for IT Assistant (Operations), GS-6, Global Shared Services Centre, Budapest, Hungary

Contract

This is a G-6 contract. This kind of contract is known as General Service and related categories. It is normally only for nationals. It usually requires 6 years of experience, depending on education. More about G-6 contracts.

UNICEF works in some of the world’s toughest places, to reach the world’s most disadvantaged children. To save their lives. To defend their rights. To help them fulfill their potential.

Across 190 countries and territories, we work for every child, everywhere, every day, to build a better world for everyone.

And we never give up.

For every child, results.

UNICEF's Global Shared Services Centre (GSSC) in Budapest, Hungary provides services to UNICEF offices globally in the areas of Finance, Human Resources, Payroll and Information Technology.

GSSC has won the 2019 Business Services Firm of the Year in Hungary, one of 26 regional awards announced at the Central and Eastern European Business Services Summit & Awards held in Warsaw, Poland.

How can you make a difference?

The role of the IT Associate is to support the smooth onboarding process of UNICEF GSSC staff and prepare workstations with hardware equipment, including laptops, docking stations, cables and accessories. The IT Associate will work closely with local IT team to ensure new laptops are configured before assigning to staff.

The position will be responsible to provide support in managing IT storage, handling of IT assets and hardware equipment, ensure proper tagging and registration of asset items throughout the life cycle of IT assets in accordance to UNICEF standards, policies and procedures.

The present announcement is for a temporary appointment of 364 days with a possibility of extension.

Anticipated start date: 1 September 2022

This will involve:

1. Maintain IT assets in a ready and functional state prior to staff onboarding

• Coordinate with local IT team to ensure that laptops are properly configured, patched and updated prior to onboarding of new staff
• Monitor and report any shortages that can affect IT asset readiness

2. Collaborate with Onboarding focal person to prepare and execute onboarding of new GSSC staff

• Collaborate with focal person to prepare for onboarding of GSSC newcomers
• Act as a focal point for IT related activities for onboarding of new staff
• Ensure to report any shortcomings of issues to onboarding focal person which can affect onboarding
• Work closely with other colleagues in Operations team in re-organizing the layout and seating arrangement and maintain a technical record of workstations

3. Install IT hardware and accessories on workstations

• Prepare workstations with necessary hardware IT equipment and cables
• Install docking stations and laptops taking into consideration security and seating requirements
• Assist newcomers with switching on their laptops and other equipment and login for the first time and support staff member to escalate any technical issues to customer care
• Replace equipment if required, decommission of old equipment before disposals
• Collaborate with local IT team in BIS section and escalate any technical issues

4. Maintain IT equipment inventory and storage along with systematic tracking of it.

• Perform any duties related to the IT asset management
• Receive and tag new equipment, ensure all equipment is properly recorded and registered before releasing to users
• Receive IT assets and equipment from departing staff and ensure proper recording in the IT asset record.
• Maintain IT equipment inventory and storage with real time recording of any changes in the system.
• Collaborate with Asset focal person in maintaining the GSSC asset register and VISION asset database.

5. Support in conferencing with ICT and audiovisual equipment as and when requested.

• Support Admin Associate (events) in setting-up basic IT and audio visual equipment in the conference rooms during hosting of global events.
• Ensure that all equipment are well prepared before the beginning of the event.

To qualify as an advocate for every child you will have…

• Completion of secondary education is required,
• University level courses in computer science, information systems, engineering, telecommunications, or equivalent qualifications is an asset. A completed university degree from an accredited institution will be counted toward the minimum work experience requirements.
• Minimum of six (6) years relevant work experience in IT or hardware support is required.
• Advanced knowledge of Microsoft Suite of Products (MS Word, MS Excel & MS PowerPoint, Outlook) is required
• Experience in installing, operating and maintaining IT equipment is required
• Fluency in English (verbal and written) is required.
• Work experience with a development organization with multi-cultural and diverse environment is an asset.
• Work experience in dealing with Customer Support and Services is an asset.
• Knowledge of UN/UNICEF'S rules, regulations and procedures is an asset
• ITIL Foundation Certificate is desirable
• General knowledge/understanding of handling and safeguarding IT equipment
• Knowledge of an additional UN Language (Arabic, Chinese, French, Russian, Spanish) is a strong asset.
• Knowledge of the local language of the duty station is an asset

As an advocate for every child, you will receive…

• Competitive salary which is tax-exempted in Hungary
• Net salary range of HUF 570,520 – 648,900 depending experience (medical insurance and pension premiums will be deducted from net salary). Access here the UN Salary Scale for Hungary, and here a salary calculator for simulation.
• Holidays and leave, including 1.5 days of annual leave accrual per month
• Parental leave
• Dependency allowance
• United Nations sponsored medical insurance plan, pension plan and optional life insurance plan
• Access to professional development and learning programs, online learning and learning path
• Access to staff well-being and career development support

Remarks:

• Contract is for 364 days with possibility of extension
• The hiring manager may apply other criteria beyond the minimum requirements
• Applicants must be nationals of EU countries or in possession of a valid work permit. Please attach a copy of your work permit to your application submission
• General Service (GS) staff are locally recruited staff and therefore candidates are personally responsible for any travel and accommodation arrangements. UNICEF does not facilitate Ministry of Foreign Affairs (MFA) accreditation for locally recruited staff
• Only shortlisted candidates will be contacted and advanced to the next steps

Internal applicants from GSSC are required to complete the courses of Learning Paths that are identified as essential when applying to the level of this post. Please visit the L&D Portal Learning and Development (sharepoint.com) for more information.

For every Child, you demonstrate…

UNICEF’s core values of Care, Respect, Integrity, Trust and Accountability.

View our competency framework at:

https://www.unicef.org/careers/media/1041/file/UNICEF%27s_Competency_Framework.pdf

UNICEF is committed to diversity and inclusion within its workforce, and encourages all candidates, irrespective of gender, nationality, religious and ethnic backgrounds, including persons living with disabilities, to apply to become a part of the organization.

UNICEF has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and UNICEF, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. UNICEF also adheres to strict child safeguarding principles. All selected candidates will, therefore, undergo rigorous reference checks, and will be expected to adhere to these standards and principles.

UNICEF appointments are subject to medical clearance. Appointments may also be subject to inoculation (vaccination) requirements, including against SARS-CoV-2 (COVID).