Front Desk & Operations Intern

- Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff - Assess documentation of visitors to determine eligibility of services - Schedule appointments for all programs depending on eligibility of client - Answer and direct incoming phone calls - Assist with management, distribution and tracking of donations - Assist staff with operational, clerical and administrative duties - Display sensitivity to cultural and personality differences of refugee clients. Respect their beliefs and values. - Adhere to IRC policies, particularly those related to confidentiality and client privacy. - Communicate effectively in person and by telephone. - Other related duties as assigned.

LEARNING OBJECTIVES:

- Understand scope of IRC services and programs available for a variety of immigrant and refugee groups in New York City. - Improve communication and customer service skills in a linguistically and culturally diverse environment. - Learn about refugee resettlement issues and processes.

Qualifications REQUIREMENTS:

- Previous administrative experience preferred - Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook) - Cultural sensitivity and detail oriented with the proven ability to meet deadlines - Ability to effectively communicate and work as a team member in a cross-cultural environment; - Ability to communicate clearly and effectively in English; additional fluency in Arabic, Dari, Pashto, French, Spanish or Kiswahili preferred. - Willing to learn about IRC history, philosophy, global work, and local efforts. - Willing to adhere to IRC volunteer and workplace policies.

This position reports to the Operations Manager.

IRC leading the way From Harm To Home.

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Added 8 months ago - Updated 1 hour ago - Source: rescue.org