Field Monitoring Assistant (Retail) SC4 - Qobayat

Programme & Policy

Overview

Support Retail Operations at the field office level

You have:

• Completion of secondary school education. University Degree in economics, business management, supply chain, or other related fields is a plus.
• At least Four (4) years of progressively responsible experience with at least one(1) year experience in the fields of business development, humanitarian assistance, retail business, nutrition, livelihoods, agriculture, refugee operation or other related fields.
• Fluency in both oral and written communication in one of the UN languages (Arabic or English). Fluency in French is an advantage.

WFP Lebanon encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism. Selection of staff is made on a competitive basis. WFP does not charge a fee or request bank details at any stage of recruitment process. We are committed to diversity and inclusion within our workforce, and encourage all qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

Job Title: Field Monitoring Assistant (Retail)

Type of Contract and Grade : Service Contract SC4

Duration: 12 months (renewable based on business need and performance)

Duty Station: Qoubayat Field Office

Date of Publication: 05 July 2023

Deadline of Application: 19 July 2023

Terms and Conditions:

• This vacancy announcement is open for qualified Lebanese nationals (only).
• WFP offers a competitive benefits package including salary, various types of leaves including maternity and paternity, medical and life insurances, provision of breastfeeding rooms for new parents, and various wellness platforms.
• WFP Lebanon offer flexible workplace arrangements upon prior approval.
• Our premises are accessible, and we are committed to accommodate to any required reasonable accessible needs to remove barriers in the workplace.
• Only shortlisted applicants will be contacted.

Organizational Context: The post is based in WFP Qoubayat Field-Office and the incumbent will be under the direct supervision of the Retail Associate and the overall supervision of the Head of Field Office.

Job Purpose: To provide support for Retail Operations at the field office level, visiting WFP contracting shops, ensuring they meet WFP standards, and supporting the CO with implementation of the food e-card programme.

Key Responsibilities:

Within delegated authority and under the direct supervision of the Retail Associate and the overall supervision of the Head of Field Office, the Retail Monitoring Assistant will be responsible for the following duties:

Support in the implementation of Supply Chain Cash Based Transfers (CBT) activities following the WFP CBT Business Process Model (BPM)

• Act as an observer for shop assessments to support the procurement of new contracted shops
• Assist in conducting onboarding sessions for newly contracted retailers
  • Support in all follow up activities relating to retail contracting including but not limited to: following up on contract signatures, bank account openings, registration of shops, software installation, POS delivery, activation of shops, induction of shops on all WFP terms & conditions, etc.
• Support in the implementation of market assessments and/or market development activities as requested by the country office (CO)

Support ongoing contract management of WFP contracted retailers:

• Conduct regular field visits to WFP contracted retailers including:
  • Follow-up visits to shops based on observations from the monitoring and evaluation (M&E) team
  • Shops that require ongoing monitoring as a result of an Action plan (ex. Data submission, quality issues, etc.) because of contractual performance gaps
  • Ad-hoc visits to WFP contracted retailers upon request from the CO to follow up on a specific issue as needed
  • Proactive visits and spot checks to ensure operational compliance
• Assist in the implementation of action plans for WFP contracted retailers where performance gaps are present to ensure that WFP contracted retailers are meeting WFP standards
  • Ensure timely follow up on action plans, visiting stores
• Ensure all visits and follow up is documented in the M&E system
• Contribute to answering retailers’ inquiries and escalate issues to the supervisor as needed

Support in the implementation of Market Analysis, Market Development, and/or Retail Improvement initiatives:

• Perform capacity building initiatives in shops to improve retail standards of WFP contracted shops (pricing, availability, hygiene, safety, data sending, stock processing, mandatory range numerical distribution, etc. to increase compliance of shops with contracted)
• Conduct weekly or bi-weekly calls to retailers to gather market insights for ongoing retail/market updates and share with supervisor as needed
• Communicate the price mandatory range to retailers to improve prices for WFP beneficiaries
• Follow up with retailers on data submission of POS data
• Support in drafting monthly retail reports

Other

• Support the follow up on related claims from the Social Protection Unit as assigned to them by their supervisor
• Support in ad-hoc requests from the CO relating to the implementation of new retail initiatives
• Perform other duties as required

Standard Minimum Qualifications: Education: Completion of secondary school education. University Degree in economics, business management, supply chain, or other related fields is a plus. Experience: At least Four (4) years of progressively responsible experience with at least one(1) year experience in the fields of business development, humanitarian assistance, retail business, nutrition, livelihoods, agriculture, refugee operation or other related fields. Language: Fluency in both oral and written communication in one of the UN languages ( Arabic or English). Fluency in French is an advantage.

Desired Experiences for entry into the role:

• Knowledge of retail sector, shop management, and retail standards
• Proficient computer knowledge and usage of MS software package, internet search and mapping
• Advanced knowledge in MS Excel
• Data cleaning and basic presentation
• Effective communication skills for diverse audience of different ethnic groups and economic levels, and interagency partners
• Intermediate level data analysis
• Work experience with NGO or UN is a plus

People with disability who require additional support and/or any reasonable accommodation to apply for this position or at any stage of the recruitment process, please contact [email protected] to advise us of any accessibility needs you may have.

Apply now

Potential interview questions

Added 3 years ago - Updated 1 year ago - Source: wfp.org