Full-time Individual Contractor (11.5 months, home-based): Global Child Protection (CP) AoR Arabic Help Desk - Office of Emergency Programmes (EMOPS), Geneva, Switzerland

Contract

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UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, Protection

Purpose of the assignment

As part of the Global Child Protection Area of Responsibility’s (CP AoR) efforts to promote locally-led humanitarian responses and ensure greater accessibility to technical support in more working languages among coordination group members, the Global CP AoR employs three decentralized, regional Help Desks (i.e., Arabic, French, and Spanish Help Desks) in addition to the Global Help Desk. The Arabic Help Desk provides support to countries and coordination groups through the Middle East and North Africa.

The Global CP AoR Arabic Help Desk provides an on-demand field support service for inter-agency Child Protection Coordination Group Members (i.e., NNGO, INGO, Government, and UN members) through 1) rapid one-on-one, tailored remote support; 2) a Facebook Community of Practice (CoP) Page, where peers can share and discuss experiences and good practices in Arabic; 3) referrals and linkages with relevant regional or global experts and peers; 4) management of a Arabic Child Protection resource library, complementing other existing resource libraries in the region; and 5) any other activities that respond to emerging needs and trends (e.g., webinars with relevant partners in the region, supporting the global CPHA CoP, tool development, etc.).

The purpose if this consultancy is to provide tailored and timely child protection and coordination support to Arabic-speaking coordination groups and actors involved in child protection in humanitarian action.

Scope of Work

• Update and disseminate the Arabic Help Desk information sheet, animated videos, and presentations, outlining the purpose, functions, contact details, and other relevant information about the Help Desk.
• Conduct Help Desk and Global CP AoR orientation sessions with Child Protection actors within the region.
• Facilitate a child protection community of practice in Arabic in collaboration with relevant stakeholders.
• Provide individual technical support for child protection coordination teams and group members in collaboration with the Global Help Desk and CP AoR Rapid Response Team Regional Focal Points.
• Make linkages with coordination group members in other countries or technical experts, such as Alliance Working Group (WG) and Task Force (TF) leads, depending on the request and follow up on referrals.
• Maintain a log of incoming requests and conduct analysis of inquiry trends, field needs, and resource gaps to be reviewed and discussed with the Help Desk team regularly.
• Through regular analysis and reflection, identify capacity and resource needs and gaps and respond in a timely manner through the 1) development of webinars, 2) facilitation of online and face-to-face trainings, 3) creation of interim tools and guidance, and 4) translation of documents to support the CP Actors in the region.
• If insufficient tools or guidance currently exists to respond to a particular request, assist with the development of interim guidance and refer to relevant CP AoR team members and/or the relevant Alliance WG/TF.
• Highlight key analytical trends and other Help Desk achievements and contributions in the Help Desk online dashboard on at least a quarterly basis, more often as needed.
• Create trending topic posts and documents for frequently asked questions to be included on the CP AoR Help Desk webpage.
• Maintain a contact list of active child protection coordinators, co-coordinators, information managers, and coordination structures within each country covered by the Arabic Help Desk.
• Organize and maintain an Arabic resource repository of field-level examples and tools collected.
• Translate relevant documents as needed.
• Participate in global or regional Help Desk meetings and/or trainings.
• Coordinate with the Global CP AoR and other decentralized Help Desks on the Annual Survey to support on question design, dissemination, and analysis.
• If funding is available, deploy to an emergency setting to support a coordination group in the region.
• Any other tasks as required.

Work Assignment Overview

Tasks / Milestone******Deliverables / Outputs******Timeline / DeadlineHelp Desk requests responded to within 24 hoursAll HD requests responded to appropriately within the agreed upon timeframe, with the Arabic Help Desk tracking sheet updated monthly (approximately 25 individual requests or greater per month); HD dashboard narrative updates completed quarterly; Conduct regular analysis of trends and gaps in collaboration with the other Help Desks and RRTs to inform tool development and learning topicsBy 15 June 2013Contribution to country-, regional-, and global level productsProducts contributed to or developed, including translations and toolsContributions to country-, regional-, and global-learning and development opportunitiesCommunity(ies) of Practice managed and contributed to; learning opportunities, such as webinars, trainings, retreats or annual meetings, or e-learning, organized, co-facilitated, and/or contributed toEstimated Duration of the Contract

11.5 months (1 July 2022 - 15 June 2023)

Individual Contractor’s Work Place and Official Travel

The assignment will be home-based with travel if required to attend global meetings and the contractor will be required to work during the UNICEF Geneva working hours. In the event of travel to attend global meetings, the contract holder will be responsible for travel arrangements and must ensure they are made in line with UNICEF policy on entitlements for consultant travel. UNICEF shall cover the travel costs, including costs for accommodation, meals and incidentals in accordance with the daily subsistence allowance (DSA) rates promulgated by the International Civil Service Commission (ICSC). The payment of travel costs shall be limited to economy class air travel, regardless of the length of travel.

Estimated Cost of the Consultancy and Payment Schedule

Payment will be made on submission of a monthly invoice, satisfactory & timely completion of the above-mentioned deliverables, as well as monthly consultancy progress reports. Please indicate an all inclusive fixed monthly fee in USD to undertake this assignment. Applications without a financial proposal will not be considered.

To qualify as an advocate for every child you will have…

Experience

• Bachelor's degree in social sciences or in areas related to Child Protection;
• At least 5 years of experience in Child Protection in Emergencies (CPiE) programming or CPiE coordination or related fields;
• Experience directly implementing child protection programming, including child protection case management, violence prevention and risk mitigation, etc. in the Middle East and Arabic desired;
• Excellent interpersonal and networking skills;
• Fluency in English and Arabic (written and spoken);
• Ability to translate technical child protection documents;
• Proven ability to work independently and deliver results;
• Excellent communication and organizational skills;
• Experience developing reports and analysis, with careful attention to detail;
• Research skills; resourcefulness;
• Ability to work under pressure;
• Excellent understanding of the transformative agenda and humanitarian architecture at global and country levels;
• Experience designing and delivering child protection-and/or CP Coordination-related training and other learning sessions, particularly in humanitarian contexts, for inter-agency groups;
• Familiarity with the country level child protection coordination groups is desired.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust, and Accountability (CRITA), and core competencies in Communication, Working with People and Drive for Results.

View our competency framework at http://www.unicef.org/about/employ/files/UNICEF_Competencies.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference and background checks, and will be expected to adhere to these standards and principles.

Remarks:

Candidates from or based in countries supported by the Arabic Help Desk, i.e. in the Middle East and North Africa, are particularly encouraged to apply.

Please include a full CV and Financial Proposal in your application. Additionally, indicate your availability and monthly rate (in US$) to undertake the terms of reference above. Applications submitted without a monthly rate will not be considered. Only shortlisted candidates will be contacted and advance to the next stage of the selection process.

Individuals engaged under a consultancy or individual contract will not be considered “staff members” under the Staff Regulations and Rules of the United Nations and UNICEF’s policies and procedures, and will not be entitled to benefits provided therein (such as leave entitlements and medical insurance coverage). Their conditions of service will be governed by their contract and the General Conditions of Contracts for the Services of Consultants and Individual Contractors. Consultants and individual contractors are responsible for determining their tax liabilities and for the payment of any taxes and/or duties, in accordance with local or other applicable laws.