EOI- IT Operations Assistant(SCOPE)SSA5, Mogadishu

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WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

Posting Dates

Opening Date: 13th September 2022 Closing Date: 19th September 2022.

Organizational Background

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide and the 2020 Nobel Peace Prize Laureate. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.

This position is open to qualified Somali candidates only. Female candidates are encouraged to apply.

Duties and Responsibilities

Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required. Develop technical skills and knowledge and build awareness of industry developments. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use. Receive and inspect all incoming assets for Cash-based Transfers (CBT) and report discrepancies to senior colleagues and stakeholder Units (Programme, Logistics, Administration, Finance, Procurement). Perform basic beta testing and support the roll out of new versions of centrally supported systems to ensure software is operational for WFP staff. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met. Respond to queries from users, understanding and resolving issues, providing advice and ensuring Technology (TEC) policies, procedures, systems and tools are correctly applied to support them. Support the capability building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in TEC. Receive lists of potential mobile money beneficiaries from DAS Lead or alternate, review, compare and validate names from SCOPE against those from the Mobile Network Operator. Perform other ICT related duties as assigned.

Minimum Requirements

Education:

Completion of secondary school education. A post-secondary certificate in Information and Communication Technology supplemented with Server, Networking and ITIL certifications.

Experience:

At least 4 years of progressively responsible work experience in the implementation and maintenance of computer information systems or related areas. Basic training and/or experience in standard WFP Beneficiary and Transfers Management systems. General knowledge of UN system policies, rules, regulations, and procedures.

Language:

Fluency in both oral and written communication in English and Somali is a requirement.

Knowledge & Skills:

• Proven knowledge and ability to effectively use basic software packages and commonly used office equipment. General knowledge of UN system policies, rules, regulations, and procedures governing ICT services. Knowledge of work routines and methods in order to complete processes under minimal supervision. Uses tact and courtesy to give and receive information to a wide range of individuals.Ability to identify data discrepancies and rectify problems requiring attention
• Ability to offer guidance or basic on-the-job training to more junior staff
• Knowledge of IT service desk tools and operational procedures is advantageous.

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Application Instructions

Interested and qualified candidates are requested to submit online applications through E-Recruitment.

Applications that do not meet the above requirements will be disregarded. Only shortlisted candidates will be contacted.

Terms and Conditions

Contract: 3months

DEADLINE FOR APPLICATIONS

19th September 2022

WFP does not charge an application fee to candidates.

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All employment decisions are made on the basis of organizational needs, job requirements, merit, and individual qualifications. WFP is committed to providing an inclusive work environment free of sexual exploitation and abuse, all forms of discrimination, any kind of harassment, sexual harassment, and abuse of authority. Therefore, all selected candidates will undergo rigorous reference and background checks.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.