Fund Raising Assistant (Retention), GS-5, Lima-Peru

Contract

This is a G-5 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be more than 2,272 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

UNICEF Peru

Job Title: Fundraising Assistant (Retention)

Level of Job: GS5 Position No. 120932 Supervisor Title / Level: Fundraising Officer (Retention)/NOA

Organizational Unit: Private Fundraising and Partnerships (PFP) Post Location: Lima, Peru

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential. Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone. And we never give up.

For every child, commitment

How can you make a difference?

Purpose for the job

The Fundraising Assistant (Retention), at the GS5 level in the Peru PFP area, will support increasing the revenues from new and existing individual pledge donors through implementing the Donor Journey looking for optimization and donor value maximization.

Under the close supervision of the NOA Fundraising Officer (Retention), the incumbent will coordinate the implementation and continuous update of the Donor Journey and will oversee the communication with the donors through the line and the circle. The post is responsible for developing and effectively implementing the donor care strategies, monitoring contacts with the donors to ensure compliance with KPIs, retention, average donation, effectiveness, payment rate, attrition rate, and contact rate (telemarketing, direct mail, and e-mail). Furthermore, this position will also be responsible for supporting the development of the value maximization strategy, ensuring the compliance of the additional income expected from the upgrade, extra-cash, and reactivation campaigns.

Key functions, accountabilities and related duties/tasks

1. Contribute to ensuring the compliance of the short line and circle activities, working closely with the database assistant, digital assistant, telemarketing assistant, marketing services officer, and suppliers.

2. Supports the monitoring and evaluation of inbound communications with donors. Supporting in preparing evaluation reports and analyzing the results achieved, developing a proposal for an action plan to improve the KPIs results.

3. Support in providing training, guidance, and supervision of the donor care team and maximization agencies: supervisor, fundraising, donor servicing, and administrative support.

4. Assists in campaign designing, implementing tests and pilots, monitoring processes and updating the communications with donors with basis on test's results.

5. Contribute to ensuring the excellent use of the brand, the truthfulness and the quality of the management carried out by each of the agencies.

6. Assist in developing a monitoring plan for each activity as inbound calls, e-mails, outbound campaigns, and communications delivery through different channels: WhatsApp, social media, SMS, and e-mail.

7. Support in the development of the value maximization campaigns: scripts generation, trainings, quality monitoring together with the call center supervisor.

QUALIFICATIONS

To qualify as an advocate for every child you will have:

1. Education

Completion of secondary education is required, preferably supplemented by technical and/or university levels in marketing, communication, industrial engineering, or any other discipline relevant to the job.

2. Work Experience

Five years of working experience in customer service/sales, as a supervisor or monitoring customer service teams and supplier management, or any relevant function.

Experience in NGOs is an asset.

3. Languages

Fluency in English and Spanish is required.

CORE VALUES AND COMPETENCIES

For every Child, you demonstrate UNICEF’s core values of:

Care, Respect, Integrity, Trust, Accountability and Sustainability

Get acquainted to our values https://uni.cf/UNICEFValues

The UNICEF Core Competencies required for this post are:

• Demonstrates Self Awareness and Ethical Awareness (1)
• Works Collaboratively with others (1)
• Builds and Maintains Partnerships (1)
• Innovates and Embraces Change (1)
• Thinks and Acts Strategically (1)
• Drive to achieve impactful results (1)
• Manages ambiguity and complexity (1)

During the recruitment process, we test candidates following the competency framework. Familiarize yourself with our competency framework and its different levels: competency framework here.

APPLICATIONS - HOW TO APPLY:

If your competencies match the requirements of the post, apply including cover letter to:

http://jobs.unicef.org/cw/en-us/job/552865

Deadline for receiving applications is 25 July 2022

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

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Qualified young women and young men are highly encouraged to apply.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of our organization.

We offer a wide range of benefits to our staff, including paid parental leave, breastfeeding breaks and reasonable accommodation for persons with disabilities. UNICEF strongly encourages the use of flexible working arrangements.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

UNICEF appointments are subject to medical clearance. Issuance of a visa by the host country of the duty station, which will be facilitated by UNICEF, is required for International Professional positions. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID). Government employees that are considered for employment with UNICEF are normally required to resign from their government before taking up an assignment with UNICEF. UNICEF reserves the right to withdraw an offer of appointment, without compensation, if a visa or medical clearance is not obtained, or necessary inoculation requirements are not met, within a reasonable period for any reason.