E T Consultant - Technical Support Officer, GPE

Contract

This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.

E T Consultant - Technical Support Officer, GPE

Description

Are you a very passionate advocate for education? Do you want to make a difference in the lives of children? The Global Partnership for Education Secretariat (GPE) would like to hear from you.

Who We Are

GPE is a shared commitment to end the world’s learning crisis. It is the only global partnership and fund dedicated entirely to helping children in lower-income countries get a quality education, so they can unlock their potential and contribute to building a better world.

We bring together governments, teachers, civil society, donors, United Nations agencies, development banks, businesses and private foundations to transform education systems so that every girl and boy can have hope, opportunity and agency.

What We Do

GPE helps low- and lower-middle-income countries to build stronger education systems so that all children can get the education they need to thrive. We currently support nearly 90 countries where the needs are greatest and focus on reaching the children who are the most vulnerable, including girls, children with disabilities and those affected by extreme poverty or conflict.

Our unique approach works. Since 2002, 160 million more children in GPE partner countries have set foot in classrooms for the first time, more than half of them girls. GPE is also the largest provider of education grants in the global COVID-19 response, providing partner countries with vital resources to ensure that learning can safely continue.

How We Work

Now, GPE is working to help governments transform their education systems to get the most vulnerable children in school, improve teaching and learning, and build equitable, inclusive and resilient education systems fit for the 21st century. Between 2020-2025, GPE will support transformative change in up to 90 countries and territories, which are home to 1 billion children.

Transforming education is about creating lasting changes and achieving impact at scale. GPE sets out to deliver this transformative change by convening partners, mobilizing funds and catalyzing reforms to help partner countries accelerate access, learning outcomes and gender equality.

Raise Your Hand

In July 2021, the Global Education Summit put GPE firmly on the path to be fully-funded by 2025, by raising a record US $4 billion from donors for GPE’s Raise Your Hand campaign. At the Summit, Heads of State and Government from partner countries made historic commitments to education financing and GPE also mobilized an unprecedented number of pledges from businesses, private foundations and development banks.

A fully funded GPE would support transformed education systems in up to 90 countries and territories, enable up to 175 million children to learn and help get 88 million more girls and boys in school by 2025. In the longer term, this investment could add $164 billion to economies in GPE partner countries, lift 18 million people out of poverty, and protect 2 million girls from early marriage.

Governance And Organizational Arrangements

The GPE Board of Directors includes ministerial-level board members and alternates representing 20 constituencies that reflect the Partnership’s breadth. The Board Chair is HE President Jakaya Kikwete and the Board Vice Chair is Dr Susan Liautaud. The Board of Directors, with its three standing committees, provides policy and strategic oversight and approves or delegates funding decisions.

The GPE Secretariat, with 160 employees and hosted by the World Bank, is responsible for translating the policies and strategies set by the Board into practical support for partner countries, coordinating with diverse stakeholders and galvanizing global support for SDG4. The Secretariat’s headquarters are in the World Bank’s offices in Washington, D.C. and the European office is in Paris with a satellite office in Brussels.

ABOUT THE TEAM

The Secretariat Operations team provides a wide range of support to the GPE Secretariat: human resources, staffing, workforce planning, administrative, work and budget planning, organization design and development, IT systems and knowledge management, and others. Its mission is to help the organization operate as effectively and efficiently as possible.

The successful candidate will be a part of the Secretariat Services team (SecServe) which is a part of the SecOps Team.

SecServe, which was launched on October 3, 2022, comprises of four sub-teams. These together function as a centralized service center for the whole of GPE Secretariat and handles a multitude of administrative and operational functions for the eight GPE Secretariat teams. SecServe is working towards achieving excellence in service by creating efficient technological processes including customer relationship management systems, automated workflows, dashboards, and report generation tools.

This position will report into the Team Lead, Policy, Work Planning & Budget and Facilities Management (PWF)

ABOUT THE JOB

This position will be based in Chennai.

Description

As GPE moves in the future and we become more advanced in terms of automated workflows, electronic messaging and virtual information sharing, the main responsibility of this position/role will be to support the operations officer and provide technical support to the entire GPE Secretariat Services team (and the wider Secretariat) in the creation and maintenance of technical and electronic solutions, and any other tasks that may arise.

Duties And Accountabilities

Specific Tasks include the following:

Provide Technical support to teams throughout the Secretariat Services Team for the following:

- Creation and technical facilitation of Zoom Webinars and Lunch and Learn sessions. - Coordination of muti-team virtual webinars. - Maintain workflows in MS forms, Lists, Power-automate, Sharepoint, Teams, Planner, Excel, Outlook shared email templates, etc. - Gather requirements, create workflows, conduct UATs. - Collaborate extensively with GPE's Knowledge Management team and WBG's IT team on a continuous basis. - Create and maintain SOPs/Playbooks, internet pages/contents and the team's knowledge resource on Sharepoint. - Train system users, of varied caliber, on system/process changes and updates applicable to the Secretariat Service Team. - Develop need-based metrics to measure team successes. - Should be able to help the sub-team Leads with resources, survey forms & data, report interpretation and team feedback. - Support on transition into Microsoft Dynamics by collecting business requirements and acting as Secretariat Services Focal Point for wider Secretariat wide project implementation. - Own the process of Data Management for all data gathered by Secretariat Services team in the course of Procurement, HR and other activities together with the periodic deletion of necessary data according to data retention guidelines

OTHER MISC. TASKS

- Gathering and processing data to identify process performance areas. - Support on detailed business analysis and process reengineering projects. - Educate business users responsible for handling and operating business processes. - Address service requests from staff and management that are assigned by the Team Lead. - Ad hoc activities will be assigned as needed/required. Additionally, all tasks are subject to change based on situations/requirements.

