Financial Analyst
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Contract
This is a NO-B contract. This kind of contract is known as National Professional Officers. It is normally only for nationals. It's a staff contract. It usually requires 2 years of experience, depending on education.
Salary
The salary for this job should be more than 2,385 USD.
Salary for a NO-B contract in Kuala Lumpur
The salary of a NO-B depends on the duty station. The minimum salary there is 10,572 MYR (~2,385 USD) Please note that depending on the location, a higher post adjustment might still result in a lower purchasing power.Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.
More about NO-B contracts.OBJECTIVES OF THE PROGRAMME
The department of Information Management and Technology has an operational and strategic role. On the one hand, the department provides relevant, quality, reliable, and cost effective IT services in order for the Organization to achieve its health mandate. On the other hand, it aims to be a strategic enabler for WHO by creating partnerships with business units (administrative and health technical), capturing business needs, establishing and managing projects to address these requirements. The work of the department is categorized under the WHO's programme of Business Operations services and enabling functions (Pilar 4) with specific focus on Effective management and administration established across the organization (4.3.3). The OUS (Operations & Users Support) team provides user and system support with staff based in Kuala Lumpur. The team is composed of 4 sub-teams: Global Service Desk, Application Development, Corporate Systems Support and Infrastructure and Shared Services. These teams empower and assist WHO staff globally to perform their functions effectively and efficiently. They also provide application development and support for technical and administrative units. Finally they monitor the infrastructure to ensure the systems are always available and initiate remedial actions in case of service failures.
DESCRIPTION OF DUTIES
Under the supervision of the Programme Officer, the incumbent will lead a team of billing and service management assistants and will be responsible for running the billing of Chief Technology Officer (CTO) charges and payments of IMT service providers in a consistent, efficient, and timely manner. S/He is expected to interact frequently and effectively with service providers, cost centres (Health Technical Units, Regions, Countries, etc.) and communicate updates on cost charges, collection, and payment of services. The incumbent is expected to effectively manage team operations by being innovative, establishing new or constantly improving existing processes, developing cost tracking systems and implementing its usage across the team, actively tracking and monitoring team's efficiency and outputs, working with IMT Service Owners and/or suppliers to address expectations and anticipate needs, and providing the Programme Officer with regular and timely updates on trends, issues, and potential concerns. The incumbent will also be expected to implement agreed cost models for CTO services, perform analysis on the department's financial operations, draw conclusions from them, perform forecasts and recommend further actions.
- Lead a team of Billing and Service Management Assistants to ensure team alignment and efficient delivery of expected outcomes in the areas of billing, procurement, cost recovery, and payments.
- Accountable for the accuracy, completeness, and promptness of outputs produced by the team.
- Anticipate workload and perform workload distribution as new ICT services are put in place.
- Work closely with IMT Service Owners to ensure that billing requirements are identified and payment expectations are understood for new and existing projects, services, and suppliers.
- Perform relationship management with cost centres (e.g. health technical units, regions, countries, sites, etc), suppliers, and IMT Service Managers.
- As certain their requirements and propose actions to address them.
- Work closely with WHO teams (e.g. Accounts Payable, Finance, Procurement and Logistics, etc.) and ensure that IMT transactions are processed accordingly.
- Follow up with suppliers to resolve problems in SLAs or invoices.
- Perform initial estimates, on-going forecasts, and regular cost updates for all ICT services that are charged back to cost centres.
- Monitor the costs of baseline CTO services.
- Prepare and submit regular reports to supervisor that will include, but not limited to, actual performance, trends, conclusions, and suggested actions.
- Responsible for implementing new or improving existing processes to avoid unnecessary delays, errors, and customer complaints.
- Review chargeback strategies and ensure that the team implements them accordingly.
- Responsible for keeping any repository, web portals, or document management systems (shared drives, SharePoint, GSM records management) structured andup-to-date with background information, actual transaction sent, supporting documents, agreements and contracts.
- Responsible for ensuring that invoices are validated, collection of charges is prompt, invoices are paid within the agreed payment cycles as stated in contracts, and cost centres are informed of their actual financial standing.
- Establish and actively manage monitoring and tracking systems of suppliers, open and un-invoiced POs, invoices, collection, and payment.
- Ensure that financial commitments are effected within the appropriate biennium.
