External Relations Support Officer

Contract

This is a UNV National Specialist contract. This kind of contract is known as National UN Volunteer. It is normally only for nationals. More about UNV National Specialist contracts.

Founded in 1948, WHO is the United Nations agency that connects nations, partners and people to promote health, keep the world safe and serve the vulnerable – so everyone, everywhere, can attain the highest level of health. Working with 194 Member States across 6 regions and on the ground in 150+ locations, the WHO team leads global efforts to expand universal health coverage, coordinate the world’s response to health emergencies, and promote healthier lives – from pregnancy care through old age. Our Triple Billion targets outline an ambitious plan for the world to achieve good health for all using science-based policies and programmes.

With the Thirteenth General Programme of Work, 2019–2023 (GPW 13), the World Health Organization (WHO) has launched an ambitious five-year strategic plan. With its mission to “Promote health, keep the world safe, serve the vulnerable”, GPW 13 outlines a clear vision for achieving three strategic priorities through its triple billion targets.

Collaboration is at the heart of all we do. From governments and civil society to international organisations, foundations, advocates, researchers and health workers, we mobilise every part of society to advance the health and security of all. At a time of significant global interest in health, strengthening WHO’s approach to external relations represents one of the major shifts in GPW 13 to fulfil WHO’s mandate and achieve its goals. WHO recognises the importance of meeting partners’ expectations in exchange for their contributions, with a clear focus on delivery and results that is complemented by professional and consistent donor relationship management and visibility, creating a virtuous circle of confidence.

As a result, WHO is developing a better model for strategic engagement with partners and donors who contribute financially and in-kind to WHO. The External Relations Support Officer will work with the Senior Management Office team to build and sustain the resource mobilisation strategy partnerships, increase the quantity of partnerships and funding and support the knowledge management component for effective engagement with partners.

Within the delegated authority and under the supervision of the External Relations Officer or his/her designated mandated representative(s), the External Relations Support Officer UNV will: • Preparing various written outputs like briefing notes and informative papers for the senior management as requested.

• Drafting correspondence for donors; preparing funding and other statistical tables; researching, compiling, maintaining, and updating information on donor relations and priorities.

• Help prepare for donor meetings, specifically by creating presentation decks in support to the team's strategic advocacy and partnership development. • Record and manage all donor interactions and engagements on CEM, including the record of opportunity creation, proposals tracking and active leads being managed.

• Collect, compile and distribute information across internal and external stakeholder channels.

• Facilitate knowledge building and sharing by gathering and maintaining updated information in relevant knowledge management platforms.

• Support the development and implementation of the resource mobilisation strategy, the country cooperation strategy and any other relevant deliverables lead by the senior management office.

• Build partnerships aimed at broadening the donor base and promoting long-term involvement and financial, in-kind support and resources by national, regional and international public and private sector donors to support WHO’s work in Mozambique.

• Perform other related responsibilities as assigned, including replacing and backstopping for others as required.

Furthermore, UN Volunteers are encouraged to integrate the UN Volunteers programme mandate within their assignment and promote voluntary action through engagement with communities in the course of their work. As such, UN Volunteers should dedicate a part of their working time to some of the following suggested activities:

• Strengthen their knowledge and understanding of the concept of volunteerism by reading relevant UNV and external publications and take active part in UNV activities (for instance in events that mark International Volunteer Day); • Be acquainted with and build on traditional and/or local forms of volunteerism in the host country; • Provide annual and end-of-assignment self-reports on UN Volunteer actions, results and opportunities.
• Contribute articles/write-ups on field experiences and submit them for UNV publications/websites, newsletters, press releases, etc.; • Assist with the UNV Buddy Programme for newly-arrived UN Volunteers; • Promote or advise local groups in the use of online volunteering or encourage relevant local individuals and organisations to use the UNV Online Volunteering service whenever technically possible.

• Professionalism: demonstrated understanding of operations relevant to WHO; technical capabilities or knowledge relevant or transferrable to WHO procedures and rules; discretion, political sensitivity, diplomacy and tact to deal with clients; ability to apply good judgement; ability to liaise and coordinate with a range of different actors, especially in senior positions; where appropriate, high degree of autonomy, personal initiative and ability to take ownership; resourcefulness and willingness to accept wide responsibilities and ability to work independently under established procedures; ability to manage information objectively, accurately and confidentially; responsive and client-oriented;

• Integrity: demonstrate the values and ethical standards of the UN and WHO in daily activities and behaviours while acting without consideration of personal gains; resist undue political pressure in decision-making; stand by decisions that are in the organisation’s interest even if they are unpopular; take prompt action in cases of unprofessional or unethical behaviour; does not abuse power or authority;

• Teamwork and respect for diversity: the ability to operate effectively across organisational boundaries; excellent interpersonal skills; ability to establish and maintain effective partnerships and harmonious working relations in a multi-cultural, multi-ethnic, mixed-gender environment with sensitivity and respect for diversity; sensitivity and adaptability to culture, gender, religion, nationality and age; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of UN operations; ability to achieve common goals and provide guidance or training to colleagues;

• Commitment to continuous learning: initiative and willingness to learn new skills and stay abreast of new developments in the area of expertise; ability to adapt to changes in work environment.

• Planning and organising: effective organisational and problem-solving skills and ability to manage a large volume of work in an efficient and timely manner; ability to establish priorities and to plan, coordinate and monitor (own) work; ability to work under pressure, with conflicting deadlines, and to handle multiple concurrent projects/activities;

• Communication: proven interpersonal skills; good spoken and written communication skills, including ability to prepare clear and concise reports; ability to conduct presentations, articulate options and positions concisely; ability to make and defend recommendations; ability to communicate and empathise with staff, military personnel, volunteers, counterparts and local interlocutors coming from very diverse backgrounds; capacity to transfer information and knowledge to a wide range of different target groups;

• Flexibility: adaptability and ability to live and work in potentially hazardous and remote conditions, involving physical hardship and little comfort; to operate independently in austere environments for protracted periods; willingness to travel within the area of operations and to transfer to other duty stations within the area of operations as necessary;

• Genuine commitment towards the principles of voluntary engagement, which includes solidarity, compassion, reciprocity and self-reliance; and commitment towards WHO’s mission and vision, as well as to the UN Core Values.

Resource Mobilization, stakeholder management, fundraising and/or external relations; experience with Salesforce and/or working in the UN or other international organisation is an asset.

UN Volunteer will be based in Maputo, Mozambique, where o the main WHO office is located. Mozambique is at security level 2 and is considered non-restrictive regarding travel. Currently, there are no significant security threats in Maputo and no direct threats to UN personnel or assets in the province.

As this is a national UN Volunteer assignment, the UN Volunteer will be responsible for arranging his/her own housing and other living essentials.