eHealth IT Implementation Specialist

Contract

This is a UNV International Specialist contract. This kind of contract is known as International UN Volunteer. It is normally internationally recruited only. More about UNV International Specialist contracts.

Recognizing the importance of modernizing the healthcare system, the Ministry of Health and Wellness (MoHW) has placed a priority on digital transformation. This ongoing initiative seeks to streamline work processes, optimize resource allocation, and improve the efficiency and overall quality of healthcare services while also aiming to enhance patient engagement and foster a sense of responsibility.

In 2022, the MoHW signed a Project Portfolio Document on eHealth initiatives with the UNDP to consolidate various digital health efforts and established a Digital Health Office (DHO) staffed with the MoHW Officers, Officers from the Ministry of Information Technology, Communication and Innovation, (MITCI) and other contractual Officers, providing specialized services/expertise for program management and ICT support capabilities. It assumes the necessary authority to oversee the country's digital health vision and strategy, coordinate digital health projects, and initiate artifacts that guide projects and ensure the quality of outputs, including national conceptual blueprints, interoperability architecture blueprints, standards, data dictionaries, standard operating procedures, guidelines, and frameworks. In the context of the Project Portfolio with UNDP, the MoHW intends to implement a national citizen-centered eHealth solution through partnering with international solution supplier that operates in Mauritius through its head office and two local support offices. This multiyear digital transformation program includes the design, configuration, and implementation of a set of digital health components across the health system able to deliver core functional capabilities at a national scale. This is expected to be implemented in two phases across all public healthcare facilities. Phase one (1) will comprise the implementation of four components, namely the Patient Administration System (PAS), a public-facing Patient Portal, a Blood Transfusion System and Querying and Analytics. Phase two (2) aims to broaden the scope by incorporating additional components1 and integrating IT systems that are currently being utilized or in the implementation process.

To address the workforce challenges stemming from a shortage of ICT staff in the public sector and a lack of expertise, the MoHW is exploring diverse methods for sourcing the capabilities required to meet operational and project needs. In this context, the UNDP Mauritius CO is supporting the MoHW to recruit local and International UN Volunteers to support the implementation of phase 1 of the project for an initial period of 12 months.

These recruitments would promote trust and positive perception of digital technologies and address potential resource gaps during the eHealth implementation phase at the regional level. Also, the staff will be designated to follow supplier teams closely, gain practical experience, and understand the operational processes to build internal expertise for long-term sustainability and success.

Scope and Duties: - Coordinate among the UNVs, supplier and DHO team to ensure that project activities are aligned with the plans and objectives - Monitor project risks and issues and propose mitigation strategies to minimize impact on project progress and outcomes for each health facility - Participate in the preparation, review and refinement of project plans and deliverables to ensure alignment with clinical workflows, care processes, and patient needs for each health facility - Facilitate communication of the supplier/DHO with different teams, ensuring that everyone is aware of the progress being made and any issues that need to be addressed at health facilities - Provide support and guidance to the UNVs posted in the regions, clinical champion/ Subject Matter Experts by helping them with administrative tasks, arranging meetings, and ensuring that they have the resources they need - Support DHO in trainings organization and conduction, including organizing centralized place for job training - Coordinate with the UNVs appropriate user testing and validation of the software to ensure that it meets the hospital's / health facilities’ requirements and is fit for purpose - Ensure that project outcomes and benefits are measured and contribute to project reports and documentation, including progress updates and recommendations for improvement to the core implementing team - Support quality assurance and monitoring mechanisms to assess the vendor's performance, gather feedback, and make data-driven adjustments to the collaboration as needed and establish quality assurance practices to assess the effectiveness of configured workflows - Establish feedback mechanism to gather input from healthcare professionals and continuously improve workflows

