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World Bank

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Chennai (India)

Overview

Support operations in policy development and budgeting for education initiatives.

You have:

Master's degree in Business Administration, Finance & Operations, Policy & Governance or a relevant related field.
At least 5 years of experience working within an Operations team across relevant fields of business improvement, policy creation and business administration.
Ability to communicate complex information in succinct and digestible ways to multicultural audiences.
Strong analytical and quantitative skills to monitor and report on performance indicators.
In-depth knowledge of policies, processes, and systems relevant to the GPE Secretariat.
Flexibility to respond to changing circumstances without losing momentum.
Proven ability to work as part of a team and collaborate effectively with others.
Experience in developing and implementing business processes and ensuring compliance.

Contract

This is a World Bank Group grade: EC1 contract. More about World Bank Group grade: EC1 contracts.

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Details

E T Consultant, Operations Analyst, GPE

Description

Are you a very passionate advocate for education? Do you want to make a difference in the lives of children? The Global Partnership for Education Secretariat (GPE) would like to hear from you.

Who We Are

GPE is a shared commitment to end the world’s learning crisis. It is the only global partnership and fund dedicated entirely to helping children in lower-income countries get a quality education, so they can unlock their potential and contribute to building a better world.

We bring together governments, teachers, civil society, donors, United Nations agencies, development banks, businesses and private foundations to transform education systems so that every girl and boy can have hope, opportunity and agency.

What We Do

GPE helps low- and lower-middle-income countries to build stronger education systems so that all children can get the education they need to thrive. We currently support nearly 90 countries where the needs are greatest and focus on reaching the children who are the most vulnerable, including girls, children with disabilities and those affected by extreme poverty or conflict.

Our unique approach works. Since 2002, 160 million more children in GPE partner countries have set foot in classrooms for the first time, more than half of them girls. GPE is also the largest provider of education grants in the global COVID-19 response, providing partner countries with vital resources to ensure that learning can safely continue.

How We Work

Now, GPE is working to help governments transform their education systems to get the most vulnerable children in school, improve teaching and learning, and build equitable, inclusive and resilient education systems fit for the 21st century. Between 2020-2025, GPE will support transformative change in up to 90 countries and territories, which are home to 1 billion children.

Transforming education is about creating lasting changes and achieving impact at scale. GPE sets out to deliver this transformative change by convening partners, mobilizing funds and catalyzing reforms to help partner countries accelerate access, learning outcomes and gender equality.

Raise Your Hand

In July 2021, the Global Education Summit put GPE firmly on the path to be fully-funded by 2025, by raising a record US $4 billion from donors for GPE’s Raise Your Hand campaign. At the Summit, Heads of State and Government from partner countries made historic commitments to education financing and GPE also mobilized an unprecedented number of pledges from businesses, private foundations and development banks.

A fully funded GPE would support transformed education systems in up to 90 countries and territories, enable up to 175 million children to learn and help get 88 million more girls and boys in school by 2025. In the longer term, this investment could add $164 billion to economies in GPE partner countries, lift 18 million people out of poverty, and protect 2 million girls from early marriage.

Governance And Organizational Arrangements

The GPE Board of Directors includes ministerial-level board members and alternates representing 20 constituencies that reflect the Partnership’s breadth. The Board Chair is HE President Jakaya Kikwete and the Board Vice Chair is Dr Susan Liautaud. The Board of Directors, with its three standing committees, provides policy and strategic oversight and approves or delegates funding decisions.

The GPE Secretariat, with 160 employees and hosted by the World Bank, is responsible for translating the policies and strategies set by the Board into practical support for partner countries, coordinating with diverse stakeholders and galvanizing global support for SDG4. The Secretariat’s headquarters are in the World Bank’s offices in Washington, D.C. and the European office is in Paris with a satellite office in Brussels.

ABOUT THE TEAM

The Secretariat Operations team provides a wide range of support to the GPE Secretariat: human resources, staffing, workforce planning, administrative, work and budget planning, organization design and development, IT systems and knowledge management, and others. Its mission is to help the organization operate as effectively and efficiently as possible.

The successful candidate will be a part of the Secretariat Services team (SecServe) which is a part of the SecOps Team.

SecServe, which was launched on October 3, 2022, comprises of four sub-teams. These together function as a centralized service center for the whole of GPE Secretariat and handles a multitude of administrative and operational functions for the eight GPE Secretariat teams. SecServe is working towards achieving excellence in service by creating efficient technological processes including customer relationship management systems, automated workflows, dashboards, and report generation tools.

This position will report into the Team Lead, Policy, Work Planning & Budget and Facilities Management (PWF)

ABOUT THE JOB

This position will be based initially in Chennai but may be relocated if business needs arise that make it necessary to do so.

Description

The main responsibility of this position/role will be to support the operations officer in the development of a streamlined system identifying policies relevant to the GPE Secretariat and making them accessible to the different stakeholders. Additionally, the said person would work on workplan and budgeting and development of metrics and any other tasks that may arise.

Duties And Accountabilities

Specific Tasks include the following:

POLICY AND COMPLIANCE

- Collate all the existing policies and develop a central inventory/ repository to ascertain what is currently available.

- Identify all policies relevant to the GPE secretariat and update policies (Including SOPs) where required.

- Serve as the first point of contact for knowledge management on policy documentation and storage. Develop trainings on navigating the central inventory/repository of relevant updated policies.

- Develop, catalogue, interpret, update standard operating procedure (SOP) guidance notes, operating models and templates on policies and processes across the organization. Identify situations where current policies and procedures do not adequately or accurately address the needs and requests received; document guidance to address these situations, provide training where required.

- Monitor SOP compliance to make sure they are up to date and being shared with relevant staff.

