ETC Pacific Training & Development Manager

IT & Telecom

Overview

Lead and support training and development initiatives for emergency telecommunications in the Pacific region.

You have:

• Post-Graduate qualifications in HR Development, Training Management or a relevant L&D field.
• 9 years of professional experience in the humanitarian sector.
• Demonstrated project management aptitude in the delivery of training & development solutions in humanitarian field operations.
• Proficiency in instructional design and development of face-to-face and virtual training materials.
• Good ICT technical knowledge and/or qualification is highly desirable.
• Fluency in the English Language.

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WFP encourages female candidates and people with disabilities to apply.

WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles. Selection of staff is made on a competitive basis. We are committed to promoting diversity and the principle of equal employment opportunity for all our employees and encourages qualified candidates to apply irrespective of religion or belief, ethnic or social background, gender, gender identity and disability.

Job Title: ETC Pacific Training and Development Manger

Grade: CST LEVEL II

Type of contract: Regular Consultant

Duration: 11 months

Duty Station: Suva, Fiji

Vacancy Number: 830524

Date of Publication: Thursday 30 November 2023

Deadline of Application: Thursday 14 December 2023 at 5:59 PM Fiji Time

JOB PURPOSE

The United Nations World Food Programme (WFP) is the world's largest humanitarian agency, fighting hunger worldwide. In September 2015, WFP opened an office in Suva, Fiji, to lead and support emergency preparedness in three sectors - Food Security, Logistics, and Emergency Telecommunications - across the Pacific Islands.

On 30 November 2016, the Emergency Telecommunications Cluster (ETC) for the Pacific was officially activated under the structure of the Pacific Humanitarian Team, with WFP as lead.

WFP has been actively working since on ETC preparedness activities in the Pacific Island region by coordinating and managing the IT response to emergencies and engaging in national capacity strengthening activities.

To support the local capacity in Emergency Telecommunications preparedness and response efforts in the region, the WFP Pacific Multi Country Office is looking for a Training & Development Manager. The role will work closely with the ETC Coordinator and be responsible to conduct assessments on learning needs in coordination with the partners in the region, develop a learning / training curriculum tailored for the needs identified in the Pacific and carry out training workshops across the Pacific on behalf of the ETC.

Participants on the ETC training courses will be assessed on their theoretical knowledge, technical skills, interpersonal skills, and overall attitude. High performing individuals will be identified to create a Pacific ETC roster which can be deployed to support emergencies in the region.

KEY ACCOUNTABILITIES AND RESPONSIBILITIES (not all-inclusive)

• Conduct ETC Learning Needs Assessments in the Pacific region to identify the competency gaps in the current technical and emergency management capabilities and evaluate the data to make informed decisions for the design and implementation of a sustainable training and development framework.
• Design and develop a robust ETC Pacific management of training system that is underpinned by a recognized systematic approach to training process (ADDIE model) to deliver safe, risk-focused, appropriate, effective, efficient, and accountable ETC training & development initiatives in the Pacific region.
• Lead the design and development of versatile ETC training and development solutions in the region, thoughtfully encompassing a wide range of in-person and virtual training delivery methods, as well as tabletop and field-based SimEx options.
• Develop a comprehensive ETC training & development curriculum and associated syllabi to cater to the unique requirements of the ETC capacity strengthening needs in the Pacific region.
• Create an informative and user-friendly ETC training catalogue with concise descriptions for each training & development program.

• Design an ETC statement of trained requirement and a suitable regional training & development pipeline in alignment with the 5-year Pacific MCSP and the ETC 2025 Strategy. Engage with relevant stakeholders to coordinate and mange participation at events.

• Coordinate and manage the administrative, financial, and procurement functions, as well as logistical preparations for ETC training & development events. This should encompass the shipping and import/export clearances for technical equipment, suitable training venues and accommodation, travel coordination, protocol requirements, and the prompt allowances disbursement to event attendees.

• Forge strong partnerships with ETC subject matter experts, actively involving them in the design of content for each ETC training & development solution and ensure alignment with the Pacific region’s capacity strengthening initiatives.
• Lead ETC training & development delivery teams to build dynamic and engaging learning environments, whilst also setting the tone for success and serving as an inspirational and guiding presence for trainers and facilitators.
• Following ETC training & development events, apply Kirkpatrick's Evaluation Model to systematically collect feedback, enabling data-driven adjustments to foster a culture of continuous improvement.
• Design and manage the development of an ETC online training platform harnessing the capabilities of Articulate 360 and Adobe Captivate to host and deliver versatile and widely accessible training and knowledge-sharing materials.
• Any other duties as needed.

