E T Consultant - Business Analysis

IT & Telecom

Contract

This is a World Bank Group grade: EC2 contract. More about World Bank Group grade: EC2 contracts.

E T Consultant - Business Analysis

Description

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

WBG Finance ITS Unit Context:

ITSFI is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial services, which include Corporate Finance, General Services, Travel, Health Services, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional Finance. ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs.

Job Description:

The ITSBG unit within the ITS Finance (ITSFI) is looking for a candidate with strong technical and analytical skills to work with business clients in developing requirements, implementing solutions, prioritizing work based on various business needs, and coordinating with project teams as needed. The ideal candidate should have strong domain knowledge and substantial experience in travel management, with high techno-functional and business analytical skills. They should also be proficient in requirements gathering, gap analysis, impact analysis, QA functions, and review and documentation of systems.

The position is based in Chennai and reports to the ITSBG Team Lead in Chennai. The candidate should be highly motivated and versatile, with attention to detail and effective communication skills with non-technical clients.

Roles & Responsibilities:

The selected candidate will have a range of responsibilities, including but not limited to:

•Supporting WBG Travel management system clients based in Chennai and Washington DC.

•Documenting WBG travel related business processes and workflows, developing and maintaining business process models according to Bank’s institutional methodology.

•Crafting business cases to evaluate the feasibility of technology initiatives.

•Leveraging rapid prototyping approaches to present as-is/to-be processes/workflows and rough designs of the proposed solution.

•Maintaining a comprehensive chronological trail of requirements and agreements and actively contributing to the project change control process. Documenting and managing issues and actions.

•Defining and validating non-functional (technical) requirements and establishing clear traceability with requirements and application architecture/design.

•Creating detailed technical project plans to track technical requirements across distinct functions, utilizing industry best practices, techniques, and standards in project management throughout project life cycle

•Supporting project management-related activities and coordinating tasks for monitoring, collecting, and reporting project status, communications to clients and stakeholders on a periodic basis.

•Providing technical and functional guidance for the team to design, develop, and QA of Travel applications for various lines of business within ITSBG Portfolio.

•Guiding the development team on coding standards application architecture deliverables/artifacts in line with WBG EA reference architecture, guiding principles, standards, methodologies, and best practices.

•Helping the development team to troubleshoot any production issue.

•Planning, organizing, and executing testing comprising of Unit Testing, System Integration Testing, and Regression Testing to integrate new applications into the installed base of existing infrastructure. Overseeing User Acceptance Testing and ensuring that the solution meets the business specifications.

•Working closely with Infrastructure teams e.g., SAP BASIS, Security Administration, Windows teams, etc., to define deployment architecture and capacity planning for any unique environment/Landscape and any critical issue resolution.

•Staying abreast of recent technologies, market trends, experimenting with new tools, and emerging solutions that are in line with the organization’s strategic goals.

•Establishing systems to monitor the operating efficiency of existing application systems and arranging for proactive maintenance.

•Coordinating internal resources and third parties/vendors for successful project execution, as required.

•Quality Assurance: Develops methods, procedures, and quality objectives including metrics for assessing progress. Adheres to quality standards, procedures, and objectives. Reviews modules for quality assurance and checks compliance with standards and SLAs.

•Release Management: Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, verifying versions, etc.

•Technical Writing: Documents changes to architecture, integration, and conversion plans. Responsible for maintaining system and application architecture diagrams. Ensures all activities are documented.

•Fiduciary Support: Work with Enterprise Architecture (EA) and the Office of Information Security (OIS) accreditation-related activities across GSD Systems for new & existing applications.

•Solution Analysis: Defines customer needs and incorporates them into various design pattern (e.g., swim lane, ER Diagram etc., and overall implementation plan.

•Fostering a culture that is based on knowledge sharing and learning from best practices.

•Exhibiting a high level of professional flexibility and volunteering for innovation and new ideas.

In summary, the selected candidate will be responsible for providing technical and functional guidance, documenting business processes, developing business cases, staying up-to-date with emerging technologies and market trends, coordinating with stakeholders, monitoring the operating efficiency of existing application systems, supporting project management-related activities, and fostering a culture of knowledge sharing and innovation.

