Front Desk Intern - FALL 2023

Language: Spanish Speaker Preferred*

Shift 1: Full Days 9am-5pm, Mon and Wed

Shift 2: Full Days 9am-5pm, Tues and Thursday

The Client Intake Intern will provide coverage for the reception desk, greet and direct client walk-ins, and schedule client appointments with appropriate staff. He/she will answer the IRC in New York’s main telephone line, direct incoming calls as appropriate and assess documentation of clients to determine program eligibility. The Client Intake Intern will provide additional clerical assistance and support to IRC staff in the New York regional office.

RESPONSIBILITIES:

•Coordinate with IRC’s Resettlement, Child Protection, Immigration, Health and Wellness, Education and Learning, Economic Empowerment, and Development & Communications Departments •Perform reception duties such as greeting visitors to the office and connecting them to appropriate staff •Assess documentation of visitors to determine eligibility of services •Schedule appointments for all programs depending on eligibility of client •Answer and direct incoming phone calls •Assist staff with clerical and administrative duties •Display sensitivity to cultural and personality differences of refugee clients. •Respect their beliefs and values. •Adhere to IRC policies, particularly those related to confidentiality and client privacy •Communicate effectively in person and by telephone • Other related duties as assigned

LEARNING OBJECTIVES:

1. Understand scope of IRC services and programs available for a variety of immigrant and refugee groups in New York City 2. Improve communication and customer service skills in a linguistically and culturally diverse environment 3. Learn about refugee resettlement issues and processes

Qualifications Qualifications: