Employment Specialist
Assist clients with job placements and skill development
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Overview
Assist clients with job placements and skill development
You have:
- Minimum GED or equivalent, Bachelor’s degree or equivalent is a plus
- At least 2 years’ experience working in employment and workforce programs required
- At least 2 years’ experience with client counseling, case management, or coaching strongly preferred
- Proficiency in Microsoft Office Suite required
- Excellent written and verbal communication skills, including public speaking and presentation creation
- Experience using data and fiscal tracking systems strongly preferred
- Proficiency in a second language is a plus
Major Responsibilities:
Outreach and Employer Partnership Cultivation
- Work with team members to cultivate employer partners to deliver tailored cultural and workforce adjustment orientations, secure MoUs, assess needs and develop workplace-based training plan - Actively engage with employer partners to identify needs and future gaps for refugee clients to advance in their professions - Research local resources and relevant initiatives to reach program outcomes - Work with team members to raise awareness and coordinate with wider stakeholders
Client Enrollment, Skills Training, and Technical Assistance
- Conduct intake and enrollment with refugee employees in coordination with employer partners - Implement technical assessments to identify client strengths, weaknesses, and competencies - Assist clients to enter and complete soft-skills and ESL training - Deliver workplace-based training in person or virtually - Manage a client caseload by providing one-on-one support, including service planning, goal setting, resource mapping, and continuous follow-up
Service Documentation
- Collate enrollment data and ensure detailed case noting with individual clients - Use internal databases as assigned to track client services, outcomes, and metrics - Document client participation and progress, adhering to grant requirements, and regularly collecting success stories - Engage with and, as necessary, develop supportive tracking systems for auxiliary information - Comply with all financial and budget-related mechanisms and processes
Other Responsibilities
- Participate in all program meetings, staff development activities, and fully engage as a member of the team - Comply with all policies, procedures, and protocols of the agency - Other related duties as assigned
Key Working Relationships:
Position reports to: Employment Services Coordinator / Economic Empowerment Manager
Position directly supervises: Interns, interpreters, and volunteers
Internal and/or external contacts: Coordinates regularly with Employment team and local partners
Job Requirements:
Education:
- Minimum GED or equivalent. Bachelor’s degree or equivalent is a plus
Work Experience:
- At least 2 years’ experience working in employment and workforce programs required - At least 2 years’ experience with client counseling, case management, or coaching strongly preferred - Experience with higher education, including community colleges, adult schools, and technical training providers is a plus
Demonstrated Skills and Competencies:
- Multi-cultural experience and demonstrated ability to communicate well with people of varied backgrounds required - Ability to effectively set service expectations and coach clients towards shared goals - Excellent written and verbal communication skills, including public speaking and presentation creation - Strong interpersonal skills for effective networking and influence. Proven ability to foster and manage client and employer relationships - Proven ability to take initiative, creatively problem solve and collaborate in a fast-paced work environment - Demonstrated experience in system development, case management, and/or sales and marketing - Excellent organizational skills with the ability to track and follow up on dynamic information - Ability to work efficiently across a team to reach specific measured outcomes - Proficiency in Microsoft Office Suite required - Experience using data and fiscal tracking systems strongly preferred - Flexible availability necessary
Language Skills:
Proficiency in a second language is a plus
Working Environment: Standard office environment FLSA Status: Non-Exempt
Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.
COVID-19 Vaccination Requirement: In accordance with IRC’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, IRC requires new hires to furnish proof of vaccination against COVID-19 in order to be considered for any in-office or hybrid positions. All IRC US offices require full vaccination to attend any in-office functions (e.g., meetings, trainings).
Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.
Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days depending on role and tenure, medical insurance starting at $120 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare and commuter costs, a 403b retirement savings plans with immediately vested matching, disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.
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Qualifications Update
Potential interview questions
| Can you describe a time when you had to assess a client’s needs and how you approached it? | This question evaluates your assessment and client interaction skills. | Provide a specific example of how you identified client needs and the steps you took. |
| How do you handle conflicts between clients and employers? | The interviewer wants to know your conflict resolution skills. | Pro members can see the explanation. |
| What strategies do you use to build relationships with employer partners? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe a successful outreach initiative you have led or been a part of. | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure continuous support for clients during their job placements? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 3 years ago
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Updated 1 year ago
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Source:
rescue.org