Do you want to build a career that is truly worthwhile? Working at the World Bank Group provides a unique opportunity for you to help our clients solve their greatest development challenges. The World Bank Group is one of the largest sources of funding and knowledge for developing countries; a unique global partnership of five institutions dedicated to ending extreme poverty, increasing shared prosperity and promoting sustainable development. With 189 member countries and more than 120 offices worldwide, we work with public and private sector partners, investing in groundbreaking projects and using data, research, and technology to develop solutions to the most urgent global challenges. For more information, visit www.worldbank.org

ITS Vice Presidency Context:

Information and Technology Solutions (ITS) enables the WBG to achieve its mission of ending extreme poverty and promote shared prosperity in a sustainable way by delivering transformative information and technologies to its staff working in over 150 locations. Our vision is to transform how the Bank Group accomplishes its mission through information and technology. In this fast-paced, ever-changing world, the formulation and implementation of the ITS strategy is an ongoing, iterative process of learning and adaptation developed through extensive consultations with business partners throughout the World Bank Group.

ITS shapes its strategy in response to changing business priorities and leverages new technologies to achieve three high-level business outcomes: business enablement, by providing Bank Group units with innovative digital tools and technologies to transform how they deliver value for their clients; empowerment & effectiveness, by ensuring that all Bank Group staff are connected, able to find information, and productive to accelerate the delivery of development solutions globally; and resilience, by equipping the Bank Group to provide risk-based cybersecurity and robust data protection for a global network and a growing cloud platform.

Implementation of the strategy is guided by three core principles. The first is to deliver solutions for business partners that are customer-centric, innovative, and transformative. The second is to provide the Bank Group with value for money with selective and standard technologies. The third principle is to excel at the basics by providing a high performing, robust, and resilient IT environment for the organization.

WBG Finance ITS Unit Context:

ITSFI is responsible for providing high quality, streamlined information and technology solutions for the World Bank’s Financial services, which include Corporate Finance, General Services, Travel, Health Services, Risk Management, Controls, Treasury, Loans, Accounting, and Concessional Finance. ITSFI is additionally responsible for building its IT services using a shared platform that provides scale, leverage, reliability, and control while at the same time improving responsiveness to emerging business needs.

Job Description:

The ITSBG unit within the ITS Finance (ITSFI) is looking for a candidate with strong technical and analytical skills to work with business clients in developing requirements, implementing solutions, prioritizing work based on various business needs, and coordinating with project teams as needed. The ideal candidate should have strong domain knowledge and substantial experience in travel management, with high techno-functional and business analytical skills. They should also be proficient in requirements gathering, gap analysis, impact analysis, QA functions, and review and documentation of systems.

The position is based in Chennai and reports to the ITSBG Team Lead in Chennai. The candidate should be highly motivated and versatile, with attention to detail and effective communication skills with non-technical clients.

Roles & Responsibilities:

The selected candidate will have a range of responsibilities, including but not limited to:

•Supporting WBG Travel management system clients based in Chennai and Washington DC.

•Documenting WBG travel related business processes and workflows, developing and maintaining business process models according to Bank’s institutional methodology.

•Crafting business cases to evaluate the feasibility of technology initiatives.

•Leveraging rapid prototyping approaches to present as-is/to-be processes/workflows and rough designs of the proposed solution.

•Maintaining a comprehensive chronological trail of requirements and agreements and actively contributing to the project change control process. Documenting and managing issues and actions.

•Defining and validating non-functional (technical) requirements and establishing clear traceability with requirements and application architecture/design.

•Creating detailed technical project plans to track technical requirements across distinct functions, utilizing industry best practices, techniques, and standards in project management throughout project life cycle

•Supporting project management-related activities and coordinating tasks for monitoring, collecting, and reporting project status, communications to clients and stakeholders on a periodic basis.

•Providing technical and functional guidance for the team to design, develop, and QA of Travel applications for various lines of business within ITSBG Portfolio.

•Guiding the development team on coding standards application architecture deliverables/artifacts in line with WBG EA reference architecture, guiding principles, standards, methodologies, and best practices.

•Helping the development team to troubleshoot any production issue.

•Planning, organizing, and executing testing comprising of Unit Testing, System Integration Testing, and Regression Testing to integrate new applications into the installed base of existing infrastructure. Overseeing User Acceptance Testing and ensuring that the solution meets the business specifications.

