Front Desk Assistant

The Front Desk Assistant, at the Dallas office, provides general office support with a variety of clerical activities and related tasks. They serve as the site’s primary Receptionist; greeting, welcoming, and directing visitors and clients appropriately; notifying IRC’s personnel of visitor/client arrivals; maintaining the lobby and front desk; and coordinating telecommunications and check-in systems. This is currently a 25 hour per week position with potential to go to full time hours if funding is permanently secured.

Major Responsibilities:

- Welcome staff, clients and guests by greeting them, in person or on the telephone, with a warm and friendly demeanor; - Treat all staff, clients and guests with respect, professionalism, kindness and dignity; - Maintain up-to-date information on front desk processes and procedures as well as lobby bulletin boards with up-to-date information/flyers, and a safe and clean reception area; - Answer or refer inquiries from clients and guests to the appropriate staff; - Make appointments and conduct and follow-up calls. Manage voicemail system and send messages to appropriate staff; - Check IRC clients in for their appointments and provide other programmatic support, such as receiving documents from clients and directing them to appropriate staff. - Provide referrals and information on IRC programs and services. Refer non-IRC clients to appropriate internal and external resources; - Ensure staff, clients and guests are checking-in when they arrive to the IRC. - Train, supervise and schedule volunteers to help support the front desk; - Participate in all program meetings, staff development activities, and fully engage as a member of the team; - Follow all policies, procedures and protocols of the agency; - Other related duties as assigned.

Qualifications

- High school diploma required; higher education preferred; - Minimum 1+ years relevant work experience in administration, reception, or other experience in providing professional customer service; - Consistent professional dress and manner; - Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required; - Ability to work independently, be a self-starter and maintain responsibility for multiple tasks; - Ability to be flexible, prioritize well, and be detail oriented; - Ability to be resourceful and proactive in dealing with issues that may arise; - Ability to speak in a clear and friendly manner over the phone; - Ability to greet clients and visitors in a friendly and welcoming manner when face-to-face; - Excellent organization, customer service and time management skills; - Strong English written and verbal communication skills; - Strong computer skills including keyboard and data entry; Microsoft Office and Box for document sharing and storage. - Proficiency in an additional language relevant to current refugee populations preferred (particularly Swahili, Kinyarwanda, Spanish, Arabic, Dari, or Farsi).

Working Environment:

- Professional, fast-paced office environment; - Must be able to use a computer for long periods of time;

- Position hours are Monday-Friday, 9 a.m.to 2 p.m.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirement.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

Qualifications Update