Fall Survivor Services Intern

Assist casework staff in providing client services and case management.

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IRC - The International Rescue Committee

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United States of America, Tucson (United States of America)

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Overview

Assist casework staff in providing client services and case management.

You have:

Pursuing an associates, bachelor’s and/or Master’s degree in social work, anthropology/sociology, international affairs, psychology, or another similar field.
Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds.
Ability to maintain confidentiality regarding client information
Punctual and reliable
Strong proficiency in Microsoft word programs— including word, excel and powerpoint
Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle
Consistent transportation and ability to transport clients as needed
Attention to detail
Flexibility in changing tasks/based on client needs
Strong written and spoken skills in English required, Spanish and/or Swahili, Dari, or other languages preferred
Interns will be required to use their own technology tools to work on virtual opportunities.
All personal devices must have lock screen set to 10 minutes or less with a password required to unlock the device.

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Details

Please note that this is an unpaid position in person at our Tucson Arizona office for the Fall 2025 Semester.

RESPONSIBILITIES: The Survivor Services Intern would be working directly with casework staff in following-up on client needs and assisting in performing case management services, at the discretion of the caseworker.

Tips to Consider:

- Scheduling medical and mental health appointments

- Accompanying clients to appointments—including medical, public benefit interviews, and other appointments and services

- Advocating for clients to receive linguistically and culturally appropriate services within appointments with service providers.

- Confirming and reminding clients about upcoming appointments and scheduling transportation

- Connecting clients to other available resources/services they may be needing

- Performing client feedback surveys about the services they have been receiving

- Completing case notes and assisting with documentation audits, needs and data

- Other specific projects based on skills and client needs

LEARNING OUTCOMES: Survivor Services Intern would learn basic components of case management services, including trauma-informed care, psychological first-aid, and other skills to provide appropriate services to clients.

REQUIREMENTS: Pursuing an associates, bachelor’s and/or Master’s degree in social work, anthropology/sociology, international affairs, psychology, or another similar field.

- Strong intercultural communication skills; demonstrated ability to work effectively with people from other cultural backgrounds

- Ability to maintain confidentiality regarding client information

- Punctual and reliable

- Strong proficiency in Microsoft word programs—including word, excel and powerpoint

- Driver’s license, personal vehicle, auto insurance, a clean driving record, and willingness to drive clients in personal vehicle

- Consistent transportation and ability to transport clients as needed

- Attention to detail

- Flexibility in changing tasks/based on client needs

- Strong written and spoken skills in English required, Spanish and/or Swahili, Dari, or other languages preferred

- Technology requirements:

- Interns will be required to use their own technology tools to work on virtual opportunities.

- IRC is not responsible for any personal device expenses such as personal smartphones, tablets, hotspots, data charges, etc.

- All personal devices must:

- Be kept current with all operating system updates and security patches,

- Use a password or PIN with a minimum of 4 characters to log onto smartphones and tablets and 8 alpha and numeric characters for a Laptop.

- Have lock screen set to 10 minutes or less with a password required to unlock the device

- Configurations must be set to delete all data or lock after 10 unsuccessful attempts to enter a password or PIN. Lockout period must be no less than 30 minutes.

This position reports to the Safety & Wellness Supervisor

IRC leading the way from harm to home.

IRC is an Equal Opportunity Employer IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.

Qualifications

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Potential interview questions

How have you demonstrated your ability to work with diverse cultural backgrounds?	This question assesses your intercultural communication skills and flexibility when working with clients from different backgrounds.	Share specific examples or experiences that showcase your effectiveness in communicating and working with diverse groups.
Can you describe a time when you had to maintain confidentiality about sensitive information?	The interviewer wants to understand your awareness of confidentiality and its importance in social work.	Pro members can see the explanation.
Tell us about a time when you showed flexibility in your work. How did it benefit the client?	Pro members can see the explanation.	Pro members can see the explanation.
What strategies do you use to ensure attention to detail in your work?	Pro members can see the explanation.	Pro members can see the explanation.
Can you give an example of how you have used technology to assist your work?	Pro members can see the explanation.	Pro members can see the explanation.
How do you prioritize your tasks when managing multiple responsibilities?	Pro members can see the explanation.	Pro members can see the explanation.
What is your understanding of trauma-informed care and its importance when working with clients?	Pro members can see the explanation.	Pro members can see the explanation.
Describe a time you had to advocate for someone else. What was the outcome?	Pro members can see the explanation.	Pro members can see the explanation.