•Working closely with Infrastructure teams e.g., SAP BASIS, Security Administration, Windows teams, etc., to define deployment architecture and capacity planning for any unique environment/Landscape and any critical issue resolution.

•Staying abreast of recent technologies, market trends, experimenting with new tools, and emerging solutions that are in line with the organization’s strategic goals.

•Establishing systems to monitor the operating efficiency of existing application systems and arranging for proactive maintenance.

•Coordinating internal resources and third parties/vendors for successful project execution, as required.

•Quality Assurance: Develops methods, procedures, and quality objectives including metrics for assessing progress. Adheres to quality standards, procedures, and objectives. Reviews modules for quality assurance and checks compliance with standards and SLAs.

•Release Management: Makes modules production-ready by moving them to libraries, completing forms, following procedures, completing version control documents, verifying versions, etc.

•Technical Writing: Documents changes to architecture, integration, and conversion plans. Responsible for maintaining system and application architecture diagrams. Ensures all activities are documented.

•Fiduciary Support: Work with Enterprise Architecture (EA) and the Office of Information Security (OIS) accreditation-related activities across GSD Systems for new & existing applications.

•Solution Analysis: Defines customer needs and incorporates them into various design pattern (e.g., swim lane, ER Diagram etc., and overall implementation plan.

•Fostering a culture that is based on knowledge sharing and learning from best practices.

•Exhibiting a high level of professional flexibility and volunteering for innovation and new ideas.

In summary, the selected candidate will be responsible for providing technical and functional guidance, documenting business processes, developing business cases, staying up-to-date with emerging technologies and market trends, coordinating with stakeholders, monitoring the operating efficiency of existing application systems, supporting project management-related activities, and fostering a culture of knowledge sharing and innovation.

Selection Criteria

•Master's degree with 5 years relevant experience OR equivalent combination of education and experience.

•Domain experience and knowledge of the Travel management domain is mandatory.

•Experience in using ADO/MR4 or equivalent for requirement gatherings, application development, and tracking QA functions.

•Experience in systems development life cycle (SDLC) including requirements definition, solution design, development, testing, documentation, training, deployment, operations, support, and maintenance.

•Experience in end-to-end implementation of large-scale projects that involve the Travel management domain.

•Strong problem-solving and analytical skills.

•Highly organized, process-driven, demonstrates the ability to proactively prioritize work.

•Successful track record of achieving high-quality results and delivering client value-added services to meet team objectives.

•Outstanding written and verbal communication skills and ability to convey complex issues concisely to management, colleagues, and clients.

•Strong listening skills and ability to gain an understanding of partner needs and challenges.

•High level of independence but can also work effectively in a self-organizing team.

•Ability to deliver results for clients and contribute to the delivery of results for clients on complex issues.

•Ability to lead and innovate by bringing new and different insights.

•Ability to collaborate within teams and across boundaries.

•High level of integrity, tact, and discretion.

In summary, the ideal candidate should have a strong educational background and substantial experience in the Travel management domain. They should be proficient in using ADO/MR4 or equivalent for requirement gatherings, application development, and tracking QA functions. They should also have experience in SDLC and end-to-end implementation of large-scale projects. Additionally, the candidate should possess strong problem-solving and analytical skills, outstanding communication skills, and the ability to work independently or in a team. Finally, the candidate should have a high level of integrity, tact, and discretion.

Pluses

•Desirable knowledge of VBA, PL/SQL, MS Access, Oracle, and reporting tools such as Crystal Reports

•Knowledge of ITIL, service, and process management

•Certificates such as IIBA, ITIL Foundation, etc.

•Knowledge and experience in COTS implementation as BA/BSA on COTS projects

•Experience with implementing information security processes

•Experience with IT Governance, Risk, and Compliance (GRC) processes and tools such as RSAM, Archer

World Bank Group Core Competencies

Deliver Results for Clients: Proactively addresses clients’ stated and unstated needs Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspectives by asking probing questions to understand unmet needs.

Lead and Innovate: Contributes new insights to understand situations and develops solutions to resolve complex problems. Adapts as circumstances require and manages the impact of own behavior on others in the context of WBG’s values and mission.

Analytical Thinking: Coordinates the information gathering and reporting process. Reviews trends and compares them to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues.

