Full Time Internship: ICT Assistant (Open to Malawian Nationals Only)

Contract

This is a Internship contract. It usually requires 0 years of experience, depending on education. More about Internship contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Learning...

The fundamental mission of UNICEF is to promote the rights of every child, everywhere, in everything the organization does — in programmes, in advocacy and in operations. The equity strategy, emphasizing the most disadvantaged and excluded children and families, translates this commitment to children’s rights into action. For UNICEF, equity means that all children have an equal opportunity to survive, develop and reach their full potential, without discrimination, bias or favouritism. To the degree that any child has an unequal chance in life — in its social, political, economic, civic and cultural dimensions — her or his rights are violated. There is growing evidence that investing in the health, education and protection of a society’s most disadvantaged citizens — addressing inequity — not only will give all children the opportunity to fulfil their potential but also will lead to sustained growth and stability of countries. Therefore, the focus on equity is so vital. It accelerates progress towards realizing the human rights of all children, which is the universal mandate of UNICEF, as outlined by the Convention on the Rights of the Child, while also supporting the equitable development of nations.

However, despite decades of strong work in these sectoral areas, inequity remains. While progress is being made, something different is required to accelerate progress towards not just long term and sustainable development improvements. One method of driving significant impacts for the most vulnerable and excluded children who may still be left behind, is to ensure the programme effectiveness, operational effectiveness and efficiency through an innovative and effective use of Information Communication Technologies (ICT) in programme delivery and implementation.

The ICT Unit of UNICEF Malawi seeks to recruit a national ICT Assistant Intern who is interested and excited to enhance his/her educational experience through practical work assignments while being exposed to UNICEF’s mandate and operations as well as learning on child rights and equity issues. The internship programme is also expected to provide Malawi with the assistance of qualified students specialized in ICT field. The intern will perform general ICT support. He/she will be expected to be an active participant, collaborating and working with the ICT team to ensure correctness, timeliness and consistency of technical support. All these learning and performing elements should be consistent with the overall goal of meeting the needs and requirements for UNICEF programmes/operations while at the same time providing a development opportunity to the intern.

How can you make a difference?

General Support ICT / Office Support

The ICT Assistant Intern will be exposed to a full range of procedural activities in support of the ICT function to ensure effective communications with its customers and efficient provision of support to other ICT staff.

• Provide first-level support remotely or desk-to-desk, including receiving requests, processing and logging and escalate when required.
• Manage the lifecycle of ICT requests/incidents assigned to him/her.
• Provide support in conferencing with ICT and audiovisual equipment as and when requested.
• Maintain and update files (electronic and paper) and maintain internal databases.
• Maintain ICT inventory, storerooms, manuals and other documentation.
• Monitor physical operation of the infrastructure (LAN equipment, wireless equipment, video conferencing equipment), ISP Links to ensure its continued network services.

ICT Administration:

The ICT Assistant Intern will assist the provision of support pertaining to routine ICT activities requiring thorough understanding and application of the server, operating system, hardware and software documentation and functionality.

• Install/upgrade, configure (routine, standard) and maintain systems, tools and equipment.
• Assist in routine operation and monitoring of server systems.
• Provide second-level user support/troubleshooting.
• Extract data from databases to serve the needs and requests of users, diagnosing errors and correcting as necessary.
• Perform backups of servers following standard backup procedures.
• Assist in the generation of computer reports.
• Provide on-the-job orientation for users in the use of ICT systems.
• Perform additional duties as assigned by the supervisor

Personal project:

The ICT Assistant Intern will work on a specific ICT project during the period of his/her assignment and will be will receive and evaluation on accomplishment at the end.

To qualify as an advocate for every child you will have…

Enrolled in an undergraduate or graduate (Masters) degree programme or be a recent graduate (graduated within the past two years) in field of computer science, information systems, telecommunication or other relevant disciplines.

Applicants must have excellent academic performance demonstrated by recent university or institution records.

Technical skills and knowledge

• Knowledge in Local Area Network (LAN) and Wireless LAN
• Knowledge in setup of computing equipment and access to LAN and Wireless LAN infrastructure
• Practical knowledge of Microsoft tools (Excel, PowerPoint, Word, Ms Forms, etc.).
• Knowledge in light database application development with MS Access or web application development will be an Asset.
• Essential skills include excellent organization and time management skills, attention to detail, rigor and a strong sense of personal responsibility. Strong interpersonal and teamwork skills.
• Self-management skills - ability to look beyond the tasks assigned, take ownership of projects and make suggestions on how to improve the role. Handle and respect multiple deadlines while working independently with different agents on several projects.

Work Experience

Additional consideration will be given for any relevant ICT related experience.

Languages

Fluency in English and a local language is required – both verbal and written.

Other requirements

• Applicants must be at least 18 years old.
• Ability to communicate clearly.
• Strong analytical and good report writing and presentation skills.
• Able to demonstrate UNICEF core values of Care, Respect, Integrity, Trust, and Accountability as well as core competencies such as self-awareness and ethical awareness, working collaboratively with others, innovates and embraces change and drive to achieve impactful results.
• Applicants must have no relatives (e.g. father, mother, brother, sister) working in any UNICEF office and must have no other relatives in the line of authority which the intern will report to.

Please refer to the attached full Terms of Reference TOR Internship - ICT Assistant.pdf for more details on the internship and requirements.

HOW TO APPLY...

Interested candidates should provide the following:

1. Curriculum Vitae
2. Motivation letter
3. Proof of studies/Certified copies of qualifications
4. References details

For every Child, you demonstrate…

UNICEF's values of Care, Respect, Integrity, Trust, and Accountability (CRITA).

To view our competency framework, please visit here.

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will be expected to adhere to these standards and principles and will therefore undergo rigorous reference and background checks. Background checks will include the verification of academic credential(s) and employment history. Selected candidates may be required to provide additional information to conduct a background check.

Remarks:

Only shortlisted candidates will be contacted and advance to the next stage of the selection process.