ERP Change Management Officer

Contract

This is a P-3 contract. This kind of contract is known as Professional and Director staff. It is normally internationally recruited only. It's a staff contract. It usually requires 5 years of experience, depending on education.

Salary

The salary for this job should be between 113,690 USD and 148,869 USD.

Please keep in mind that the salary displayed here is an estimation by UN Talent based on the location and the type of contract. It may vary depending on the organization. The recruiter should be able to inform you about the exact salary range. In case the job description contains another salary information, please refer to this one.

Org. Setting and Reporting

The International Civil Aviation Organization (ICAO) sets international Standards and Recommended Practices (SARPs) for aviation safety, air navigation, security and environmental protection. To that effect, ICAO is a knowledge-based Organization engaged in the development of intellectual property.

ICAO is currently implementing several Digital Transformation signature projects. Digital Transformation encompasses all aspects of the Organization’s work, activities, and operations. Modernizing the Organization will facilitate its ability to leverage alternative opportunities while broadening its support to Member States at the same time. It will also enable the Organization to keep abreast of technological development, adopt emerging technologies and act as a catalyst for its stakeholder communities to understand and follow its path. Under the Finance section, the Enterprise Resource Planning and Project Portfolio Management (ERP/PPM) signature project, part of the overall Digital Transformation plan, is focused on creating “the backbone” for the enterprise systems portfolios. Encompassing many functions from portfolio management, payroll, and procurement, providing an integrated view of ICAO’s projects including financials, KPIs, and outcomes.

Reporting to the Digital Transformation Programme Manager, the incumbent will be working in a team environment with business and technical resources, as well as third party vendors on the ERP/PPM project and possibly other Digital Transformation projects.

Responsibilities

Function1 (incl. Expected results)

Manages Change Strategy Development and Planning, achieving results such as:

• Develop a comprehensive change management strategy aligned with the ERP project's objectives. • Support ERP implementation by developing a Change Management Strategy and Master Plan to address the people side of change for the ERP project, thereby minimizing employee resistance and maximizing employee engagement and acceptance of the ERP solution. • Establish key performance indicators (KPIs) to measure the success of change management efforts. • Update on an ongoing basis the detailed change management plans (i.e. Sponsor Plan, People Manager Plan, Change Champions Network Plan and Training and communication Plan) and integrate change management activities into the project plan. • Conduct regular assessments to ensure alignment with change objectives.

Function 2 (incl. Expected results)

Manages Stakeholder Engagement and Inclusion, achieving results such as:

• Identify and engage key stakeholders, including senior management, department heads, and end-users. • Conduct stakeholder analysis to understand their needs and concerns. • Foster a culture of collaboration and engagement throughout the ERP implementation project. • Provide regular updates and address any concerns. • Facilitate cross-functional workshops and meetings to encourage collaboration and information sharing.

Function 3 (incl. Expected results)

Develops Change Implementation and Monitoring plans, achieving results such as:

• Create and execute change management plans, including communication, training, and resistance mitigation. • Monitor the implementation of change initiatives and make real-time adjustments. • Collect and analyze feedback from end-users to identify areas requiring additional support. • Collaborate with project teams to ensure that changes are aligned with the overall project timeline.

Function 4 (incl. Expected results)

Develops strategies for Evaluation and Continuous Improvement, achieving results such as:

• Evaluate the overall effectiveness of change management strategies and initiatives. • Continuously improve change management processes and approaches. • Provide recommendations for sustaining the changes introduced by the ERP implementation. • Collaborate with external experts and industry benchmarks to stay updated on best practices in change management.

Function 5 (incl. Expected results)

Coordinates communication activities, achieving results such as:

• Develop communication strategies and plans to minimize barriers to change, thereby increasing stakeholder buy-in. • Coordinate with both internal and external stakeholders to obtain feedback and information to identify change management gaps and the plans/initiatives to close the gap. • Work across functional pillars including all areas of the Organization to ensure proper timing and communication techniques are applied.

Function 6 (incl. Expected results)

Develops training strategies, plans and manages training activities, achieving results such as:

• Work with appropriate parties to ensure any training needs and/or culture- related aspects are identified throughout the change management strategy and are addressed for identified change management issues. • Provide coaching to managers, supervisors and other key roles in the organization to build change leadership as well as to gain support from them. • Identify training needs to build knowledge about the change and to develop the required skills to change, thereby helping employees to become familiar with and better adapt to it. • Assist with development of the training materials/modules. • Facilitate large multi-stakeholder workshops as required.

