Fund Raising Officer (Salesforce and Systems Business Analyst), NOB, Kuala Lumpur, Malaysia #124311 (1-year Temporary Appointment) (Open to Malaysian Only)

Contract

This is a NO-2 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-2 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Together with the Malaysian government and others who are truly passionate about child rights, UNICEF works in Malaysia to ensure every child has the opportunity to grow healthy and happy; live safely; and achieve their full potential.

With the Convention on the Rights of the Child, the Sustainable Development Goals, and the 11th Malaysia plan as our guides, we endeavor to change minds, change policies, and in turn change the lives of all children in Malaysia.

https://www.unicef.org/malaysia/

Under the supervision of the Fundraising Specialist (Business Intelligence and Systems), the incumbent will be responsible to lead and deliver new and on-going development and implementation of systems for Salesforce working with implementing partner and internal and external stakeholders. The incumbent is also responsible for performing in-depth investigations and analysis of technical and non-technical data and information towards delivering the optimum solution whilst ensuring continuous project alignment with UNICEF Malaysia’s needs, scope, budget and within the agreed timeline and minimizing impact to operations and income.

How can you make a difference?

Responsible for overall Salesforce NPSP project management and planning activities

• Understand UNICEF Malaysia current architecture, and capable to identify the gap with the expected outcome

• Perform requirements gathering and analysis following an agile methodology

• Contribute to the design solutioning to achieve the ideal architecture solution and multi systems integration

• Develop and implement test plans to ensure successful delivery of the project

• Accurately determine, assign, plan, monitor, track and manage project task, activity, documentation, and time information per internal standards with the use of tools such as Microsoft Azure DevOps for an agile project management

• Lead prioritization of activities from integration, localization of Core functionality and customization according to agreed sprint phases.

• Write and present a detailed business analysis for a requirement, outlining problems, opportunities, and solutions for a business

• Determines Functional and Non-Functional Requirements Analysis

• Ensure the services provided by implementing partner in compliance with UNICEF rules and regulation.

• Drive the discussion and lead the engagement with the implementation of Salesforce project

2. Management of systems for Private Sector Fundraising (PSFR)

• Provide annual work plan and budget for system or systems supporting and delivering PSFR work.

• Deliver efficient, integrated, and accurate system or systems.

• Achieve results and always look to optimize use of systems.

• Build a close relationship with all stakeholders, especially implementing partner/s and agencies, to ensure a smooth and organized system development and implementation.

• Chair daily / weekly / bi-weekly / monthly meetings with internal or external stakeholders to ensure on-going commitment on the deliverables.

• Identify ways to improve on processes and ensure development and implementation is successful.

• Become proficient in the use of the systems related to the functions.

3. Work closely with all teams in Private Sector Fundraising (PSFR) teams, implementing partner and agencies to ensure project and requirements alignment of needs and scope.

4. Make sure all data provided and introduced in the system is clean.

5. Ensure that all relevant data and reporting needs from all PSFR team are established and successfully implemented.

6. Is proficient in the use of Salesforce, MarketingCloud and any other donor engagement system required to implement the strategies.

7. Lead efficient and timely contract procurement and invoice process and any other.

8. Manage budget to ensure funding is always available.

9. Manage all consent, licenses, and other agreements with UNICEF third parties and ensure that all contracts are kept up to date in the VISION system and all invoices are processed and paid on time.

10. Ensure that all UNICEF procedures are always followed.

11. Other task assigned by Fundraising Specialist (Business Intelligence and Systems).

To qualify as an advocate for every child you will have…

• University degree in one or more of the disciplines relevant in the following areas: project management, business analytics, science/engineering, or information technology, or electrical engineering, or equivalent professional work experience in the 4 areas of business intelligence, specifically in Salesforce development and implementation. A first level degree with relevant years of working experience may be exceptionally accepted in lieu of the advanced university degree
• A minimum of 2 years of relevant professional experience in in Project Management, Business Analyst, Business Intelligence
• Candidate with 5 years’ experience (or more) will be considered an asset
• Experience with managing, developing, and implementing Salesforce: Sales Cloud, Service Cloud, Marketing cloud, Community Cloud, Force.com Platform Salesforce is desirable
• Developing country work experience and/or familiarity with emergency is considered an asset.
• Fluency in English is required. Knowledge of another official UN language or a local language is an asset.

Technical Knowledge

• Knowledge of current theories and practices in Big Data and Technology Innovation.

• Ability to analyze financial data such as ROI.

• General ability to draft clearly and concisely ideas and concepts in written and oral form.

• Proven ability to effectively manage relationships with internal and external stakeholders.

• Proven ability to work as part of a team.

• Pleasant Personality, with experience in Project Management and Business Analyst.

• Knowledge of computer systems and architecture, database, internet navigation and various office applications, specifically Salesforce

Click here to learn more about UNICEF's compensation, benefits and wellbeing.

Click here to learn more about UNICEF's salary scale & structure.

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others.

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidates are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.