Edit content for our new community page and chatbot

Review and edit English content for community page and chatbot.

This opening expired 5 years ago. Do not try to apply for this job.

UNV Volunteer Services Centre

Open positions at UNV Volunteer Services Centre / Open positions at UNV

Home-based;

Volunteering Communications & PR Programme & Policy

Application deadline 5 years ago: Thursday 18 Mar 2021 at 08:00 UTC

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Overview

Review and edit English content for community page and chatbot.

You have:

Minimum of 1 year experience as an English language editor.
Experience in customer service communications including chatbots.
Excellent English writing skills.
Ability to adapt content for non-native speaker audiences.
Experience with Salesforce CRM is a plus.

Contract

This is a UNV contract. More about UNV contracts.

Your input = a better platform for everyone looking to work with the UN.

UNTalent Community

Details

We are introducing a new platform for UN Volunteers. An important success factor will be the preparation of support content for our global, multi-lingual audience. This content will be made available publicly on a so called community page and through a newly developed chatbot. We seek the support of one online volunteer to help us review and edit the English content for this new community page and chatbot. The launch of the new platform will be 1 May 2021 and we need the content to be ready by then. More content will need to be produced right after the launch based on user feedback on the new platform.

Writing and editing
Other development programme/project experience

UN Volunteers come from all corners of the globe, from all kinds of backgrounds and mostly with a mother tongue that is not one of UNV's working languages: English, French, and Spanish. We are committed to providing timely support to future and current UN Volunteers and to help other stakeholders such as UN agencies hosting UN Volunteers, donors, and the general public interested in volunteering for peace and development find answers to the questions they have. The growing size of our audience requires the smart use of modern technology for our support service. Technology, however, is only part of the equation. How we communicate with our audience and the relevance of our content is equally, if not more important. By contributing to this project, the online volunteer will help shape the support content available to our global audience on our new platform.
Volunteers: 1 needed
1-5 hours per week / 8 weeks

We are looking for an online volunteer who has worked as English language editor with experience of customer service communications, including chatbots. Having Salesforce CRM experience would be an asset. Excellent English writing skills and the ability to adapt to different, mainly non-native speaker audiences are required.
Global
English

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Potential interview questions

Can you describe your experience with editing content for non-native speakers?	To understand how you manage language complexity for diverse audiences.	Discuss specific examples of past editing work and your approach to ensure clarity.
What strategies do you use to adapt written content for different audiences?	The interviewer wants to see your awareness of audience nuances and accessibility.	Pro members can see the explanation.
Have you worked with chatbots or in a customer service role before?	Pro members can see the explanation.	Pro members can see the explanation.
What is your approach to writing engaging content for a global audience?	Pro members can see the explanation.	Pro members can see the explanation.
How do you handle constructive feedback on your writing?	Pro members can see the explanation.	Pro members can see the explanation.