DELIVERABLES AT THE END OF THE CONTRACT:

• Complete an exhaustive ETC Learning Needs Assessment for the Pacific region.
• Design and develop a sustainable ETC management of training system using a systematic approach to training.
• Develop a sustainable ETC training & development curriculum, along with corresponding IT and emergency management syllabi.
• Establish a pool of subject matter experts, suitably qualified, experienced, and capable of delivering in-person training to participants.
• Design, deliver and manage 2 or more regional workshops / training courses in the Pacific region, providing a hands-on, immersive learning experiences for participants, and contributing to the development of collective expertise in disaster response and IT-EPR support.
• Strengthen collaboration between the Pacific ETC, regional government NDMOs, and partners to establish a proficient network for emergency preparedness and resilience through training & development activities.
• Provide in-depth training and development solutions designed to improve the performance of proficient ETC emergency responders within the Pacific region. Simultaneously, communicate any newly acquired competencies to the ETC Coordinator, ensuring their inclusion in the surge response talent pool for the deployment of qualified personnel within the Pacific region.

QUALIFICATIONS AND EXPERIENCE REQUIRED

EDUCATION:

• Post-Graduate qualifications in HR Development, Training Management or a relevant L&D field and 9 years of professional experience in the humanitarian sector.

  EXPERIENCE:

• Demonstrated project management aptitude in the end-to-end delivery of training & development solutions within the context of global humanitarian field operations.

• Proficiency in the instructional design and development of effective face-2-face and virtual training & development and SimEx support materials.
• Proven experience in the coordination of humanitarian training, development, and SimEx events and collaboration with diverse stakeholders to cater for various event settings and diverse audiences.
• Good ICT technical knowledge and/or qualification is highly desirable.

KNOWLEDGE AND SKILLS

• Expertise in instructional design and highly developed training management skills that can be applied across a diverse range of and IT and emergency management contexts and subject areas.
• Comprehensive knowledge of eLearning technology and an ability to use eLearning authoring tools, coupled with a broad understanding of how internet-based tools can optimize the delivery of online training solutions.
• Able to convey complex technical and humanitarian operational training & development concepts in easy-to-understand terms.
• Skilled in building collaborative relationships with subject matter experts and able to provide training & development guidance during the design and development phases of instructional design and storyboard creation.
• Demonstrates proficient writing skills and able to produce concise technical reports, SOPs and training support materials.

• Exhibits exemplary presentation, facilitation, coaching and teaching skills.

• Possesses strong creative problem-solving skills, approaches work with clarity, and effectively fosters relationships and consensus among diverse global teams.

• Displays strong interpersonal and communication skills, with the capacity to establish and maintain productive working relationships in multicultural, multi-ethnic settings, while demonstrating sensitivity and respect for diversity.
• Able to independently plan and organize tasks, effectively working with minimal supervision and capable of demonstrating a proactive approach when necessary.
• Flexibility and a readiness to travel as needed.

LANGUAGE: Fluency in the English Language.

HOW TO APPLY

To be considered, interested candidates are invited to apply via http://www.wfp.org/careers/job-openings

Only short-listed candidates will be contacted.

We want to ensure the recruitment process is fully accessible. Please contact us at [email protected] to advise us of any accessibility needs you may have.

Request for Disability related Reasonable Accommodations:

It is important to WFP to create an accessible and inclusive workplace for everyone. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

WFP is committed to an accessible, inclusive recruitment process. Please contact us at [email protected] to advise us of any disability related reasonable accommodation or accessibility

requests you may have. A member of the reasonable accommodation team will contact you t confidentially discuss your needs. This email is only to be used for any disability related accessibility requirements and not for sending the application itself. Due to the volume of applications, any applications or CVs sent through this email address will not be considered a formal application and will not receive a reply from WFP.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

WFP is committed to diversity and inclusion within its workforce. WFP has zero tolerance for sexual exploitation and abuse, any kind of harassment, including sexual harassment, abuse of authority or discrimination. All selected candidates will, undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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Potential interview questions

Added 2 years ago - Updated 1 year ago - Source: wfp.org