EJECUTIVO CONTACT CENTER
Join to support customers through various communication channels.
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Overview
Join to support customers through various communication channels.
You have:
- Experience in customer service roles, especially in a contact center environment.
- Ability to handle client inquiries through multiple channels (calls, chats).
- Proficiency in data management and tracking customer issues via ticket systems.
- Strong communication skills for resolving customer inquiries.
- Ability to collaborate with other departments for ticket resolution.
With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.
Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!
Key Responsibilities:
En VF México somos una institución de microfinanzas con presencia en más de 14 estados de la República Mexicana y formamos parte de la red de microfinancieras cristianas más grande del mundo.
Omnicanalidad para consultas , reclamaciones , dudas , relevante para clientes y prospectos deVF MEXICO.
- Llamadas de salida para la obtención de información relevante para la institución y mantener la cercanía con los clientes
- Atención de chats por omnicanalidad
- Canalización de hallazgos importantes (duda/solicitud/queja) de las campañas activas en el mes.
- Apoyo en llamadas de entrada de Atención a Clientes (recepción y seguimiento de tickets).
- Apoyo en la elaboración de propuestas para mejorar los procesos de la institución y la satisfacción de clientes.
- Recepción, seguimiento y finalización de tickets de clientes (dudas/solicitudes/quejas).
- Comunicación de tickets a las áreas involucradas de la institución.
- Colaboración con líderes de otras áreas para la resolución de tickets.
- Captura de información en Base de Datos de Tickets.
Apoyo en la elaboración de propuestas para mejorar los procesos de la institución y la satisfacción de clientes.
Applicant Types Accepted:
Local Applicants Only
Potential interview questions
| Can you describe a time you handled a difficult customer situation? | This question assesses your customer service skills and problem-solving abilities. | Provide a specific example showcasing your approach to resolving the situation effectively. |
| How do you prioritize tasks when managing multiple customer inquiries? | The interviewer wants to understand your organizational skills and ability to multitask. | Pro members can see the explanation. |
| What does good customer service mean to you? | Pro members can see the explanation. | Pro members can see the explanation. |
| Describe your experience with using customer support software or ticket systems. | Pro members can see the explanation. | Pro members can see the explanation. |
| Can you provide an example of how you've contributed to process improvements in past roles? | Pro members can see the explanation. | Pro members can see the explanation. |
| How do you ensure clear communication with clients and team members? | Pro members can see the explanation. | Pro members can see the explanation. |
| What strategies would you use to engage with clients effectively? | Pro members can see the explanation. | Pro members can see the explanation. |
| How would you handle a situation where a customer is not satisfied with your response? | Pro members can see the explanation. | Pro members can see the explanation. |
Added 28 days ago
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Updated 11 days ago
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Source:
wvi.org