Function 7 (incl. Expected results)

Performs other related duties, as assigned.

Competencies

Professionalism: Demonstrates an in-depth understanding of change management principles, strategies, and methodologies; exhibits strong analytical and problem-solving skills to tackle complex change management challenges; effective communication and collaboration abilities. Proficient in ERP systems, ERP operational activities, and ERP project management. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.

Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify, and exhibits interest in having two-way communication; tailors language, tone, style, and format to match the audience; demonstrates openness in sharing information and keeping people informed.

Planning and Organizing: Develops clear goals that are consistent with agreed strategies; identifies priority activities and assignments; adjusts priorities as required; allocates appropriate amount of time and resources for completing work; foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary; uses time efficiently.

Accountability: Takes ownership of all responsibilities and honours commitments; delivers outputs for which one has responsibility within prescribed time, cost and quality standards; operates in compliance with organizational regulations and rules; supports subordinates, provides oversight and takes responsibility for delegated assignments; takes personal responsibility for his/her own shortcomings and those of the work unit, where applicable.

Technological awareness: Keeps abreast of available technology; understands applicability and limitations of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Education

Essential:

• A first-level university degree in business administration, project management, business change management, communications and engagement, or in a related field.

Desirable:

• PMP or PRINCE2 certification.

Job - Specific Qualification

Not available.

Work Experience

• A minimum of six (6) years of relevant professional experience in change management, with a strong focus on ERP implementation and integration projects, is required.

• Experience in administration and implementation of change management and communications plans, is required.

• Experience in managing complex cross functional change initiatives, is required.

• Experience in design and facilitation of participatory co-creation processes, is required.

• Experience in project management principles and methodologies, is desirable.

• Experience in an aviation, UN or large international organization or agency, is desirable.

• Experience in internal process reviews and/or audits, is desirable.

Languages

Essential:

• Fluent reading, writing and speaking abilities in English.

Desirable:

• A working knowledge of any other language of the Organization (Arabic, Chinese, French, Russian, Spanish).

Assessment

Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

The ICAO Assembly recently reaffirmed its commitment to enhancing gender equality and the advancement of women by supporting UN Sustainable Development Goal 5 “Achieve gender equality and empower all women and girls.”

Female candidates are strongly encouraged to apply for ICAO positions, especially in the Professional and higher level categories.

This position is for a project of limited duration. The initial contract is for a period of one (1) year, with possibility of extension subject to the continuation of the project and availability of funding. In accordance with ICAO Staff Regulations, the first year is probationary for an external candidate.

ICAO staff members are international civil servants subject to the authority of the Secretary General and may be assigned to any activities or offices of the Organization, in accordance with the provisions of the ICAO service code.

ICAO staff members are expected to conduct themselves in a manner befitting their status as international civil servants. In this connection, ICAO has incorporated the 2013 Standards of Conduct for the International Civil Service into the ICAO Personnel Instructions.

ICAO offers an attractive benefit package to its employees in accordance with the policies of the International Civil Service Commission (ICSC).

The statutory retirement age for staff entering or re-entering service after 1 January 2014 is 65. For external applicants, only those who are expected to complete a term of appointment will normally be considered.

Remuneration: Level P-3 Net Base Salary per annum + Post Adjustment (net) per annum() USD $64,121 + USD $29,239 () Post Adjustment is subject to change.

United Nations Considerations

In accordance with ICAO Staff Regulations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Due regard shall be paid to the importance of recruiting staff on as wide a geographical basis as possible and ensuring equal gender representation. Subject to the foregoing, selection of staff members shall be made without distinction as to race, sex or religion, nor shall there be any discrimination on account of any disability of a candidate who meets the qualifications required to perform the tasks. Unless otherwise permitted under the ICAO Staff Regulations, appointment and promotion of staff members shall be made on a competitive basis.

Candidates will not be considered for employment with ICAO if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation, sexual abuse, or sexual harassment, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts.

Candidates who have committed crimes other than minor traffic offences may not be considered for employment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, Inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the Inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in Inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised in Inspira will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee

ICAO does NOT charge any fees or request money from candidates at any stage of the recruitment process, nor does it concern itself with bank account details of applicants. Requests of this nature allegedly made on behalf of ICAO are fraudulent and should be disregarded.