Education Program Manager

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933, the IRC is at work in over 40 countries and 25 U.S. cities helping people to survive, regain control of their future and strengthen their communities. The IRC in Salt Lake City opened in 1994 and provides resettlement services through extended case management to newly arrived refugees for up to 24-months as well as over twenty different programs to educate and empower refugees.

Job Overview:

The Education Program Manager will oversee the education programs for Refugee and New American (R&NA) children, youth, and adults including the refugee youth program, digital inclusion program, and adult education and ongoing arrival learning. S/he will be responsible for ensuring that these programs meet performance goals per funder and contract requirements, are responsive to client needs, and operate within budget and compliance parameters. S/he will directly supervise direct service staff and work with office leadership to ensure program sustainability through program and resource development activities. The Education Program Manager will take a lead in communicating program models, success, and outcomes to staff, community partners and funders. As a member of the office Leadership Team s/he will work collaboratively to leverage programming for highest impact through cross-program integration and significant contribution to overall program strategy formulation. The Education Manager is a full-time, exempt position reporting directly to the Deputy Director of Programs.

ESSENTIAL JOB FUNCTIONS:

- Provide leadership and supervision to direct service staff including leading team meetings, providing individual supervision, coaching and goal setting, managing workload, and helping staff troubleshoot challenges. - Ensure that all programs consistently meet all established grant outcomes as well as internal benchmarks established by IRC senior management including documentation, case files, data tracking, and other areas of administrative compliance. - Support program sustainability through program development and participating in grant writing. - Work with Resettlement Program Director to identify key fundraising opportunities and oversee private foundation grant writing and fundraising opportunities for Education program. - Maintain relationships with local partners and donors together with office leadership. - Working collaboratively with education program team members to develop and enhance the design of education services for refugee children, youth and adults. - Stay current on promising practices in refugee youth programming as well as pedagogical approaches and strategies to engage adult non-native English-speaking learners. - Ensure accurate tracking and reporting of client progress, outcome indicators and client records. - Maintain program dashboard to accurately capture output and outcome data of each program area. - Review and provide feedback on outreach, curriculum, evaluations, and other program materials. - Recruit, train and supervise staff, volunteer and interns for education services including instruction for, Youth, Digital Inclusion, and Adult Education programming. - Engage in numerous key community-level and IRC network-level collaboration meetings in education and digital inclusion. - Draft high-quality program reports in a timely manner. - Work collaboratively with other programs to ensure that programming is integrated into the continuum of IRC services. - Maintain ongoing communication with the Resettlement Program Director on status of education programs, work collaboratively on program design and provide timely reports on management issues. - Participate actively in IRC Salt Lake City Leadership Team and model excellence in leadership and management including cross collaboration of programs for seamless service delivery.

· Key Working Relationships:

Position Reports to: Resettlement Program Director

Position directly supervises: Youth Program Supervisor, Youth Program Coordinator, Digital Inclusion Program Coordinator, Adult Education Program Coordinator,

Education Program staff also includes College and Career Readiness Specialist, Digital Inclusion Specialist, Digital Inclusion Assistant, Youth Program Assistant, Early Childhood Education Specialist, and Life Skills and Education Access AmeriCorps.

JOB REQUIREMENTS:

- University degree (BA) in Education, Social Work, or closely related field required; MA in same fields strongly preferred. - Minimum of 5 years' work experience with progressive levels of responsibility, including supervisory and program management experience in non-profit or educational sector a must - Minimum of 2 years of work experience in social/educational programs serving youth, at risk populations or refugees required; direct experience in educational and vocational counseling preferred. - Previous professional experience in development or curriculum for ESL, adult education, and adult literacy a strong plus - Excellent interpersonal and communication skills: the ability to communicate effectively and diplomatically with adolescents, multi-cultural clients, employers, grantors, and colleagues on all levels. - Outstanding organizational, leadership and team-building skills: the ability to promote productivity and efficiency. - Proficiency in Microsoft Office applications: Word, Excel, Outlook; internet research - International work or study experience and second language abilities or demonstrated ability to work successfully in a multi-cultural environment.

Working Environment

- A combination of standard office environment, remote work, and ‘field’ time within the service delivery area to perform the above outlined responsibilities. - May require occasional weekend and/or evening work.

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Commitment to Diversity and Inclusivity: IRC is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Professional Standards: The IRC and IRC staff must adhere to the values and principles outlined in IRC Way – Global Standards for Professional Conduct. These are Integrity, Service, Equality and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti-Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

US Benefits: We offer a comprehensive and highly competitive set of benefits. In the US, these include: 10 sick days, 10 US holidays, 20-25 paid time off days (depending on role and tenure), medical insurance starting at $145 per month, dental starting at $7 per month, and vision starting at $5 per month, FSA for healthcare, childcare, and commuter costs, a 403b retirement savings plans with up to 4.5% immediately vested matching contribution, plus a 3-7% base IRC contribution (3 year vesting), disability & life insurance, and an Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.

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Qualifications Update