Family Support Casework Assistant

Major Responsibilities:

- Assist the caseworker in screening for eligible clients based on their immigration status and length of time in the U.S., successfully enrolling eligible clients into the program. - Assist in setting up services for eligible clients with public benefits, school enrollment, vaccinations, health appointments, direct assistance, referrals, and other areas where relevant. - Provide clients with program direct assistance materials, collecting signatures, and case files. - Build and maintain relationships with community service providers in relevant areas. - Coordinate with the Health and Wellness Coordinator and Family Support Caseworker for monthly field trips, social gatherings, and wellness/informational workshops. - Travel regularly throughout the service delivery area for program material deliveries, field trips, agency visits, service provider visits, etc. - Maintain case file documentation, including clear and concise case notes and maintain internal tracking systems and data collection. - Report regularly on progress of direct assistance, assisting in monthly data collection and reports. - Participate in all program meetings, staff development activities, trauma-informed care trainings, and fully engages as a member of the team. - Comply with all policies, procedures, and protocols of the agency. - Other related duties as assigned.

Job Requirements:

- Prefer minimum education of a bachelor’s degree or certificates in social work, medical training, child development, education, psychology, sociology or other behavioral science equivalent or relevant professional experience in human services; - Previous multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds strongly preferred; - Comfortability collaborating with governmental agencies and community providers; - Excellent communication skills, with fluence in written and spoken English; - Ability to coordinate events and workshops individually and within a team with excellent problem solving skills; - Proficiency in one or more other languages strongly desired; - Proficient in Microsoft Office Applications (Word, Excel, Outlook) and strong keyboarding skills and internet usage and research skills; - Prior experience using data and tracking systems strongly preferred; - Attention to detail and ability to organize and track large amounts of information efficiently and accurately; - Commitment to teamwork and collaboration across all of IRC’s programs; - Valid driver’s license, reliable vehicle with up-to-date insurance, and the ability to travel regularly throughout the service delivery area.

Working Environment:

- A combination of standard office environment and remote work; - ‘Field’ time within the service delivery area to perform the above-outlined responsibilities; - Offices hours are scheduled as Monday-Friday, 9am-5pm; may require some evening and weekend work

Key Working Relationships:

Position Reports to: Health and Wellness Coordinator Position directly supervises: N/A

Indirect Reporting: Safety and Wellness Manager Other Internal and/or external contacts: N/A

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications