Fulfillment Specialist (Reliever)

Overview

Join us to support donor and sponsor acquisitions through excellent customer service.

You have:

• Bachelor's degree in marketing, Business Administration, Public Relations or other related course with equivalent substantial experience in relationship marketing and/or key accounts management.
• At least 2 years of experience in contact center customer service.
• Knowledge and skill in online marketing and communications.
• Good communication skills (verbal and written).
• Good interpersonal and problem solving skills.

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 33,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Key Responsibilities:

The Fulfillment Specialist (Reliever) successfully secures donor and new sponsor acquisitions by delivering superior customer service and support through various communication channels such as phone, SMS, email, social media, web chats, and messaging apps. S/he delight donors and sponsors by providing a smooth and wonderful start to their sponsorship journey.

This is fixed-term engagement for five (5) months based in Quezon City.

Major Responsibilities:

• Actively follow-up potential sponsors and donors thru calls, SMS, and email to gather sponsor information and educate them about WV child sponsorship.
• Promptly and clearly respond to prospect sponsor’s and donor’s concerns, inquiries, and/or requests including acknowledgement of donations following the approved business process.
• Coordination with other teams: (1) Finance to monitor and track payments & (2) Donor Care team to endorse list of new sponsors for welcome call.
• Process completed sign-ups including sending of welcome kits to newly acquired sponsors and encoding of generated data of child sponsorship.
• Generate list of donor transactions, sort and assign to teams.
• Provide report to the Online Marketing Officer for daily income during emergency appeals.
• Proactively think of ways to improve business processes and strategies that will lead to enhanced donor service and positive impact in customer’s experience.

Qualifications:

• Bachelor's degree in marketing, Business Administration, Public Relations or other related course with equivalent substantial experience in relationship marketing and/or key accounts management.
• At least 2 years of experience in contact center customer service.
• Knowledge and skill in online marketing and communications. Experience in digital and/or e-commerce customer service.
• Good communication skills (verbal and written).
• Good interpersonal and problem solving skills.

Applicant Types Accepted:

Local Applicants Only

Apply now

Potential interview questions

Added 3 months ago - Updated 2 months ago - Source: wvi.org