ESL Case Aid
Provide trauma-informed services to refugees and qualified immigrants.
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Overview
Provide trauma-informed services to refugees and qualified immigrants.
You have:
- High school diploma strongly preferred; Bachelor’s degree in social work or related field of study preferred.
- Minimum of 1 year of relevant experience strongly preferred.
- Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired.
- Valid driver’s license and access to a personal, insured vehicle.
- Strong relationship building, diplomacy, and networking skills.
Job Description
Job Overview: The Case Aide provides trauma-informed services to refugees and other qualified immigrants to support a positive resettlement experience and the achievement of client self-sufficiency. The Case Aide carries out activities to support English language acquisition in accordance with client eligibility and program requirements.
Major Responsibilities:
Responsibilities include, but are not limited to:
- Screens and enrolls eligible clients into ESL services - Regularly follows up with clients on progress and with clients who are absent from classes - Provides logistical support to the ELI instructor by pulling together classroom materials, preparing photocopies etc. - Assist with classroom activities - Detail client interactions in accordance with program requirements. Input client information in database(s) and assist with tracking and reporting as needed. - Collaborate effectively with coworkers and partner organizations. Build and maintain relationships with area service providers for the benefit of clients. - Use personal, insured vehicle and/or public transportation (where available) to travel and transport clients and materials as needed throughout the service delivery area. - May provide interpretation services. - Other duties as assigned.
Job Requirements:
Education: High school diploma strongly preferred; Bachelor’s degree in social work or related field of study preferred.
Work Experience:
- Minimum of 1 year of relevant experience strongly preferred. - Experience working with refugee and/or immigrant populations preferred.
Demonstrated Skills & Competencies:
- Strong relationship building, diplomacy, and networking skills; ability to effectively build internal and external relationships. - Demonstrated success working and communicating effectively in a multi-cultural environment. - Self-starter with excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties, and manage time effectively. - Attention to detail and accuracy in work product. - Fluent in English, both spoken and written; proficiency in language(s) spoken by client group is desired. - Proficient in Microsoft Office applications (Word, Excel, Outlook); ability to use the internet and other digital tools for data entry, research and problem-solving purposes. - Valid driver’s license and access to a personal, insured vehicle.
Working Environment:
- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.
COVID-19 Vaccination Requirement****: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.
Commitment to Diversity and Inclusivity****: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer****: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
Qualifications
Potential interview questions
| Can you describe a time when you helped a client overcome a challenge in their resettlement process? | The interviewer is assessing your ability to address difficult situations and client needs. | Share a specific example that highlights your support and problem-solving skills. |
| How do you ensure effective communication in a multicultural environment? | This question evaluates your cultural competence and communication strategies. | Pro members can see the explanation. |
| What strategies do you use to manage multiple tasks and prioritize effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| Tell us about a time you built a successful relationship with a partner organization. | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience working with refugee and immigrant populations. | Pro members can see the explanation. | Pro members can see the explanation. |
Added 4 years ago
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Updated 1 year ago
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Source:
rescue.org