- Act as a subject matter expert on relevant policies/process and procedures for the GPE Secretariat fielding and resolving queries related to the theme in a timely manner.

- Ensure updates of a policy are communicated to the relevant stakeholders in a timely manner.

- Create a framework for policy governance within the organization and educate staff on best practice in relation to policies and protocols.

- Liaise with World Bank on behalf of the team to stay abreast of new policies and get clarity on interpreting existing policies to ensure compliance and resolve policy related queries that may arise on a day-to day basis.

- Work directly with staff and managers who need hands-on support rather than just written guidance.

- Support dissemination of knowledge, through the production of internal newsletters and publications.

- Contribute to the team by investigating and closing out all unresolved discrepancies/issues compiling and proposing solutions to issues identified.

- Lead the development, testing and implementation of system updates to improve quality and performance of processes within the team.

- Perform other ad hoc tasks as required to support the team.

WORKPLAN AND BUDGETING

- Provide analytical support to the annual work planning and budget exercise.

- Develop KPI's for the work plan and budgeting process if requested by the team and ensure that each team is reporting against their quarterly targets.

- Work directly with staff and managers who need hands-on support rather than just written guidance.

- Gathering data in relation to Annual and Quarterly reporting, designing templates and dashboards for reporting purposes.

- Guiding the data collection and stewardship of performance indicator and other data and reporting on status of data collection.

- Support in design of workflow and process strategies to improve business performance.

OTHER MISC. TASKS

- Gathering and processing data to identify process performance areas.

- Support on detailed business analysis and process reengineering projects.

- Educate business users responsible for handling and operating business processes.

- Address service requests from staff and management that are assigned by the Team Lead.

- Ad hoc activities will be assigned as needed/required. Additionally, all tasks are subject to change based on situations/requirements.

Selection Criteria

Education

Master’s degree in Business Administration, Finance & Operations, Policy & Governance or a relevant related field. Experience

At least 5 years of experience working within an Operations team across relevant fields of business improvement, policy creation and business administration.

Competencies

Accountability & Results Focus - Manages own work; takes responsibility for own decisions, deliverables and deadlines. Doesn’t let the pursuit of perfection prevent forward progress. Seeks clarity when needed to move work forward. Takes ownership of own mistakes, failures or oversights, and seeks to correct them. Raises issues or differences of opinion that threaten progress.

Adaptability - Has high degree of flexibility - responds to changing circumstances without losing momentum. Learns new skills and performs work in different ways. Remains calm in stressful situations. Professionally deals with personal discomfort in a changing work environment.

Collaboration & Teamwork - Actively collaborates with others and displays and open, helpful disposition. Acts as a teammate, stepping in to support colleagues when asked. Recognizes and values the role of each team in delivering on GPE’s mission. Approaches challenges and obstacles as shared challenges to be overcome.

Communication & Interpersonal Skills - Has experience & success working in multicultural environments. Speaks and writes clearly and effectively, adapting language, tone, style and message to diverse, multicultural audiences. Is able to communicate complex information in succinct and digestible ways. Shares information and keeps people informed; Operates with transparency, in a way that builds trust in a culturally diverse environment. Maintains productive working relationships with colleagues.

Planning & Organizing - Works well independently and in teams. Plans and prioritizes work effectively, making adjustments as needed to accommodate changes. Sets and meets individual deadlines. Ability to work under pressure and against tight timelines, and still deliver high-quality work.

Quantitative and Analytical Skills - Able to process, organize, analyze, and monitor large volumes of information and data for well-defined tasks. Able to identify key issues, weigh pros and cons, and make informed decisions. Checks assumptions against facts and evidence. Solid analytical report writing skills.

Client Service Orientation - Models positive attitude for junior staff and demonstrates creative problem-solving skills. Strong commitment to seeing client issues, problems and questions through to resolution. Exceptional listening skills; takes the time to fully understand the situation and urgency of client issues and needs. Comfortable dealing with staff and partners at all levels of the organization and able to tailor solutions and communications accordingly. Experience managing and resolving conflicts; judgment to know when escalation is needed. Discretion and tact in dealing with sensitive issues. Proactively engages with clients and evaluates the quality of services they receive, identifies how services can be changed or improved to better satisfy expectations.

Knowledge of Policies, Processes, and Systems Relevant to GPE - In depth knowledge of the policies, processes, and systems governing the work of the Secretariat (including GPE’s and World Bank’s), and of those pertaining directly to one’s own team and work program. Serves as subject matter expert for more junior team members. Proactively stays abreast of any changes and shares that knowledge with junior team members. Maintains a network of related focal points for any questions, clarifications, or issues. Supports junior staff as needed. Strong understanding of the Secretariat’s organizational and governance structure, and of how the work of Secretariat Services contributes to GPE’s operations and mission.

Policy and Process Development & Management - Experience developing and implementing policies and ensuring compliance. Experience developing, implementing, managing and improving business processes. Knowledge of workflow automation tools and approaches. Experience using online survey tools to gather information and inform products and improvements. Experience with work planning and budgeting frameworks and processes. Well versed in the use of metrics to track, analyze and measure outcomes.

DIVERSITY AND INCLUSION Poverty has no borders. Neither does excellence. This is why we continually search for qualified individuals with a diverse set of backgrounds from around the globe. We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, creed, race, color, ethnicity, sexual orientation or disability.

GPE has a zero-tolerance policy against all forms of sexual exploitation, abuse and harassment in line with its PSEAH policy.

Individuals with disabilities may be provided reasonable accommodations to perform essential functions of the role and support in receiving other workplace accommodations. Please contact the DAF-Disability Accommodation Fund at [email protected] for further information and support.