  • provides donors servicing: takes inbound calls, makes outbound calls to donors for donor nurture and value maximizations, responds to donor request in a timely manner and according to agreed procedures;
  • collects donor feedback and updates donor data accordingly in various databases.
  1. Support to logistic and administrative tasks:
  • supports with the preparation, organizing and follow up of different types of events, activities and meetings, field visits, by making the logistical arrangements;
  • drafts Terms of Reference for contractors that provide a service to the section. This includes preparing and filing documents, completing necessary forms and templates, and making necessary logistical arrangements.
  • performs various transactions in VISION;
  • performs other tasks, as required.

To qualify as an advocate for every child you will have…

  • Education-Completion of secondary education, preferably supplemented by technical or university courses in Economics, Marketing, Public Relations, Communication, Social Sciences, Fundraising or another relevant field. .
  • Experience-Minimum of four years of work experience, including progressively increasing responsibilities in telemarketing or servicing large number of customers / individual donors.
  • Language Requirements -Native Romanian, fluency in English, spoken and written

For every Child, you demonstrate…

UNICEF’s Core Values of Care, Respect, Integrity, Trust, Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are...

(1) Builds and maintains partnerships(2) Demonstrates self-awareness and ethical awareness(3)Drive to achieve results for impact(4)Innovates and embraces change(5) Manages ambiguity and complexity(6)Thinks and acts strategically(7)Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.


UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable males and females are encouraged to apply.

UNICEF appointments are subject to medical clearance. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at

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