Front Desk Admin Assistant

Manage front desk operations and support admin tasks in Abuja office.

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Street Child

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Abuja (Nigeria)

Finance & Economy

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Overview

Manage front desk operations and support admin tasks in Abuja office.

You have:

Minimum of BSc/BA in Administration, Business Management, or a related field.
Completed Youth Service.
At least 1 year of relevant experience in front desk management or office administration.
Prior experience in an INGO setting is an added advantage.

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Details

Description

Job Title: Front Desk Admin Assistant Reports To: Senior Operations Officer Duty Station: Abuja (FCT), Nigeria Contract Term: 24-month fixed term contract, full-time Working Hours: Monday to Thursday 8:30am - 5:15pm, Friday 8:30am - 1:30pm

Background:

Street Child is a UK charity working to protect vulnerable children and improve access to education in some of the poorest communities in the world. Since November 2016, Street Child has been actively involved in humanitarian response efforts in Nigeria, as well as being a partner of the Education in Emergencies Working Group.

Street Child works in the fields of education, child protection, and livelihoods, delivering sustainable solutions and creating maximum impact. Our work includes counselling, family mediation, business support, school building, teacher training, and child protection. We operate through local partnerships and emphasize sustainable development through community participation.

About the Job

The Front Desk and Admin Assistant will be responsible for handling front desk operations and supporting administrative tasks to ensure the smooth functioning of the Abuja office. The role requires excellent communication, organizational skills, and a proactive approach to problem-solving.

Key Responsibilities

Front Desk Management:

Greet and assist visitors, ensuring a welcoming and professional environment.
Handle incoming and outgoing correspondence, including letters, emails, and phone calls.
Maintain a record of visitors and appointments.

Administrative Support:

Manage office supplies and stationery, ensuring timely replenishment.
Support the preparation of meetings, including setting up venues and ensuring required materials are available.
Assist in maintaining and organizing physical and digital office records.

Premises Management:

Ensure the reception area is clean and organized at all times.
Report maintenance issues promptly to the Operations Manager.

Staff Coordination:

Provide logistical support for travel arrangements, including booking transport and accommodation for staff.
Assist HR in distributing communication and notices to staff members.
Inter-phase with other operations colleagues in delivering a robust operational support

Procurement Support:

Assist with documentation and tracking of procurement processes, as needed.
Maintain records of purchase requisitions and invoices.

Other Tasks:

Support events and workshops organized by the Abuja office.
Perform any other duties assigned by the supervisor to ensure office efficiency.

Requirements

Minimum of BSc/ BA in Administration, Business Management, or a related field.
Completed Youth Service.
At least 1 year of relevant experience in front desk management or office administration.
Prior experience in an INGO setting is an added advantage.

Core values

Commitment to Street Child’s mission, vision, and values.
We value high integrity, honesty, confidentiality and willingness to work in a flexible, dynamic, and challenging environment.
Acceptance of diversity and inclusion as core principles.

Required Skills

Excellent Communication Skills: Fluent in English; strong verbal and written communication abilities.
Organizational Skills: Ability to manage multiple tasks and priorities efficiently.
Proficiency in Microsoft Office Suite: Including Word, Excel, and PowerPoint.
Customer Service Skills: Friendly and professional demeanour when interacting with visitors and staff.
Team Player: Ability to work collaboratively within a team environment

To Apply

Please submit your CV and a cover letter outlining your suitability for the role. Applications will be reviewed on a rolling basis, and early application is encouraged

Disclaimer

Street Child welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief or age. Street Child Nigeria does not charge any fees for recruitment and does not use any employment mediator. Any attempt at canvassing at any stage of the recruitment process will lead to direct disqualification and blacklisting.

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Potential interview questions

Describe a time when you had to manage multiple tasks at the front desk.	This question assesses your organizational and multitasking skills in a busy environment.	Provide a specific example highlighting your approach and the outcome.
How do you handle difficult visitors or calls?	This question evaluates your customer service and conflict resolution skills.	Pro members can see the explanation.
What steps do you take to prioritize your tasks?	Pro members can see the explanation.	Pro members can see the explanation.
Can you give an example of a successful event or meeting you organized?	Pro members can see the explanation.	Pro members can see the explanation.
In what ways do you ensure confidentiality in your role?	Pro members can see the explanation.	Pro members can see the explanation.