Client Understanding and Advising: Works with others across the VPU to define client needs and develop the best approach to meet client needs (e.g., finds appropriate solutions and negotiates internally for needed resources and support).Strategic Relationship: Interacts with clients in order to identify opportunities that meet organizational and technological needs, as well as meet internal criteria for best practice that meet the client's specific operational requirements as they relate to its organizational strategy. Provides recommendations that align short-term needs with strategic performance drivers.

•Master's degree with 5 years relevant experience OR equivalent combination of education and experience.

•Domain experience and knowledge of the Travel management domain is mandatory.

•Experience in using ADO/MR4 or equivalent for requirement gatherings, application development, and tracking QA functions.

•Experience in systems development life cycle (SDLC) including requirements definition, solution design, development, testing, documentation, training, deployment, operations, support, and maintenance.

•Experience in end-to-end implementation of large-scale projects that involve the Travel management domain.

•Strong problem-solving and analytical skills.

•Highly organized, process-driven, demonstrates the ability to proactively prioritize work.

•Successful track record of achieving high-quality results and delivering client value-added services to meet team objectives.

•Outstanding written and verbal communication skills and ability to convey complex issues concisely to management, colleagues, and clients.

•Strong listening skills and ability to gain an understanding of partner needs and challenges.

•High level of independence but can also work effectively in a self-organizing team.

•Ability to deliver results for clients and contribute to the delivery of results for clients on complex issues.

•Ability to lead and innovate by bringing new and different insights.

•Ability to collaborate within teams and across boundaries.

•High level of integrity, tact, and discretion.

In summary, the ideal candidate should have a strong educational background and substantial experience in the Travel management domain. They should be proficient in using ADO/MR4 or equivalent for requirement gatherings, application development, and tracking QA functions. They should also have experience in SDLC and end-to-end implementation of large-scale projects. Additionally, the candidate should possess strong problem-solving and analytical skills, outstanding communication skills, and the ability to work independently or in a team. Finally, the candidate should have a high level of integrity, tact, and discretion.

Pluses

•Desirable knowledge of VBA, PL/SQL, MS Access, Oracle, and reporting tools such as Crystal Reports

•Knowledge of ITIL, service, and process management

•Certificates such as IIBA, ITIL Foundation, etc.

•Knowledge and experience in COTS implementation as BA/BSA on COTS projects

•Experience with implementing information security processes

•Experience with IT Governance, Risk, and Compliance (GRC) processes and tools such as RSAM, Archer

World Bank Group Core Competencies

Deliver Results for Clients: Proactively addresses clients’ stated and unstated needs Adds value by constantly looking for a better way to get more impactful results; sets challenging stretch goals for oneself. Immerses oneself in client experiences and perspectives by asking probing questions to understand unmet needs.

Lead and Innovate: Contributes new insights to understand situations and develops solutions to resolve complex problems. Adapts as circumstances require and manages the impact of own behavior on others in the context of WBG’s values and mission.

Analytical Thinking: Coordinates the information gathering and reporting process. Reviews trends and compares them to expectations. Conducts research to define problems and prepares responses to anticipated questions. Prioritizes multiple issues and opportunities. Identifies relationships and linkages within several information sources. Anticipates issues that are not readily apparent on the surface. Identifies root causes and effects. Defines priorities within performance objectives. Reports and identifies areas that need guidance in order to resolve complex issues.

Client Understanding and Advising: Works with others across the VPU to define client needs and develop the best approach to meet client needs (e.g., finds appropriate solutions and negotiates internally for needed resources and support).Strategic Relationship: Interacts with clients in order to identify opportunities that meet organizational and technological needs, as well as meet internal criteria for best practice that meet the client's specific operational requirements as they relate to its organizational strategy. Provides recommendations that align short-term needs with strategic performance drivers.

World Bank Group Core Competencies

We are proud to be an equal opportunity and inclusive employer with a dedicated and committed workforce, and do not discriminate based on gender, gender identity, religion, race, ethnicity, sexual orientation, or disability.

Learn more about working at the World Bank and IFC, including our values and inspiring stories.

Note: The selected candidate will be offered a one-year appointment, renewable at the discretion of the World Bank Group, and subject to a lifetime maximum ET appointment of three years. If an ET appointment ends before a full year, it is considered as a full year toward the lifetime maximum. Former and current ET staff who have completed all or any portion of their third-year ET appointment are not eligible for future ET appointments.

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Added 11 months ago - Updated 11 months ago - Source: worldbank.org