Fund Raising Officer (Donation Processing), NOB, Kuala Lumpur, Malaysia, Open to Malaysian only

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UNICEF - United Nations Children's Fund

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Application deadline 17 days ago: Tuesday 2 Apr 2024 at 15:55 UTC

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This is a NO-2 contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. More about NO-2 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, hope

Together with the Malaysian government and others who are truly passionate about child rights, UNICEF works in Malaysia to ensure every child has the opportunity to grow healthy and happy; live safely; and achieve their full potential.

With the Convention on the Rights of the Child, the Sustainable Development Goals, and the 11th Malaysia plan as our guides, we endeavor to change minds, change policies, and in turn change the lives of all children in Malaysia.

Organizational Context:

The Malaysia Country Office saw exponential growth in number and income of Pledge Donors in the last 5 years. It is expected that by the end of 2025 Malaysia Country Office will have an estimated 200,000 Pledge Donors contributing to both Country Programme and Global Regular Resource funds. It is the objective of the office to develop internal resources, skills and experience to maximise payment approval rates for newly recruited and existing pledges to ensure collection of donations (income) continues from Private Fundraising Sector through efficient use of tools, systems and processes.

The position of Fundraising Officer (Donation Processing) at the NO-B level in the Malaysia Country Office, in the section of Private Sector Fundraising & Partnerships, reports to the Fundraising Specialist (Donor Management), who is at the NO-C level.

Purpose of the Job:

The objective of the Fundraising Officer (Donation Processing) is to establish and execute best practices (identifying gaps and plugging them, opportunities, implement improvements and efficiencies) and benchmarks for pledge and one-time payment processing through payment submission, reporting and data analysis and leading negotiations with payment gateways for best in market integrated solutions. The incumbent is also responsible for the accuracy, efficiency and effectiveness in the management of pledge and one-time donation processing.

How can you make a difference?

1. Management of Donation Processes

  • New Pledge and One-Time donation processing is performed within 24 hours of receipt of data.
  • Ensure the allowable maximum number of payment re-attempts for Pledges via different payment methods per month is carried out, always looking to optimize the number of monthly attempts.
  • Deliver a minimum 1st Payment Success Rate and Recurring Payment rates for Auto Debit and Card Donation processing as defined in the yearly targets.
  • Recommend and implement modifications to database and or integrations to increase efficiency in payment submission across all fundraising channels/campaigns and payment types.

2. Analytics and Donation Processing

  • Conduct regular analysis of 1st Payment and Recurring Payment Success Rate (weekly, monthly, quarterly, annually) to determine Trends (by Channel, Time, Day, Date, Payment Type, etc) with the aim of ensuring income maximization and processing optimization.
  • Identify, report, and resolve payment inaccuracies to deliver accurate payment data.
  • Design and implement donation processing reports and dashboards.
  • Interpret and identify payment trends and pattern to provide input to the PSP for accurate income projection.
  • Present actionable insight and timely interventions to avoid income loss.
  • Introducing automated alerts or use of predictive analysis using tools and system.

3. Payment methods optimization

  • Research and recommend new payment methods providing more options to Pledge donor’s to effect their monthly pledge; including scoping technical and processes aspects.
  • Negotiate with the payment providers the best possible rates for UNICEF in donation processing.
  • Fully implement new payment methods looking for process optimization and automation.
  • Always be curious about new options available in market.

4. Donation Processing Team Management

  • Manage and measure performance of individual donation processing team members with the aim for individual team members delivering minimum KPIs. Developing and maintaining performance appraisal structure to ensure team members are sufficiently motivated.
  • Enlisting relevant assistance from various internal teams and external party/ies to support various Donation Processing areas.

5. Others

  • Manage the donation processing functions to deliver the highest level of donor satisfaction and donation payment data at all times.
  • Assist in data entry of donor profiles and donations and other matters that may arise.
  • Work closely with the wider Business Intelligence and PFP for other matters that may arise.
  • Perform other reasonably related duties as assigned by Fundraising Specialist (Donor Management).

To qualify as an advocate for every child you will have…

  • A university degree in one of the following fields is required: Business Administration, Marketing, Communications, Business Accounting, Analytics.
  • Minimum of 2 years of professional experience is required especially in payment processing and/or financial analysis experience.
  • Knowledge of Data Management and Financial Management will be an added advantage.
  • Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Click here to learn more about UNICEF's compensation, benefits and wellbeing.


Click here to learn more about UNICEF's salary scale & structure.


For every Child, you demonstrate...

UNICEF’s Core Values of Care, Respect, Integrity, Trust and Accountability and Sustainability (CRITAS) underpin everything we do and how we do it. Get acquainted with Our Values Charter: UNICEF Values

UNICEF competencies required for this post are…

(1) Builds and maintains partnerships (2) Demonstrates self-awareness and ethical awareness (3) Drive to achieve results for impact (4) Innovates and embraces change (5) Manages ambiguity and complexity (6) Thinks and acts strategically (7) Works collaboratively with others (8) Nurtures, leads and manages people).

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

UNICEF is here to serve the world’s most disadvantaged children and our global workforce must reflect the diversity of those children. The UNICEF family is committed to include everyone, irrespective of their race/ethnicity, age, disability, gender identity, sexual orientation, religion, nationality, socio-economic background, or any other personal characteristic. We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements. UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF is committed to promote the protection and safeguarding of all children.


UNICEF’s active commitment towards diversity and inclusion is critical to deliver the best results for children. For this position, eligible and suitable candidate are encouraged to apply.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for IP positions. Appointments are also subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (Covid). Should you be selected for a position with UNICEF, you either must be inoculated as required or receive a medical exemption from the relevant department of the UN. Otherwise, the selection will be cancelled.

All selected candidates will undergo rigorous reference and background checks and will be expected to adhere to these standards and principles. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Added 1 month ago - Updated 17 days ago - Source: