Family Support Caseworker

The Caseworker provides trauma-informed services to refugees and other qualified immigrants to assist them in achieving stability and moving toward healthy integration. The Caseworker works closely with clients in the Family Support program, which provides additional support to families with children in the home who may need focused case management services to achieve initial stability as part of the Kentucky Office for Refugees (KOR) Wilson-Fish TANF Case Management program. The Caseworker will also work closely and cooperatively with other IRC colleagues and external parties to meet individual client needs and preferences using a broad range of financial, medical, social, vocational, and other services and resources in accordance with client eligibility and Wilson-Fish TANF Case Management program requirements.

Major Responsibilities:

Responsibilities include, but are not limited to:

- Evaluating client eligibility for the Family Support program and enrolling interested, qualified clients into the program - Conduct initial needs assessments and build individualized service plans for all members of the family enrolled - Assess and monitor client progress to support achievement of established goals, address challenges, and to ensure that available resources are appropriately used - Ensure program requirements are met, including completion of all required documentation and case noting, case file maintenance, and timely delivery of required services - Collaborate with R&P Caseworkers ensuring all initial resettlement services are delivered to enrolled clients - Collaborate with colleagues and external service providers to develop and maintain relationships for the benefit of clients - Participate in regular trainings and communities of practice to remain up to date on program and policy developments relevant to delivery of client services and program compliance - Represent IRC in meetings with other Wilson-Fish TANF Case Management providers, KOR, and the KY Department for Community Based Services - May train and lead activities for volunteers and/or interns

Job Requirements:

Education:

- High school diploma or equivalent required - Bachelor’s degree in human services related field or equivalent human services work experience preferred

Work Experience:

- 2 years’ experience (including internship experience) in human service field preferred - Experience working with refugee and/or immigrant populations preferred

Demonstrated Skills & Competencies:

- Strong digital literacy, including the use of internet search tools, intranet, Microsoft Office Suite (Word, Excel, Outlook), and client management database - Valid driver’s license and vehicle insurance to drive IRC vehicles and transport clients, as well as access to reliable transportation to allow travel to field locations - Fluent spoken and written English, with the ability to record case notes and complete reports in written English - Comfortable working in a cross-cultural environment and with English language learners, sometimes with little or no English proficiency - Proven success working and communicating effectively in a multicultural environment - Ability to take initiative and work independently on projects - Attention to detail and accuracy in work product - Excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively - Proficiency in language(s) spoken by IRC clients is desired, including Swahili, Kinyarwanda, Arabic, Burmese

Working Environment:

- A combination of standard office environment and ‘field’ time within the service delivery area to perform the above outline responsibilities. - Work hours are generally 9:00am to 5:00pm, with a consistent three days per week preferred. Requires schedule flexibility and occasional weekend and/or evening work.

Compensation: Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal. Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update