Fund Raising Specialist (SES CRM Success), P-3, TA (364 days), IG, PFP, LACRO, Panama

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 108,838 USD and 142,515 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

The PFP Individual Giving section based in Geneva is a lead participant in the Supporter Engagement Strategy (SES), which aims to increase the global acquisition and engagement of UNICEF’s diverse supporter base, including donors, advocates, and volunteers. A key part of the strategy is to replace incumbent CRM systems currently in place in 21 country offices with Salesforce-based technology.

For every child, a Champion

The CRM Success Specialist ensures that UNICEF offices that have gone live in the Latin America and Caribbean Region (LAC) with Salesforce / Marketing Cloud are able to maximize their fund-raising performance by supporting them with all aspects of fundraising operations represented in the system.

At the point of hand over from the implementation team, the CRM Success Specialist will be responsible for continuation of ‘business as usual’, which includes: further refining business processes for maximum efficiency, prioritizing bugs or enhancement requests, data hygiene and standardization, maintaining discipline to required coding standards and reporting mechanisms, identifying new opportunities to add to the CORE UNICEF system, and ensuring that each office maintains a clear plan for further development of the system.

How can you make a difference?

• Collaborate with markets, the Individual giving team, wider UNICEF divisions (such as Information and Communication Technology Division) and third-party vendors to ensure the best technology (and use thereof) maximizes Individual giving performance.
• Ensure offices in the region are prepared for the implementation phase by aligning on payment strategies and other related systems / platforms.
• Support the upgrade of payment processes to improve operational efficiency and mitigate risk.
• Ensure offices use the system as it was designed, maintaining data hygiene, data standardization, coding structures, campaign hierarchies, and related business processes at all times.
• Enforce compliance to UNICEF’s data privacy policies and Industry standards such as Payment Card Industry Data Security Standard (PCI-DSS).
• Ensure that supporter data integrates in the right manner with Marketing Cloud to serve journeys.
• Support the development of supporter journeys through updating them and performing tests in collaboration with each office.
• Advise markets on ongoing data analytics workstreams such as rich data metrics and dashboards.
• Track the global developments in fundraising and engagement platforms across the sector, and beyond, maintaining relationships with key contacts in the technology industry.
• Identify opportunities to update/upgrade systems and platforms and develop the business case for doing so.
• Support the continual development of analytical models including the introduction of AI technologies.
• Support the making of business decisions from a fundraising, supporter experience and satisfaction viewpoints, taking cost and ROI into consideration to make recommendations to business and product owners where appropriate.
• Identify and develop areas of business process improvement, or where local processes can be adapted to CORE functionality or propose enhancements to CORE.
• Contribute to the development and review of assets for the SES Deployment Suite, and guidance to countries as needed.
• Provide ad-hoc training to users / offices as required.
• Manage a clear plan for each office in the region for the development of the system and ensure that resources are available for delivery.

DELIVERABLES:

• Ensure that each UNICEF office in LAC using the SES platform is using the system as effectively as possible, in a compliant fashion, and optimized for fundraising performance.
• Ongoing developments of the system are planned and delivered to schedule.
• Develop and disseminate standards and best practices for use of the system.
• Ensure that offices adhere to standards by working closely with them and supporting any business process, or system changes required.
• Ensure that the continuous improvement in the use of the system directly translates to an ongoing business performance uplift.

Estimated Duration of the contract

• 364 days

Reporting To:

• Fundraising Specialist IG based in Geneva.

Working Place:

• Panama City, Panama.

To qualify as a champion for every child you will have…

Education:

• An advanced university degree in management information systems, computer science, business administration, information technology management, or other related social science fields is required.
• Alternatively, a first-level University Degree in a relevant field combined with (2) additional years of qualifying professional experience may be accepted in lieu of the advanced university degree.

Experience:

• A minimum of five years of relevant professional experience is required, two of which should be experience in Salesforce (Sales and marketing cloud) or fundraising (especially individual giving processes along with transaction/income processing).
• Experience in writing business requirements, process design, analytical skills (e.g., using stories and working closely with developers in an AGILE environment), and providing support services, technical assistance, and customer care would be considered as an asset.
• Experience in fundraising, especially individual giving communication, retention, and sup-porter journeys is an asset.
• Excellent communication skills, (both written and oral) to translate complicated business requirements into technical-based language, and vice versa.
• Strong analytical skills and problem-solving mindset.

• UNICEF /UN experience is an asset.

  Language requirements:

• Fluency in English and Spanish are required.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

The UNICEF competencies required for this post are...

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drives to achieve impactful results (1)
• Manages ambiguity and complexity (1) are required.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks, and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

This is an extension of the advertisement. You do not need to re-apply if you already submitted an application in the earlier round.