Are you a very passionate advocate for education? Do you want to make a difference in the lives of children? The Global Partnership for Education Secretariat (GPE) would like to hear from you.

Who We Are

GPE is a shared commitment to end the world’s learning crisis. It is the only global partnership and fund dedicated entirely to helping children in lower-income countries get a quality education, so they can unlock their potential and contribute to building a better world.

We bring together governments, teachers, civil society, donors, United Nations agencies, development banks, businesses and private foundations to transform education systems so that every girl and boy can have hope, opportunity and agency.

What We Do

GPE helps low- and lower-middle-income countries to build stronger education systems so that all children can get the education they need to thrive. We currently support nearly 90 countries where the needs are greatest and focus on reaching the children who are the most vulnerable, including girls, children with disabilities and those affected by extreme poverty or conflict.

Our unique approach works. Since 2002, 160 million more children in GPE partner countries have set foot in classrooms for the first time, more than half of them girls. GPE is also the largest provider of education grants in the global COVID-19 response, providing partner countries with vital resources to ensure that learning can safely continue.

How We Work

Now, GPE is working to help governments transform their education systems to get the most vulnerable children in school, improve teaching and learning, and build equitable, inclusive and resilient education systems fit for the 21st century. Between 2020-2025, GPE will support transformative change in up to 90 countries and territories, which are home to 1 billion children.

Transforming education is about creating lasting changes and achieving impact at scale. GPE sets out to deliver this transformative change by convening partners, mobilizing funds and catalyzing reforms to help partner countries accelerate access, learning outcomes and gender equality.

Raise Your Hand

In July 2021, the Global Education Summit put GPE firmly on the path to be fully-funded by 2025, by raising a record US $4 billion from donors for GPE’s Raise Your Hand campaign. At the Summit, Heads of State and Government from partner countries made historic commitments to education financing and GPE also mobilized an unprecedented number of pledges from businesses, private foundations and development banks.

A fully funded GPE would support transformed education systems in up to 90 countries and territories, enable up to 175 million children to learn and help get 88 million more girls and boys in school by 2025. In the longer term, this investment could add $164 billion to economies in GPE partner countries, lift 18 million people out of poverty, and protect 2 million girls from early marriage.

Governance And Organizational Arrangements

The GPE Board of Directors includes ministerial-level board members and alternates representing 20 constituencies that reflect the Partnership’s breadth. The Board Chair is HE President Jakaya Kikwete and the Board Vice Chair is Dr Susan Liautaud. The Board of Directors, with its three standing committees, provides policy and strategic oversight and approves or delegates funding decisions.

The GPE Secretariat, with 160 employees and hosted by the World Bank, is responsible for translating the policies and strategies set by the Board into practical support for partner countries, coordinating with diverse stakeholders and galvanizing global support for SDG4. The Secretariat’s headquarters are in the World Bank’s offices in Washington, D.C. and the European office is in Paris with a satellite office in Brussels.

ABOUT THE TEAM

The Secretariat Operations team provides a wide range of support to the GPE Secretariat: human resources, staffing, workforce planning, administrative, work and budget planning, organization design and development, IT systems and knowledge management, and others. Its mission is to help the organization operate as effectively and efficiently as possible.

The successful candidate will be a part of the Secretariat Services team (SecServe) which is a part of the SecOps Team.

SecServe, which was launched on October 3, 2022, comprises of four sub-teams. These together function as a centralized service center for the whole of GPE Secretariat and handles a multitude of administrative and operational functions for the eight GPE Secretariat teams. SecServe is working towards achieving excellence in service by creating efficient technological processes including customer relationship management systems, automated workflows, dashboards, and report generation tools.

This position will report into the Team Lead, Policy, Work Planning & Budget and Facilities Management (PWF)

ABOUT THE JOB

This position will be based in Chennai.

Description

As GPE moves in the future and we become more advanced in terms of automated workflows, electronic messaging and virtual information sharing, the main responsibility of this position/role will be to support the operations officer and provide technical support to the entire GPE Secretariat Services team (and the wider Secretariat) in the creation and maintenance of technical and electronic solutions, and any other tasks that may arise.

