Fund Raising Officer (Face to Face) NO-1, Mexico City, Mexico #112547 (Fixed-Term Appointment)

Entry Communications & PR

Overview

Manage and develop Face to Face fundraising strategy and campaigns

You have:

• University degree in Business Administration, Management, Economics, Social Communication, Marketing, Finance, Social Development, International Business or other related social science.
• One year of relevant professional work experience in fundraising, marketing, sales, communication, public relations, or training.
• One year of relevant professional work experience preferably leading Face to Face programs.
• Fluency in Spanish and proficient in English is required.
• Experience in leading Face to Face programs is highly desirable.
• Fluency in English is desired but not mandatory; candidates may have to improve English if selected.

Contract

This is a NO-1 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-1 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, freedom

UNICEF Mexico has developed a fundraising program by promoting individual giving in order to finance different programs for children in the country and Face to Face (F2F) has been the main program with a sustain growth year by year.

The F2F campaigns consists of a team of recruiters who amplify the actions undertaken by UNICEF among the public; raising awareness about the situation of children in Mexico, positioning the public agenda with a focus on the rights of children and adolescents, building relationships and mobilizing funds, inviting the public to be part of the fund with a recurring economic donation.

UNICEF has successfully implemented F2F campaigns increasing the number of monthly donors for more that ten years. This position will manage and ensure the operation of the Face to Face program aiming to achieve the established goals and contribuiting to the correct implementation of all the F2F campaigns in terms of timing and results.

If you would like to join us and are interested to know a bit more about our work in the country please visit our website: UNICEF Mexico and the video of our amazing results in 2021: Informe Anual 2021: Acciones de UNICEF - YouTube

How can you make a difference?

The Fundraising Officer Face to Face will be responsible, under the Acquisition team, for the development of the strategy and evaluation of the Face to Face donor recruitment channel in accordance to PFP (Private Fundraising and Partnership) objectives. He or she will supervise and manage the Face to Face (F2F) In House campaigns implemented in Mexico ensuring goal achievement and assuring quality control.

1. Planning and Strategy

Under the supervision of the Fundraising Officer Acquisition and the general supervision of the Individual Giving Specialist, the incumbent will define the strategies, contents, designs, components, and timing of the different Face to face activities and campaigns defined in the PFP Annual Plan.

Responsible of developing the annual plan for the F2F strategy considering analyzing and defining strategies and tests considering the main Key Performance Indicators of the program such as SPH (sign up per hour), average donation, payment rate and attrition. Together with the Fundraising Officer Acquisition, establish a work plan and time line for the implementation of new campaigns, testing and innovative processes within the program, including planning, profitability analysis, training, and benchmark analysis. Establish a working culture in the F2F program oriented to productivity and quality which will be constantly reviewed with the acquisition team. Develop monthly and annual projections of the program, considering human resources plan, travel, expenses, productivity, among others

2. Implementation and Monitoring of the F2F Channel

Provides technical and strategical support in the establishment of campaigns KPIs criteria (reporting, systems, performance evaluation, goals). Provides technical support for the negotiation and agreements, looking for the best possible conditions for UNICEF and maintain a positive relationships with all suppliers related to the campaign. Perform weekly monitoring of main KPIs: sign up rate, average gift, conversion rate, average age of donors, and attrition rates. Manage the general performance and support the correct decision-making and action with the cities according to the results and needs of the program. Establish a culture of daily, weekly and monthly monitoring working with the data base team and communiting main finding and promoting changes fast and on time with the field team and the agencies.

Provide timely follow-up to ensure that incident levels are kept to a minimum and ensure that incident reports are responded timely and appropriate manner in coordination with the Quality Control and Administration team. Perform qualitative and quantitative performance reports and analysis of results.

3. Relation Managment

Providing guidance and follow up to a extended team staff under his or her supervision focusing in maximizing the Face to Face In House programa as part of the Individual Giving strategy.

Lead and manage an extensive team considering the development of strategies with the Field Managers, City Coordinators, Operations and Venues team, ensuring the correct coordination between areas and communication with the Individual Giving team (retention, data base, digital). Promote the continuous training programs at all levels (fundraiser, team leader, coordinator), exchange learning among cities and programs.

Supervise the management of external agencies that provide service to the channel, making recommendation and implementing strategies in order to achieve results.

Collaborates on the development of training activities to ensure effective performance in administrative services management. Implements effective staff learning and development programme activities for capacity building.

4. Reporting, Analysis and Decision Making

Undertakes diverse types of analysis of the information to improve and ensure campaign goals, fulfillment and attrition rates. Monitors, prepares and lead preparation of reports for the supervisor of the agreed performance indicators to drive more efficient management and accountability for results. Researches, synthesizes and compiles qualitative and quantitative data and information to facilitate the preparation of reports, objectives, activities, etc. Work with UNICEF international and regional teams to share information, best practices and identify new opportunities to be implemented 5. Administrative processes Ensures the timely and cost-effective provision of services than enhances the F2F program including agencies, uniform, paper based material, equipment among others. Considering planning the bidding and supply UNICEF´s processes are in compliance with the organization's administrative policy, procedures, rules and regulations. Control the expenses of the program ensuring a good communication with finance and agencies in terms of invoicing and contracts follow up.

Supports the Inter-Agency Operations Management Team's approaches for enhancing UN common services to attain efficiencies and effectiveness. 6. Partnership, coordination and collaboration As required, under direction of the supervisor, collaborates with other agencies, internal teams, other NGO’s and implementing partners on the elaboration and implementation of the F2F strategy including information exchange and harmonization. Work closely with the Individual Giving team, including data base, telemarketing, digital, retention, and also with the Operations and Program area of the office.

Constant communication with F2F manager/acquisition officer in other countries and regional and/or global office F2F specialist.

To qualify as an advocate for every child you will have…

The following required education, experience, and languages:

• University degree in Business Administration, Management, Economics, Social Communication, Marketing, Finance, Social Development, International Business or other related social science.
• One year of relevant professional work experience in fundraising, marketing, sales, communication, public relations, or training.
• One year of relevant professional work experience preferably leading Face to Face programs.
• Fluency in Spanish and proficient in English is required.

You may also have the following desired education, experience, and languages, although they are not mandatory:

• Technical or university courses in Business Administration, Management, Economics, Social Communication, Marketing, Finance, Social Development, or related social science field.
• Experience in leading Face to Face programs is highly desirable.
• Fundraising working experience.
• Working experience in International Organizations.
• Fluency in English. If you do not have it and you are selected, you will have to commit to improving your English skills in the first months of work.

UNICEF constantly works for the well-being of its team. We offer:

• Hybrid work
• Flexible working hours and other flexible working arrangements
• International exposure (contact and networking with people from other UNICEF offices)
• Benefits above those provided by law in Mexico, such as 4-month parental leave for non-gestational parents and 6-month parental leave for gestational parents
• Paid vacations that are accrued after each month of work and can be taken flexibly
• The opportunity of impacting the future of children in Mexico.
• And many more, so apply now!

For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others. (8) Nurtures, leads and manages people

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: click here

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable male are encouraged to apply.

Candidates must be citizen of Mexico to be considered eligible for this post.

Mobility is a condition of international professional employment with UNICEF and an underlying premise of the international civil service.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Apply now

Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: unicef.org