• Accountability
• Adaptability and flexibility
• Judgement and decision-making
• Planning and organising
• Professionalism

computer support or a related field. - Healthcare IT Knowledge: In-depth understanding of healthcare IT systems, including electronic health records (EHR), health information exchange (HIE), and healthcare data management. - Project Management: Proficiency in project management methodologies, tools, and techniques to effectively plan, execute, and monitor healthcare IT implementation projects. - Interdisciplinary Communication: Excellent communication skills to bridge the gap between technical IT aspects and healthcare professionals, ensuring that IT solutions meet clinical needs. - Quality Assurance: Knowledge of quality assurance practices in healthcare IT, including testing, validation, and ensuring compliance with healthcare regulations and standards (e.g., HIPAA). - Clinical Workflow Understanding: Familiarity with clinical workflows, care processes, and patient needs in healthcare facilities to align IT solutions with these requirements. - Problem-Solving: Strong analytical and problem-solving skills to address project risks and issues and propose effective mitigation strategies. - Data Analysis: Ability to analyze data to measure project outcomes and benefits, and make data-driven adjustments for improvement. - Training and Support: Providing support and guidance to end-users, such as NUNVs in the field and healthcare professionals, in adopting and effectively using IT solutions.

Mauritius, a small island nation located in the Indian Ocean, is renowned for its breathtaking landscapes and pristine beaches. However, what most people don't know is that the country offers much more than just a tropical paradise. From its thriving economy to its high standard of living, Mauritius is truly a gem of the Indian Ocean.

• One of the key factors contributing to the high standard of living is its stable political climate. The country has a long history of peaceful transitions of power and is known for its commitment to democratic values. The government has also implemented several reforms to create a favorable business environment, making it an attractive destination for foreign investors.
• Mauritius boasts a robust economy with a thriving tourism industry and a growing financial sector. The country has one of the highest GDP/capita in Africa and is considered one of the most developed nations on the continent. The government has also implemented several measures to diversify the economy, such as the development of the offshore banking industry and the creation of special economic zones.
• The standard of living is considered to be high, with a well-developed healthcare system, modern infrastructure, and a high level of education. The country has a high life expectancy and a low poverty rate, making it an attractive destination for expatriates and retirees. Additionally, the cost of living is lower compared to many developed countries, making it a budget-friendly destination for those seeking a high standard of living.
• Mauritius is home to a diverse and multicultural society, with a mix of African, Asian, and European influences. The country is known for its religious tolerance and cultural diversity, making it a welcoming destination for people from all walks of life. The local people are known for their warm hospitality, making it easy for newcomers to feel at home. The government has implemented several measures to preserve the country's cultural heritage, such as the restoration of historic buildings and the preservation of traditional crafts.
• The modern infrastructure is another contributing factor to the high standard of living. The country has well-developed roads, airports, and port facilities, making it easy to travel both within the country and abroad. The government has also invested heavily in the development of renewable energy, making it a leader in the region in terms of sustainable development.
• The tourism industry is a major contributor to the economy and is responsible for generating a significant portion of the country's income. The country is known for its pristine beaches, lush rainforests, and unique cultural attractions, making it a popular destination for tourists from around the world. The government has implemented several measures to promote sustainable tourism, such as the development of eco-friendly hotels and the preservation of the country's natural resources.
• The healthcare system is considered to be of high quality, with well-equipped hospitals and highly trained medical professionals. The country has a high life expectancy and a low infant mortality rate, making it an attractive destination for those seeking quality medical care. Additionally, the cost of healthcare is lower compared to many developed countries, making it a budget-friendly option for expatriates and retirees.

In conclusion the living conditions in Mauritius are truly exceptional. From its thriving economy and stable political environment to its beautiful landscapes and rich cultural heritage, the island nation has much to offer those seeking a high quality of life. Whether you are looking to start a new business, raise a family, or simply enjoy the tropical climate, Mauritius is a destination worth considering. With its warm and welcoming people, and its endless opportunities for adventure and exploration, it is easy to see why so many people are drawn to this vibrant and thriving nation.