- Establish, actively manage, and communicate a calendar of financial activities and commitments to ensure cost centre awareness and manage expectations of service managers.
- Ensure adherence of the whole team to internal processes for handling customer or supplier tickets or service requests.
- Ensure all assigned tickets (and emails) are responded to and resolved within the agreed Service Level Agreements.
- Participate in financial closure and audit related exercise.
- Prepare the necessary data and documentation needed and perform all required activities to facilitate closing of the financial books and completion of other assessments.
- When required, perform Billing and Service Management Assistant functions in the areas of procurement request and tracking, invoicevalidation and payments, billing and cost recovery.
- Perform other duties as assigned by supervisor.
REQUIRED QUALIFICATIONS
Education
Essential:
- First-level university degree in Accounting, Finance, Business Management, Engineering or related discipline to any of these. Desirable:
- Knowledge of IPSAS is an advantage.
- Training in ITIL service management framework.
Experience
Essential:
- Experience in supervising a team of individuals.
- At least 2 years experience in cost recovery or cost back charging across multiple currencies, journalizations, account/bank reconciliation.
- Experience in customer relationship.
- Experience in financial support and operational experience with the WHO or any UN agency. Desirable:
- Experience in performing audit-related activities.
- Experience in using ERP systems; for example, Oracle e Business suite.
- Experience in bookkeeping.
- Knowledge of WHO's (or other UN agencies) financial and procurement systems, policies, guidelines, and procedures would be an advantage.
Skills
- Ability to lead and motivate staff in an environment where there is constant pressure to deliver quickly and accurately.
- Ability to familiarize self and follow a defined set of processes for the effective handling of day-to-day transactions including WHO procurement and financial policies and guidelines.
- Promote and implement them accordingly to avoid loss, fraud, and further audit enquiry.
- Ability to identify issues and risks and escalate these to supervisor in a timely and effective manner.
- Careful attention to detail and to check own work for accuracy, coupled with the ability to continuously monitor and track progress of procurement, invoices, collection, and payments.
- Ability to deliver within the agreed timelines with utmost quality.
- Ability to write clear and concise documentation (e.g. memos) that will be sent for approvals.
- Ability to effectively collaborate with teams in an international, multi-cultural, multi-disciplinary environment; separated by geographical locations and working under different time-zones.
- Proactive, flexible, resourceful and able to work independently with limited supervision.
- Good interpersonal skills with the ability to think and act quickly, sometimes under pressure and yet remain effective.
- Excellent communication (both oral and written), analytical, and problem solving skills.
- Demonstrated ability to manage day-to-day operations and handle customer enquiries.
WHO Competencies
- Teamwork
- Respecting and promoting individual and cultural differences
- Communication
- Creating an empowering and motivating environment
- Producing results
Use of Language Skills
Essential:
- Expert knowledge of English. Desirable:
- Beginners knowledge of French.
REMUNERATION
Remuneration comprises an annual base salary starting at MYR 122,690 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.
ADDITIONAL INFORMATION
This vacancy notice may be used to fill other similar positions at the same grade level including those of a temporary nature.
Only candidates under serious consideration will be contacted.
A written test may be used as a form of screening.
In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position. WHO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU)/United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and will require individual review.
Any appointment/extension of appointment is subject to WHO Staff Regulations, Staff Rules and Manual.
For information on WHO's operations please visit: http://www.who.int.
WHO is committed to workforce diversity.
WHO prides itself on a workforce that adheres to the highest ethical and professional standards and that is committed to put the WHO Values Charter into practice.
WHO has zero tolerance towards sexual exploitation and abuse (SEA), sexual harassment and other types of abusive conduct (i.e., discrimination, abuse of authority and harassment). All members of the WHO workforce have a role to play in promoting a safe and respectful workplace and should report to WHO any actual or suspected cases of SEA, sexual harassment and other types of abusive conduct. To ensure that individuals with a substantiated history of SEA, sexual harassment or other types of abusive conduct are not hired by the Organization, WHO will conduct a background verification of final candidates.
WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.
This is a National Professional Officer position. Therefore, only applications from nationals of the country where the duty station is located will be accepted. Applicants who are not nationals of this country will not be considered.
Added 2 years ago
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Updated 2 years ago
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Source:
who.int
