Education Information Management (IM) Officer Palestine West Bank

Assist in the thematic implementation of the Education program in the West Bank and East Jerusalem.

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NRC - Norwegian Refugee Council

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Application deadline 1 year ago: Tuesday 6 May 2025 at 20:59 UTC

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Overview

Assist in the thematic implementation of the Education program in the West Bank and East Jerusalem.

You have:

  • Minimum of 2 years of experience working in Information Management or Monitoring and Evaluation, or equivalent, preferably in an international NGO.
  • Experience in coding questionnaires on KOBO as well as cleaning and analyzing data using Excel or Power BI.
  • Fluency in English and Arabic, both written and verbal.
  • High education in information technology and/or social science or other related field.
  • Knowledge of M&E and principles of accountability and learning in relief and development programs.
  • Data literacy and data fluency, including ability to operate Power BI.
  • Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.

The Norwegian Refugee Council (NRC) is a global humanitarian organisation helping people forced to flee.

Join us in assisting millions of people in areas where others cannot, tackling some of the world's most dangerous and difficult crises. Bring your skills and dedication to an organisation recognised for providing high quality aid and for defending the rights of refugees and internally displaced people.

At NRC, we give responsibility to employees at all levels and foster professional growth and innovative teams. You can expect a supportive culture and an open dialogue with management. We are committed to diversity, equity and inclusion.

Together, we save lives and rebuild futures.

Safeguarding is central to NRC’s work. We expect all employees to:

• treat everyone with respect and dignity

• contribute to building a safe environment for all

• never engage in any form of exploitation, harassment and specifically sexual exploitation, abuse and sexual harassment (SEAH)

• always report. NRC has a zero-tolerance approach to inaction against exploitation, abuse and SEAH

The Information Management Officer will assist in the thematic implementation of the Education program in the West Bank and East Jerusalem, ensuring that the department’s educational and psychosocial support (PSS) activities are impactful and aligned with NRC’s objectives.

Qualifications

Generic Professional Competencies:

  • Minimum of 2 years of experience working in Information Management or Monitoring and Evaluation, or equivalent, preferably in an international NGO.
  • Experience in coding questionnaires on KOBO as well as cleaning and analyzing data using Excel or Power BI.
  • Previous experience from working in complex and volatile contexts.
  • Fluency in English and Arabic, both written and verbal.

Context/Specific Skills, Knowledge And Experience:

  • High education in information technology and/or social science or other related field.
  • Analytic and computer skills, including MS Office (Word, Excel, Outlook, PowerPoint, Access).
    • Knowledge of M&E.
    • knowledge in KOBO, ODK or similar mobile data collection tools is highly desired.
    • Strong analytical skills with a critical thinking mindset are highly desired.
    • Data literacy and data fluency, including ability to operate Power BI.
  • Experience with and knowledge of principles and current approaches to monitoring, evaluation, accountability and learning in relief and development programs, using both quantitative and qualitative methods.
  • Demonstrated ability to transfer knowledge to diverse audiences through training, mentoring and other formal and non-formal methods.

What we Offer?

  • You will be working in an international and diverse organization with a dynamic atmosphere.
  • You will receive support and opportunities to expand your skills and enhance your expertise.
  • You will be working in our Offices in Jerusalem or West Bank.
  • This position is Grade (05) Step (01). Salary & Benefits are based on West Bank Duty Station.
  • Reports to: Education Project Manager.
  • Recruiter: Recruitment Team.
  • Contract Duration: 12 months renewable, based on the need of position, fund and performance.

Application Instructions

For more information about NRC's work in Palestine, please check: https://www.nrc.no/globalassets/pdf/fact-sheets/2024/factsheet-palestine-nrc_202405.pdf.

NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality, and physical ability.

Responsibilities

Generic Responsibilities

  • Ensuring compliance with Education specific technical responsibility for the quality control and monitoring of project activities
  • Providing specific technical support and capacity building towards project staff in implementing and maintaining Education database and related procedures
  • Contribute updated beneficiary figures and achievements to the donor, project/program reports, assessments, monitoring, and strategy documents as required.
  • Ensure that IM systems are up to date with the latest data on indicators, activities, and other programmes and projects data.
  • Identify opportunities and recommend solutions that will improve organizational IM processes.

Specific Responsibilities

  • Support and contribute to the development and maintenance of Education data management system, including through design, documentation, implementation and harmonisation of standardizes information flow of Education monitoring, evaluation, accountability and learning activities and reporting.
  • Contribute to the design and rollout of data collection tools, data capture, and means of verification (MoVs).
  • Manage information and data from raw inputs, data cleaning and validation, synthesis, and analysis and contribute to the clear flow of information between NRC teams and departments.
  • Create, manage, and maintain relevant and accurate programme and project databases for project reports, logframes (outcome and output reporting), ITT and GORS, MoVs, and donor deliverables.
  • Create, manage, and maintain live, accurate dashboards for programmatic reporting and project disaggregation for various reports and communications.
  • Support the development of data collection, data entry and reporting methodology and tools, including by introducing digital processes/automation, including KOBO.
  • Carry out capacity building and training of programme staff on Education database and NRC Monitoring and Evaluation technical and conceptual areas, as needed.

Potential interview questions

Describe a challenging project you managed and how you ensured compliance with quality control measures. The interviewer wants to assess your experience with project management and quality assurance. Provide a specific example of a project, outlining the challenges faced and the measures you implemented.
What strategies do you use for effective data cleaning and analysis in tools like Excel or Power BI? This question evaluates your technical skills in data management and analytical tools. Pro members can see the explanation.
How do you approach training others in data management and analysis tools? Pro members can see the explanation. Pro members can see the explanation.
Can you give an example of how you've used KOBO or similar tools for data collection? Pro members can see the explanation. Pro members can see the explanation.
How do you ensure the accuracy and reliability of data in your reports? Pro members can see the explanation. Pro members can see the explanation.
Describe how you would handle conflicting data from different sources during evaluation. Pro members can see the explanation. Pro members can see the explanation.
What do you consider when designing a new data collection tool? Pro members can see the explanation. Pro members can see the explanation.
Tell me about a time you received feedback on your data reports. How did you respond? Pro members can see the explanation. Pro members can see the explanation.
Added 1 year ago - Updated 1 year ago - Source: nrc.no