Duties And Accountabilities

Specific Tasks include the following:

Provide Technical support to teams throughout the Secretariat Services Team for the following:

- Creation and technical facilitation of Zoom Webinars and Lunch and Learn sessions. - Coordination of muti-team virtual webinars. - Maintain workflows in MS forms, Lists, Power-automate, Sharepoint, Teams, Planner, Excel, Outlook shared email templates, etc. - Gather requirements, create workflows, conduct UATs. - Collaborate extensively with GPE's Knowledge Management team and WBG's IT team on a continuous basis. - Create and maintain SOPs/Playbooks, internet pages/contents and the team's knowledge resource on Sharepoint. - Train system users, of varied caliber, on system/process changes and updates applicable to the Secretariat Service Team. - Develop need-based metrics to measure team successes. - Should be able to help the sub-team Leads with resources, survey forms & data, report interpretation and team feedback. - Support on transition into Microsoft Dynamics by collecting business requirements and acting as Secretariat Services Focal Point for wider Secretariat wide project implementation. - Own the process of Data Management for all data gathered by Secretariat Services team in the course of Procurement, HR and other activities together with the periodic deletion of necessary data according to data retention guidelines

OTHER MISC. TASKS

- Gathering and processing data to identify process performance areas. - Support on detailed business analysis and process reengineering projects. - Educate business users responsible for handling and operating business processes. - Address service requests from staff and management that are assigned by the Team Lead. - Ad hoc activities will be assigned as needed/required. Additionally, all tasks are subject to change based on situations/requirements.

Selection Criteria

Education

Master’s degree in Engineering, Information Technology, Data & Analytics, Operations or a relevant related field.

Experience

At least 5 years of experience working within an IT, Data or Operational role

Competencies

Accountability & Results Focus - Manages own work; takes responsibility for own decisions, deliverables and deadlines. Doesn’t let the pursuit of perfection prevent forward progress. Seeks clarity when needed to move work forward. Takes ownership of own mistakes, failures or oversights, and seeks to correct them. Raises issues or differences of opinion that threaten progress.

Adaptability - Has high degree of flexibility - responds to changing circumstances without losing momentum. Learns new skills and performs work in different ways. Remains calm in stressful situations. Professionally deals with personal discomfort in a changing work environment.

Collaboration & Teamwork - Actively collaborates with others and displays and open, helpful disposition. Acts as a teammate, stepping in to support colleagues when asked. Recognizes and values the role of each team in delivering on GPE’s mission. Approaches challenges and obstacles as shared challenges to be overcome.

Communication & Interpersonal Skills - Has experience & success working in multicultural environments. Speaks and writes clearly and effectively, adapting language, tone, style and message to diverse, multicultural audiences. Is able to communicate complex information in succinct and digestible ways. Shares information and keeps people informed; Operates with transparency, in a way that builds trust in a culturally diverse environment. Maintains productive working relationships with colleagues.

Planning & Organizing - Works well independently and in teams. Plans and prioritizes work effectively, making adjustments as needed to accommodate changes. Sets and meets individual deadlines. Ability to work under pressure and against tight timelines, and still deliver high-quality work.

Quantitative and Analytical Skills - Able to process, organize, analyze, and monitor large volumes of information and data for well-defined tasks. Able to identify key issues, weigh pros and cons, and make informed decisions. Checks assumptions against facts and evidence. Solid analytical report writing skills.

Client Service Orientation - Models positive attitude for junior staff and demonstrates creative problem-solving skills. Strong commitment to seeing client issues, problems and questions through to resolution. Exceptional listening skills; takes the time to fully understand the situation and urgency of client issues and needs. Comfortable dealing with staff and partners at all levels of the organization and able to tailor solutions and communications accordingly. Experience managing and resolving conflicts; judgment to know when escalation is needed. Discretion and tact in dealing with sensitive issues. Proactively engages with clients and evaluates the quality of services they receive, identifies how services can be changed or improved to better satisfy expectations.

Knowledge of Policies, Processes, and Systems Relevant to GPE - In depth knowledge of the policies, processes, and systems governing the work of the Secretariat (including GPE’s and World Bank’s), and of those pertaining directly to one’s own team and work program. Serves as subject matter expert for more junior team members. Proactively stays abreast of any changes and shares that knowledge with junior team members. Maintains a network of related focal points for any questions, clarifications, or issues. Supports junior staff as needed. Strong understanding of the Secretariat’s organizational and governance structure, and of how the work of Secretariat Services contributes to GPE’s operations and mission.

Policy and Process Development & Management - Experience developing and implementing policies and ensuring compliance. Experience developing, implementing, managing and improving business processes. Knowledge of workflow automation tools and approaches. Experience using online survey tools to gather information and inform products and improvements. Experience with work planning and budgeting frameworks and processes. Well versed in the use of metrics to track, analyze and measure outcomes.

DIVERSITY AND INCLUSION

Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with a diverse set of backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, creed, race, color, ethnicity, sexual orientation or disability.

GPE has a zero-tolerance policy against all forms of sexual exploitation, abuse and harassment in line with its PSEAH policy.

Individuals with disabilities may be provided reasonable accommodations to perform essential functions of the role and support in receiving other workplace accommodations. Please contact the DAF-Disability Accommodation Fund at [email protected] for further information and support.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable for an additional one year, at the discretion of the World Bank Group, and subject to a lifetime maximum ET Appointment of two years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their second-year ET appointment are not eligible for future ET appointments.

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Added 10 months ago - Updated 10 months ago - Source: worldbank.org