EMR Officer

IRC - The International Rescue Committee

Open positions at IRC
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Job Description

Under the direct supervision of the EMR Manager and administrative supervision of Field Coordinator - Dadaab, the EMR Officer will be responsible for providing daily Level 1 and Level 2 Support to EMR end user and end to end implementation of the EMR at the IRC supported facilities in Dadaab field office.


- Serve as the main point of contact in EMR related issues to users in IRC departments in Dadaab. - Understand the EMR system, troubleshoot and/or raise technical errors that may occur within the system to EMR manager or EMR vendor for resolution. - Analyze and document the requirements for the EMR, clinical workflow as they pertain to the implementation of electronic practice management and electronic medical record’s software. - Work with clinical team and EMR Manager to redesign existing workflows, document, review, and train staff on effective workflows to be embraced and used in the EMR system. - Support the teams at the facilities to generate the required structured and ad-hoc reports for consumption by the different partners such as MOH, donors, administrators, clinicians etc. - Build, utilize, and implement customized training curriculum for the users of the EMR and train them on the features/ effective use. - Work with EMR manager in implementation of the EMR software at the IRC sites, detailing the approaches, lessons learned, challenges and mitigation. - Implement a collaborative EMR support mechanism using the appropriate tools to document user issues raised for action. - Review the EMR use at the facility to analyze the impact of the system in the provision of healthcare services to the clients. - May perform other duties as assigned or requested.


- Bachelor’s Degree in Information Technology, health informatics, or related with at least 4 years’ practicing experience. - 4+ years’ experience with EMR system assisting with system implementation and support required. - EMR implementation experience in either public or private health facilities in Kenya. - Experience in digital health training to healthcare provider in Kenya. - Previous experience with workflow analysis/documentation, requirements collecting, end-user training/support and system testing. - Knowledge of digital healthcare system, Digital healthcare design principals. - Ability to analyze data using software analytical tools such as excel, SPSS, Stata, KOBO, Power BI etc - Experience and understanding of health information systems design, development, roll-out, and use. - Ability to meet deadlines with quality products. - Strong interpersonal skills; oral, written and presentation skills. - Excellent planning and organizational skills. - Ready to work in difficult environmental conditions. - Must be flexible and culturally sensitive.

Standards of Professional Conduct: The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct. These are Integrity, Service, Accountability and Equality. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowance.

Kenyan nationals are encouraged to apply. International allowances are not available for this position. Salary and employee benefits are compliant to the Kenyan NGO Sector.

IRC is an Equal Opportunity Employer and considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status or disability.


Please take note that International Rescue Committee (IRC) does not ask for any fees in connection with its recruitment processes.

Added 3 months ago - Updated 2 months ago - Source: rescue.org